Pinnacle Senior Living

Very dirty, rude staff.

I am not at all sure where the high ratings came from, but my sister and I visited there seeking a place for our parents. The smell that hit us as we walked in the front door was horrendous. The office staff hardly acknowledged our presence, and when we finally were taken for a quick tour, we found the place to be drab and incredibly depressing.

This is not a place for senior living this is a nursing home for seniors dying. The majority of the seniors have Alzheimer's or dentist and are allowed to roam freely about, and hurt other residents. The Alzheimer's seniors have roamed into my dear friends room on numerous occasions and each time it has been requested that they not be allowed to do so, the staff has said we can't control that. There was no AC for two days presently and my dear friend has been sitting in 95 degree heat. She was given a fan today and we were told they did not know when it would be fixed. I wouldn't put my worse enemy in this home.

One of my parents lived there for almost 4 years. I do have to say when they first moved in things were great. The food was good and a large selection was provided. The breakfast and lunch were free. Then they first started by charging for breakfast. Then the lunch soup and salad bar were removed and they had to start paying extra for that too. The food choice went from beef and chicken to chicken and chicken. Not quite that bad but there were hardly any beef dishes offered any more and the quality had gone way down too. The housekeeping staff is nice and seem to have stabilized. For a while they were rotating or getting rid of people. The dining room is way understaffed. They sometimes have the dishwasher serving meals. It just seems like the new owners only care about the big almighty buck. And who is going to pay for the work on the outside of the building and the driveway when this is completed. The poor patrons?

If you are looking for quality care for your loved one and respect from staff and management, DO NOT go here!!

My mom has been living here for about 18 months. At first it was all good, then a new company bought the place and turned it into a cash cow. No consideration for the residents who are treated like livestock. Mooo! The food sucks.. I know the new owners wouldn't feed it to their dogs. The staff has been cut to the bare bones. My mother often waits for an hour or more to get help going to the bathroom. When they don't come and help she uses her diaper and then they are pissed because they have to change that. The tissue is the cheapest on the planet. Like sandpapaer again, would the new owners give this cheap crap to their family? No!! I would advise anyone looking for a care facility for a loved one to go anyplace but here. At [removed] a month, anyplace would be better than this greedy corporate run facility.

When I found this place, 3 yrs ago, it was the perfect place for my dad. We were about to lose mom to Alzheimer's & I wanted him to be safe & healthy. He was 89 then & caring for mom took a huge toll on him. He wasn't a very good cook, so he had begun to lose weight. We went on a tour of the apartments & even ate lunch there. The food was excellent. So, first chance we got, dad moved in. He was so happy then. He even gained some weight. I was so happy dad was happy. Then, it was bought out... EVERYTHING CHANGED. They IMMEDIATELY raised the rent & cost of meals. Then, they cut out most of the food services. The breakfast that used to be free, was now being charged. Even coffee. They got rid of the chef & the meal choices. These poor people are stuck with horrible food. FOOD IS A MAJOR ENJOYMENT FOR SENIORS!! I have eaten here, on & off, for 3 yrs. The food is SO BAD, I wouldn't serve it to an animal. (if you go to a restaurant & don't eat, you don't pay. These people PAY when they ORDER. If they don't eat, too bad. They still pay for it) Dad has gone from [removed] ALSO... the water smells like RAW SEWAGE! Out of the tap. Out of the shower. EVERYWHERE! There is sewer smell everywhere! It made me throw up! The residents are told there is nothing that can be done about it. I have written to the Ensign Group (the listed owners) and have not gotten any response. I have also written to the staff of the Citadel. Again, no response. When the residents complain, they're treated like little children. They are condescending & rude. They know these people don't want the hassle of moving out. They won't even address or fix a simple thing like little or no outside lighting. They really should be ashamed of themselves. The only thing that will wake these people up, is if people move out or don't go there at all.

They were financially ripping me off all the time. They left her in diapers and let her lay. Every time I talked to them, they’d tell me something untrue. This was not a good place for my loved one. She’s doing much, much better at the new community where I moved her to.

I would never ever take any family member or loved one to this place. The staff is very unfriendly and unprofessional. I caught one of the workers with alcohol on her breath. Several items of clothing had went missing. There is a lot of nepotism. The head nurse seemed to want to intimidate my mom.

There is only one L.P.N. to take care of all the people, and on the weekend she was not there so there was nobody supervising the medication distribution by the caregivers. Their food was very delicious, and the place was nice. It was jolly, but there was not enough help. My dad would stand at the door hollering for people and they did not come. Nobody would come check on them if they didn't come out of their rooms.

My Mother went into Inwood Crossing this year. She walked in on her on, using the bathroom on her on, talking and eating herself. 47 days later being in Inwood Crossing she could do none of these things. We were called saying she had a bladder infection (which they call everything that) took her to the emergency room with head injuries and bruises all over her body. Some bladder infection. The day she went to the emergency room so could no longer walk on her on, talk, eat for herself or go to the bathroom on her on. We had to place her in a nursing home, and she died 48 days later. All but a few employees stayed after this incident. (They scattered like roaches) They will tell you how beautiful this place is. (It is not really, go see for yourself) They lock residents in their room. They have little if any supervision. If you can keep your loved one in your home. You love them, they do not. It is a job that they get very little pay. I would never place any person in any Meridian Facility. Unless you move in with them. When you question them, they do a quick cover up. I could go on and on. REPEAT stay away from any Meridian Facility. You are just making them rich. That is the name of the game for this Company. I wish I had of had 20/20 vision. We would still have are Mother. Question to this Facility - HOW WOULD YOU WANT YOUR PARENT TREATED. NOT WHAT YOU DID TO MY MOTHER.