Pinnacle Senior Living

This was a lovely facility with a great layout and comfortable setting. Our questions were thoroughly answered. We ended up choosing a different facility since our dad was was coming from a 2-bedroom apartment and we wanted a bit more personal space for him.

Cozy, home-like and loved the open concept. Staff was very inviting and friendly, seemed like a real home atmosphere, quiet and not a lot noise. Resident were having fund doing activities, and a group was headed out to the Rafters game when I arrived for tour. Very clean place and the resonance of lunch was impeccable. I'd move my parent there in a heart beat - when their ready.

I really liked this community - it's dementia patient specific and I think it might be an option for my mom.

Went on tour and was very pleased with what I saw. Waiting on contact for individual pricing of services. This will decide if there will be a move or not. Since my mom needs more help the add on prices adds on far beyond what I can pay

For the most part, the staff is very friendly and helpful. They are caring toward the residents and the family members.

Mom has been here 4 years. She is well cared for by caregivers who really do care for her for the most part. Facility is clean and well kept. Meals are good and varied menu. Not perfect - but overall a good experience. Management and staff are approachable and helpful.

[Removed] was lovely and gave an extensive description of their care and how or Father would be treated. He is in hospice and they would be working directly with our continued association with them. It was in the list of consideration for our final choice.

I toured this facility while looking for a place for my Mother. The staff here is very nice and while I was here they seemed to treat all of the residents with respect. The marketing director who gave us the tour was friendly and answered all of the questions I had. I would recommend this facility to other families.

I went on a tour in this community. The staff was nice and helpful. They answered all my questions. It was nice and clean. More casual and homey feeling. It was close to our home. I just didn't like the set up the room opened up to a big hall. I would recommend families tour this community before making a decision.

I went on a tour here and it was wonderful. The staff was nice and answered all of my questions. It was nice and clean in here and I would recommend other families to tour. My parents are moving in soon.

Place looked and smelled clean. Nicely decorated for Christmas. A lot of nice common sitting rooms.

The staff is nice here my dad has seemed to be settling in. There has been several incidents of him not being showered by a schedule change or something and I just want to be told of these changes. And I feel like when I make suggestions on doing something different or if something wasn't done I am treated differently. It is a smaller community. They mop his bathroom daily and clean it up if it needs it. He loves to be in his room. The outdoor area is pretty. I just wanted to make sure the attendants are doing their job. I would recommend this community.

One of two places recommended by her primary physician. Convenient location for Family & Hair stylist. Price is the same for all levels of care. Reputation. Love the separate named houses and the smaller eating groups. Staff was actively seen and engaging with all. Since loved one has not moved in yet - I'm giving them a 4 star rating for now.

I toured The Citadel for my loved one, and I thought it was a very good community. It also seemed a very good value for the money, but it was way too far out for us. We were hoping for a community that was closer so we could visit often.

My father has been staying at Pacifica Regency, and he has been doing fabulously. [Removed] there has done an amazing job, and all the CAN nurses have been great. He is amazed with how happy everyone is there. The only issue so far has been when I first signed him up; he was in pretty bad shape, so I was pretty much paying for the maximum level of care. Now, he can do everything on his own, but they still charge me the same amount even though I have called them and talk to the financials lady, [Removed] several times. She keeps telling me to just pay it and I’ll see a credit, but it hasn’t happened yet. Other than this one issue, everything has been fantastic.

I have been my father's care giver for the last three and half years. My father will be 99 on [date removed] and has been diagnosed with "Late Stage Alzheimer's Disease. The decision to move father to memory care facility was a join effort including Dad;s cardiologist, Hospice and the staff at Arbor House Memory Care. When I was taking care of Dad at the house, he needed constant monitoring. He just had to be on the move all the time. It got to the point it was not safe for my Dad to be at the house. The hunt for a facility that provided Memory Care started. I reviewed eight different facilities. Arbor House: Had in my opinion, the best Staff (They were engaged. Had a game plan and scheduled activities for every day of the month. You will not believe how much peace this will bring to your love one. The staff is great and well trained. Clients to Caregivers ratio is excellent. Needless to say that having to take your father to a memory care facility in the first place really Sucks. Seeing my Dad in safe environment with a lot of activity helps to deal with the guilt. [name removed]

My mother recently had a respite stay at this community and I have no complaints of how things had went for her. the staff where very kind and made sure to answer any questions I ever had for them. I was defiantly happy with the care plan they gave my mom for that month she was there. She has no problems with the meals and often enjoyed the activity program with the other residents. Overall it was a great place and I would recommend it to anyone interested.

They are trying their best for my husband. While there is not enough help they still try their best. Staff are always leaving or calling off. My husband says the staff are friendly.

Despite some of the challenges mom likes the community and likes her apartment.She likes the way the community is the setup you have to go outside to get to the dining area and all the hallways open up to the outside. They have shaded courtyards which she likes. We have found that most of the activities are for the assisted living and rehab side not for the independent living side except for some cards games. One major concern that now has been corrected is that it took 6 weeks to have moms tv and cable hooked up after her moving in. I'm a little disappointed in the front desk staffing it seems that it is not the same person stationed there.Mom is not the type of person to complain about something if she didn't have a good reason too so when she says she doesn't like the food I tend to believe her. I have eaten here and found the food to be good but I have also ordered off a different menu than her. They have an open window of time for dinner which is a nice feature so you don't have to rush.

I have no complaints about how things are going for my loved one since she has made the move into this community. We have been happy with the care she has been receiving and the staff have been doing excellent job with keeping her comfortable in her living environment. My grandmother has made a few friends and has enjoyed participating in some of the activities with the other residents. Overall it has been a great fit and we are happy.