Pinnacle Senior Living

We had a wonderful experience however with her new care location, Spring Arbor Cottage of Richmond. Overall we gave a 4 they went through TWO management transitions while Mom was there. 5 for care, possibly minus one for that uncertainty; especially given our experience with [community name removed]. Her condition improved considerably when her medication was adjusted after moving to [community name removed]. Their staff was well-trained and caring. They did not attempt to force Mom into activities she wasn't interested in... or shout at her for having dementia.

What stuck out most about Rockbrook initially when we were first looking was the cleanliness of the facility! That struck me most. My friend [name removed] praised the meals. He was a picky eater, so that was very important. The room sizes and amenities offered were just fine.

What our family likes about Desert View is the personnel and how very understanding and kind they are. Based on the experience we have had so far, we would definitely recommend this community to other families.

The staff and residents are very friendly and care about the residents. I liked the low number of residents at the facility it has more of a home feeling than an institution.

I was only there a few times to see my friend [name removed] From what I observed there - the people were kind, attentive and friendly - it always seemed clean - not sure about the physical therapy aspect - initially saw person very kindly coaxing [name removed] to stand up with assistance without having slip resistant socks on - on tile floor - she did stand / another time a physical therapy company came but did not want to wake her and said would come back - I wondered how often she received physical therapy knowing several factors can be involved / there was always an atmosphere of calmness in the place and the residents I observed seemed settled / overall I was pleased with what I observed, my only concern was concerning the physical therapy; thank you for asking

The residents and care staff are wonderful. Mom has a lovely apartment and we are afraid she won't handle a move. But at this point I probably wouldn't recommend it. Hopefully the "new direction" they are going with will have good results. Time will tell...

It's a hidden gem, everyone seems nice with the residents. Very comfortable first name basis. The studio and one bedrooms are like hotel rooms nice and spacious. The two bedrooms as well The do light housekeeping without charge that is a nice bonus They remind you to go eat incase they fall asleep May not be amenities but extremely helpful at their age

The biggest thing my aunt complains about is the food. They do not make the food in their own kitchen but instead have it delivered each meal. The menu is not much better than a school cafeteria, and even though the residents bring it up every month at the monthly meetings, nothing seems to get changed. The staff is very nice and my aunt is happy there except for the food. The building is old so there are things that have to be repaired in the apartments from time to time, but the handyman is very nice and helpful. The activities directed is wonderful. The director is nice.

Apartment is nice, just the right size. Meals are horrible...cooked in other building and brought over. Often cold. Salad, no salad dressing. Fruit is rare. No one seems to be in charge. Very short on staff. They do clean and do laundry.

I would tell a friend, it is not for anyone who is very sociable and wants a lot of activities. It is clean, cozy and comfortable, but most residents keep to themselves and there is not a lot to do. My mother would have hated it and wanted someplace nicer, more modern, with more youthful and intellectual activity options. For my family member, it's perfect. He doesn't like to socialize, keeps to himself, isn't interested in fancy, and doesn't need a lot of care. But his room is nice and private, he has a private bathroom, he has a great view of the hills, he isn't into food (but even he doesn't like the food), and it feels very cozy. It is way better than a residential home, which in my experience, are usually cluttered, not as clean, and have shared bathrooms. The staff interacts well with him and he likes it there just fine. However, when he got very sick (he has since recovered) and needed way more care, we entered him into hospice. They come onsite to help out and make sure he is getting what he needs. It is great that Park Place accepts hospice patients and he didn't have to move. But he is back to not needing much help and it's fine. I will say [names removed] were fantastic and worked with us on the pricing of additional care he needed temporarily to make it not prohibitive cost-wise. I love the two of them.

Villa Court did a good job for our friend. I asked how the food was and he said overall pretty good. The people were nice and other than that he didn't complain about anything else and that would be unusual.

Ask specific questions about what to bring and what NOT to bring based on the loved ones condition. NB: I am specifically answering about the Memory Care area of Desert View. What I really liked about the facility was: The friendliness, the outdoor garden area with grass, the activities for assisted living, spacious hallways, the "mail room" with a TV, books and puzzles and the location.

Barber Station is a lovely new clean facility. They are still learning how to be a memory care facility. I appreciated the family style dining. I purposely visited during this time so I could meet the other residents and see how the staff cared for them. The direct care staff did great, and I felt they cared about and kept safe, clean and with dignity, both my dad and the other residents. They use behavioral techniques, not over medicating and the residents are mostly calm and content. [name removed], the recreational therapist was amazing. And super receptive to suggestions and ideas. There were issues: Mostly with leadership. Please note: I am a seasoned medical social worker, not just a daughter. My dad entered Barber on Hospice care so he also had their staff and a private caregiver paid by me. Lots of eyes and involvement, they would concur with my comments. 1. No intake packet, admission checklist, and super rough admission due to their lack of organization The day I left my dad there was among the worst. Ever. For both of us. 2. We were promised things like better food choices (my dad's most frequent complaint) that were not delivered. I refused to eat the meals, high in starch, low in veggies and nutrition. I went as high up as the CEO to request my dad never be feed fish, he hated fish, particularly Tilapia was awful to him. I feel I was judged by my demand to feed my dad and the residents better quality food. The day my dad died, the CEO and the Marketing Director refused to look me in the eye, while the other staff, nurse, [name removed], [name removed] etc were very supportive. There were issues with his dying process. He fell, and was ignored, snowed, not moved or changed until I got mad. Horizon Hospice staff stepped in and he did get care and a peaceful death.

What has made Desert View Senior Living such a good experience so far is definitely the friendliness of the staff. Based on the experience we have had so far, we have already recommended this community to others, and will continue to do so.

My mother seems to be doing better there. With the care team she says some are great and others are just "ok". She would maybe like to see the menus changed up a bit or offer seasonality.

Everyone is friendly and my mom's move in was smooth. I have noticed that several staff members have quit since January, but the new members are very helpful and approachable. The facility provides housekeeping services weekly and has done an excellent job. My mom has enjoyed most meals. There was an issue with cooking meals at the assisted living facility and bringing to independent living, but that issue has been resolved. I would currently recommend the facility to others. My mom is happy and enjoying the scheduled activities.

I would recommend to others.

We were welcomed with open arms. Great food, calm atmosphere, very quiet, comfy and friendly. So glad we found something that is cozy and well within our budget. So far we love it. The only thing is it could use a little more security.

Make sure the information you receive is accurate. Be sure there is a remedy if their roommate is not compatible. If there are maintenance issues which need to be addressed, get an estimated date that the issue will be fixed in writing. Activities -- too much bingo. Too often the times on the schedule would be changed and many of us would get to the activity just as it was ending. The musicians they had in were really great. Thought of one other neg. They advertise free rides to medical appointments. But the rides are only on 2 or 3 days per week and the last appointment they will take you to is at 130.

It's a nice place for my parents. They had an adequate apartment that met their needs.