Phoenix Senior Living

I'm not sure why this place shows good reviews... At least for the memory care units. It used to be The Orchard in Tucker. Our loved one received sub-par care while there. Medication mistakes, cuts and bruises that no one knows how they came to be, communication issues (lack thereof), laundry issues, bed bugs, caretakers that lose people...to name a few. Also, the food looks Nothing like the pics. I know some places are worse, but this one is definitely not as good as they appear. Sure, the decor and landscaping are beautiful, but I'd rather have good care for my loved one. Once we moved our loved one out, they've improved and we are much happier and less worried.

Much older facility with a slight odor. Dated looking furniture. Dining area uninviting. Wouldn’t want to live there myself.

I have a family member that stayed there and when I visited in the evening I was treated by the front desk woman with a cold shoulder, she was extremely unfriendly, as were many of the staff there. The level of care was unimpressive and there were very few activities that I could tell. It was depressing.

I was not impressed with the staff who gave my loved one and I tour of this community. They were not professional and I just had such an awkward feeling throughout the entire visit. It was very uncomfortable and I would not want my loved one to be cared for by them. The over all facility did not have a warm feeling to it and felt nothing like a home.

Their marketing and sales, first rate. Actual care, epic fail. This place is a nightmare. Very few activities, none that stimulate the residents. Nurse is hardly on site. No night supervision. Very little day supervision. No frequent check ins to make sure the residents are doing OK. Weak management. Disgruntled staff. Bad and cold food. Good staff left months ago. Looking for a warehouse for your loved one, this is the place. If you want someplace that does more than get your loved one dressed and put them in the TV room, keep looking. Go to support meetings. Not only do you get help on coping, but that is where you get good information about communities. Keep looking.

Our experience with Sunrise at Ivey Ridge has not been a good one. The care my loved one has received in their memory care wing has just been a huge disappointment. There have been problems with the medication service as well as just the general care. I hardly ever see any activities going on, most of the time the memory care residents are just parked in front of the TV all day. I would also really like to see them increase the portion sizes for the meals, as the residents with normal appetites end up still being hungry. I would not recommend this place to anyone looking for memory care for a loved one.

This was a very run down facility in need of major renovations. It was dark, and we were not initially welcomed by warm, smiling faces. The manager and salesperson were more than kind and welcoming, however. We enjoyed a mediocre meal. The room we were shown had been upgraded with stainless steel appliances and a manufactured wood-type floor. The one that was available had not been upgraded.

They lost me when I walked through the door to a terrible smell in the entire building. Too many coded and locked doors. More like memory care than assisted living.

Couldn't wait to get my dad out of there...we were mislead about the quality of care and activities

This facility is NOT a "5 star" facility! For starters the management here is very flawed. The woman running this place is very unprofessional and really has no clue what she is doing. The workers here are rude, lazy, and not mindful of humans! They do not care about your privacy! Plus, they are very unsanitary! During an emergency it took 22 minutes to get help! It's a pretty piece of property, but don't get stuck inside this place, it is a hell hole. I have even seen cockroaches!! The food is terrible, the toilet paper is so thin you have to use 50 squares just to wipe, the cost is outrageous for what you get. It is not worth it, do not place your loved ones here if you really love them!

i would give The pearl a zero if possible, from not being able to get my moms prescriptions to not setting up her room, not being able to find any clothes for her, i brought numerous times, to when she died there and the communication was horrible, her bed wasn't made and they didn't even cover her up, another man had her wheelchair. They wanted to charge us for the month, she lived a week there, all her pictures, clock, light, slippers, hairbrush were still in the dresser drawers nobody set anything up for her, she had no chair in the room, her clothes were not hung-up in the closet, she was wheelchair bound and her personal belongings were on the top shelves. They gave her psychotic meds but none of her prescriptions she was on for 20 yrs. I am beyond disappointed in the medical community and care for people with this covid, it really seems that elderly were sent to die, I have talked with others that had similar stories of different places, no meds just laid there with supposedly the worst disease known to man.

Had I known what this place really was like, I wouldn't have put my loved one here. It was a very bad experience. It's a big fancy building, but the care is a different story. The room was clean, that's about all I can say. They kept our loved one drugged up to the point that he didn't know who he was. They wouldn't let us in to see him. When he passed, they let us into the room where he was lying in bed with just a diaper on, with blood on his mouth, and a white residue on his dentures that I never could tell what it was nor would it come off.

Our loved one was doing well, they were able to go to the bathroom and she was able to make her own meals. However, within the first month of our loved one moving in, she went to the hospital three separate times. We felt she was very neglected, i would never ever recommend this community to others we were very disappointed.

Entire facility infested with bed bugs and body lice. Everyone uses a shared washing machine which has no hot water!

I would advise anybody to check other places. The Pearl was pointed out to me because it had great reviews. During the tour it is very nice and they take you around to the part of the facility that does not have dementia, the dining facility, etc. They do not take you back to the memory care unit. Then they will tell you you can come see your loved one whenever you want and even come stay with them overnight 2-3 times a week. The first night I told them I was going to stay the night, they came and handed me a phone and some guy said I needed to leave or else they would call the sheriffs department and have me removed. They did not do anything they had told us they would do during the tour. During window visits, I always noticed he was only wearing socks. I asked where his shoes were and they said they had no time to put his shoes on. They acted like I was a nuisance. When he passed, they told us if we did not have his stuff out of his room that night that we would be charged another day. Overall, we did not have a good experience with this facility.

Was so very disappointed and disgusted with this place for my friend. Not only did they lose all of his clothing, but threatened to put him in a shelter after he was admitted from the hospital to their facility with a massive stroke and other serious concerns. Please do not send a friend or loved one to this facility. Management and staff was awful. I never write reviews but this needs to be said. No one there cared about the patients who depended on them.

I am born and raised in Covington. The Trace is NOT how we treat people. Especially our vulnerable loved ones. The Trace is : Large Corporation management that cares more about the Dollar than the patient. I would not choose this assisted living for my loved one.

Very unprofessional ando extremely high turnover. This facility has gone through 3 directors in the last year and a half. [Name removed] who is in charge of memory care is the most unprofessional, unkind and uneducated person there and he is leading the team. My loved one had many of her belongings go missing and nobody seems to know what happen and nobody seems to care. When you ask the staff questions they mostly respond with " I don't know, I am new here". I feel very badly for the residents in memory care and I truly believe that Phoenix only cares about the person paying the bill.

My mother was a resident of the Summit Place in Mooresville and fied there because of inadequate staffing, poorly trained staff and lack of licensed nurse supervision of staff. Over the two year period my mother at the Summit, there was never a full time registered nurse employed at the facility. A visiting nurse came by once every two weeks for a couple hours to review care plans but never saw the residents. Poor personal heigen and infestation of bedbugs existed. Management did not tell residents or their families of the bed bug problem. I didn't mons laundry and was told by a personal care assistant who was concerned I might infest my own home with bedbug transfer. My mother died at the Summit because the medication technician working day shift felt mom was passing away and there was no need to call 911during the 8 hours that Mom lay gasping for her breath because mom had a DNR. A DNA MEANS Do not RESUSSITATE. It does NOT mean, Do Not TREAT. As a Nursr Practitioner and daughter of deceased, I strongly recommend that you never entrust you rolled one to the inadequately trained and poorly supervised staff if the Summit Place who requires Management operate on a show string budget with inadequate and unlicensed staffing and no registered nurse on site.

My Mom lived here for 1 year.Just as she moved in it was bought by Pheonix and was previously owned by Atria.According to the residents everything was very pleasant when they owned it. Soon after she moved in many of the great staff members left cause they did not like the Pheonix culture and quite honestly we found out soon after why. The food is nothing to get excited about. there were bugs numerous times in my Moms room, they are remodeling (tearing down walls and attic work while the workers are wearing masks the residents are breathing in the dust particles and paint fumes. The activities are elementary-not at all intellectually stimulating and the daily trips minimal (like going to a nice restaurant or happening in the area like shows or movies. Social stimulation did not happen much in the dining area and as far as resident counsels it was a waste of the residents time to complain about something cause nothing was done until someone voiced leaving and then I was told the staff was not happy with me. When the Executive Director spoke with me on the phone and did not like what he was hearing he hung up on me- very professional. All I know is do not even think about this for your loved one-she or he deserves much better.