Phoenix Senior Living

Couldn't wait to get my dad out of there...we were mislead about the quality of care and activities

This facility is NOT a "5 star" facility! For starters the management here is very flawed. The woman running this place is very unprofessional and really has no clue what she is doing. The workers here are rude, lazy, and not mindful of humans! They do not care about your privacy! Plus, they are very unsanitary! During an emergency it took 22 minutes to get help! It's a pretty piece of property, but don't get stuck inside this place, it is a hell hole. I have even seen cockroaches!! The food is terrible, the toilet paper is so thin you have to use 50 squares just to wipe, the cost is outrageous for what you get. It is not worth it, do not place your loved ones here if you really love them!

i would give The pearl a zero if possible, from not being able to get my moms prescriptions to not setting up her room, not being able to find any clothes for her, i brought numerous times, to when she died there and the communication was horrible, her bed wasn't made and they didn't even cover her up, another man had her wheelchair. They wanted to charge us for the month, she lived a week there, all her pictures, clock, light, slippers, hairbrush were still in the dresser drawers nobody set anything up for her, she had no chair in the room, her clothes were not hung-up in the closet, she was wheelchair bound and her personal belongings were on the top shelves. They gave her psychotic meds but none of her prescriptions she was on for 20 yrs. I am beyond disappointed in the medical community and care for people with this covid, it really seems that elderly were sent to die, I have talked with others that had similar stories of different places, no meds just laid there with supposedly the worst disease known to man.

Had I known what this place really was like, I wouldn't have put my loved one here. It was a very bad experience. It's a big fancy building, but the care is a different story. The room was clean, that's about all I can say. They kept our loved one drugged up to the point that he didn't know who he was. They wouldn't let us in to see him. When he passed, they let us into the room where he was lying in bed with just a diaper on, with blood on his mouth, and a white residue on his dentures that I never could tell what it was nor would it come off.

Our loved one was doing well, they were able to go to the bathroom and she was able to make her own meals. However, within the first month of our loved one moving in, she went to the hospital three separate times. We felt she was very neglected, i would never ever recommend this community to others we were very disappointed.

Entire facility infested with bed bugs and body lice. Everyone uses a shared washing machine which has no hot water!

I would advise anybody to check other places. The Pearl was pointed out to me because it had great reviews. During the tour it is very nice and they take you around to the part of the facility that does not have dementia, the dining facility, etc. They do not take you back to the memory care unit. Then they will tell you you can come see your loved one whenever you want and even come stay with them overnight 2-3 times a week. The first night I told them I was going to stay the night, they came and handed me a phone and some guy said I needed to leave or else they would call the sheriffs department and have me removed. They did not do anything they had told us they would do during the tour. During window visits, I always noticed he was only wearing socks. I asked where his shoes were and they said they had no time to put his shoes on. They acted like I was a nuisance. When he passed, they told us if we did not have his stuff out of his room that night that we would be charged another day. Overall, we did not have a good experience with this facility.

Was so very disappointed and disgusted with this place for my friend. Not only did they lose all of his clothing, but threatened to put him in a shelter after he was admitted from the hospital to their facility with a massive stroke and other serious concerns. Please do not send a friend or loved one to this facility. Management and staff was awful. I never write reviews but this needs to be said. No one there cared about the patients who depended on them.

I am born and raised in Covington. The Trace is NOT how we treat people. Especially our vulnerable loved ones. The Trace is : Large Corporation management that cares more about the Dollar than the patient. I would not choose this assisted living for my loved one.

Very unprofessional ando extremely high turnover. This facility has gone through 3 directors in the last year and a half. [Name removed] who is in charge of memory care is the most unprofessional, unkind and uneducated person there and he is leading the team. My loved one had many of her belongings go missing and nobody seems to know what happen and nobody seems to care. When you ask the staff questions they mostly respond with " I don't know, I am new here". I feel very badly for the residents in memory care and I truly believe that Phoenix only cares about the person paying the bill.

My mother was a resident of the Summit Place in Mooresville and fied there because of inadequate staffing, poorly trained staff and lack of licensed nurse supervision of staff. Over the two year period my mother at the Summit, there was never a full time registered nurse employed at the facility. A visiting nurse came by once every two weeks for a couple hours to review care plans but never saw the residents. Poor personal heigen and infestation of bedbugs existed. Management did not tell residents or their families of the bed bug problem. I didn't mons laundry and was told by a personal care assistant who was concerned I might infest my own home with bedbug transfer. My mother died at the Summit because the medication technician working day shift felt mom was passing away and there was no need to call 911during the 8 hours that Mom lay gasping for her breath because mom had a DNR. A DNA MEANS Do not RESUSSITATE. It does NOT mean, Do Not TREAT. As a Nursr Practitioner and daughter of deceased, I strongly recommend that you never entrust you rolled one to the inadequately trained and poorly supervised staff if the Summit Place who requires Management operate on a show string budget with inadequate and unlicensed staffing and no registered nurse on site.

My Mom lived here for 1 year.Just as she moved in it was bought by Pheonix and was previously owned by Atria.According to the residents everything was very pleasant when they owned it. Soon after she moved in many of the great staff members left cause they did not like the Pheonix culture and quite honestly we found out soon after why. The food is nothing to get excited about. there were bugs numerous times in my Moms room, they are remodeling (tearing down walls and attic work while the workers are wearing masks the residents are breathing in the dust particles and paint fumes. The activities are elementary-not at all intellectually stimulating and the daily trips minimal (like going to a nice restaurant or happening in the area like shows or movies. Social stimulation did not happen much in the dining area and as far as resident counsels it was a waste of the residents time to complain about something cause nothing was done until someone voiced leaving and then I was told the staff was not happy with me. When the Executive Director spoke with me on the phone and did not like what he was hearing he hung up on me- very professional. All I know is do not even think about this for your loved one-she or he deserves much better.

Our mom moved into The Phoenix in January after suffering a debilitating fall. Initially our experience here was on a par with the upscale decor. However, caregivers have been extremely lax in duties once Mom exhibited need for more assistance ie: help with standing, assistance in and out of wheelchair, bathroom. In April, she fell and broke her left hip resulting in a hip replacement. Her recovery was better than anticipated because she's a fighter. However, assistance once she returned to the Phoenix returned to a very cavalier perspective. In July, she fell and broke the same hip again. @nd hip replacement, same hip in 4 months. Does this not scream abuse? At the very least, a supreme lack of care. Since her return from the latest rehab, she's obviously in an even more fragile state. The staff assured us BEFORE her return that there would always be 2 caregivers to help her get up and down. Since her return we've had MULTiPLE conversations to this point all falling on deaf ears and empty promises. In the last week my sisters and I have witnessed 4 occasions when 1 caregiver arrived and had we NOT BEEN IN THE ROOM, another fall was imminently possible if not probable. IF you're considering putting your loved one in this facility only do so at your own risk and make sure they are able to navigate on their own terms. Otherwise, you're in for heartache.

Be careful if you select this place. You are likely to be let down. This facility values cost over service, and yes, they are trying to compete on being cheaper than other places but you will pay for it in disappointment and anxiety. This particular facility simply isn't run very well, and things seem disorganized. Most of the activities posted for the week or the day never actually happen and care levels are unreliable. You think you are paying for services for your loved one but they might not actually get it. The call buttons don't always work, which is dangerous. The staff is friendly but clearly overworked. Response times are slow, and turnover is very high, even at the higher levels of management. So there is no consistency. The quality of nursing is not very good, either. You have to CONSTANTLY keep after them to ask if they did what they said they would do, and half the time they don't respond back to you when they promise they will, and there is no explanation or ownership or apology. The nurses seem sick of their jobs, probably because they are drastically understaffed. Most residents sit in their rooms all day watching tv and are bored because there is nothing to do, and there is no real real engagement going on except to wait for the next meal. This is not a good example of senior care. There are other places that are much better than this. I feel for the people here and it seems driven mostly by budget of people who can't afford anything better. As I said, nice people work there, but the leadership is poor. The result is not something I could ever recommend to anyone, unfortunately. Best of luck if you decide to go here, and be prepared to watch everything with an eagle eye to make sure your loved one is OK and properly cared for. They will need it.

Placing my mother at Morningside was a horrible error! I was totally duped into believing my mother would have caring, trustful oversight. It did not happen and my mother’s residential time there was a heartbreaking experience. Please investigate this facility THOROUGHLY prior to placing your loved one at Morningside. It will save you from a heartbreaking experience.

Huge mistake. If you are searching for a safe, quality, and caring facility that is designed for all facets of daily needs and provides a sense of security for resident and confidence for family , PLEASE do not place your loved one here unless they are exceptionally independent. PLEASE take the time to research annual inspections and deficiency reports— it will prevent a lot of heartache. Although the Director claims there are no staffing issues, there is an alarming attrition rate. Hardly a week went by that they weren’t “short-staffed” on several days. Large turnover of staff; poor medication management; questionable care resulting in negligence was our family’s nightmare! I tried to discuss issues with Director; she paid little attention to complaints and no action taken until MORE complaints follow. One aide consistently observed wearing headphones — all done while patients/residents were ignored and needy. Totally unacceptable. Far too late for certain people. Dining facility very good and well managed. But Not enough appropriate activities. Although the Director claims there are no staffing issues and provides a 5-star rating for herself, BEWARE and look at deficiency reports ! negligence was our family’s experience!!

The Staff and The Facility of Arbor Terrace has been a Great Choice for My Senior Father. Its been 6 months of residency without complaint or concern.

Meds not given on time. Staff had an attitude. Laundry mixed with other people’s. Turnover of staff —it seems daily. 3 exec.directors in a few months. Etc.

Meds not given on time. Staff had an attitude. Laundry mixed with other people’s. Turnover of staff —it seems daily. 3 exec.directors in a few months. Etc.

I would not recommend this place at all for someone who needs memory care. They are extremely expensive ($7,000+) a month for somone that needs help with everything which nearly everyone in memeory care does. There is a very low ratio of staff to patients which means there is little care devoted to your loved one which is why it takes three hours for breakfast lunch and dinner. The food is horrible and cold. All you are paying for is overhead, i.e. the place looks really nice but you will have to supply your own TV. Most care givers are paid minimum wage and not nurses or CNAs. I often found my mom in her bed covered in vomit and human waste. What disturbs me most about this place is that they only care about money which was exemplified when I obtained power of attorney and guardianship over my mother exempting my brother who was stealing her blind and draining her bak account keeping her somewhere she could not afford and they refused to honor it since I wanted to move her someplace more affordable with better care. The Director who wasa in training was a total ass and hung up on me, clearly wanting to keep my mom in their bed so they could make money without concern without the quality of my mom's care or her economic future.