Phoenix Senior Living

We would move if there was another facility in our area-terrible food, sub par care, and not enough help.

'The untrained and disinterested staff will not even wear the name tags they were supplied with. There is staff supervision only part-time Monday-Friday. No meaningful night supervision from attendants asleep at the nursing stations. I witnessed a naked man with dementia lying on a hall floor for hours. Medication supposedly delivered by med techs, but often skipped - especially at night. Strangely enough the food is often adequate and of good quality. No regular nursing or nurse- practitioner visits.

They are very short staffed and the residents are paying the price for it. Management does nothing to fix the numerous issues. Elevator has been broken for months. Definitely do not even consider the Memory Care unit, Memory Care is a complete money grab, Really bad glorified baby sitting. Residents live in filth since rooms are not cleaned. Clothes are washed but seem to disappear. Food back there is slop. No meaningful programs or activities. The residents are sat in front of the TV all day while most staff plays on their phones. No assistance with grooming or bathing or clothes changing. RUN RUN far away from this place!!!!

t took me a while to decide to write a review, but I know that it is the right thing to do. Please do not put your parent or loved one into their memory care unit! I urge you to look elsewhere. My mother lasted less than 3 weeks in this facility before she was in the ICU on a ventilator. My mother has dementia but is highly mobile and would try to escape frequently. This was not the right environment for her. They were almost 100% staffing service at the time we were there, and nothing was being managed properly. When we left we were told that changes would be made, but I write this review to urge you to either go elsewhere or to ask detailed and specific questions to the staff themselves to determine if they will care for your loved one properly. I will say that the people in the assisted living side seemed very happy when we would pass them to go to the memory care unit.

This community was like a nursing home. Me and my loved one are still very active and I felt like this would not have been a good fit for us. This community was dark and smelled, it was just not the right place for us. The tour guide showed us around and it just seemed sad. It was just not the right place for us. The outdoor area also did not allow for walkers or to safely get around. To have two people in the community the cost was also really high. The tour guide was great but it was just not it.

The ED does not return calls or emails. The memory care "manager" is very rude and certainly does not care about the residents needs. My mom is always soiled and her nails are filthy. You can never find an employee when you need one. if you can find someone they are always on their phones. I am currently waiting for a memory care bed to become available at another facility then will be moving her asap.

the office staff that used to be there were great.New people took over and they treated my mom like a nobody. The cna's are lacking , meaning there needs to be more. Never have i had such an experience at such a beautiful place. Awful.

Almost $[amount removed]k per month in Memory "Care", unwashed clothes, clothes mixed with other clients, activity calendar reads good but that's all, limited personal care, staff turnover high, management turnover as well. Mom died there. Not a single member of the staff offered their condolences, not even management despite my mother being at the facility since it opened. Instead we continue to receive the emailed updates on Benton House despite repeated requests to stop. Heartless, incompetent, non-caring. Think twice before sending a loved one to this facility.

The Pearl was not a good fit for my mother's memory care needs.

They do not want to take the time to care for the residents. The more needs a resident has the more they ignore them. If a complaint is made via phone, no one will ever call you back. Emails are unanswered as well. The ceilings in the rooms are falling down, all the showers are step in, the food is delivered cold to the room. dirty diapers are left laying in the bathroom. There is never anyone in the assisted living to answer the door which is left unlocked all the time. A person can walk in and out without meeting anyone on staff anywhere almost any time of day. They are extremely understaffed and the staff that is there just doesn't care. If you complain it is always the residents fault. Don't even bother to visit, there are too many improvements to be made to be worth your time.

Staff is just doesn't care. Told me my mother in law could be helped and needed nursing care at [fee removed] a month. Moved her to a different place. She is already standing on her own. Food is just bad. Rouches everywhere. Cleaning staff does the least possible work.

If a patient can’t walk they should not be sent to this facility They are definitely understaffed n my husband became extremely depressed at The Manor. A lot of personal things n care he didn’t get and was not safe there One week he fell everyday out of his bed and wheelchair and I say no More about care We brought him Home totally depressed and today he is doing wonderful away from there He did a complete turnabout once he left there. I didn’t expect instant care but times a. Hour laid wet till he tried to get out of bed himself n would fall. A lot I can’t get into but if your loved one can’t walk go thur your insurance and get help at home I no am now very distasteful to their care. Please don’t put your loved ones that can’t walk into the hands that just don’t take personal care

I did not receive a notice that he could not return after a hospital visit. There were several items missing from his possessions when I picked them up. I would not recommend this community to others.

•Residents are treated as though they do not matter. •Residents are quarantined to their rooms for their”safety and well being during Covid outbreaks, while NOONE checks on them or considers their mental health status •Staff is obviously bringing in Covid to residents, as residents aren’t permitted to leave or to have visitors, yet are still testing positive for Covid •Inaccurate testing for Covid, as our mother tested “negative” for Covid at this facility, but when admitted to hospital for dehydration, confusion and illness, she tested positive for Covid. •Staff informed us when we picked up our mothers belongings that they had been placing noted of “concern” regarding our mothers condition in their reports, but NOONE cared enough to check on our Mom, and NOONE contacted us. • Beware of this “luxury” location.

I had a camera in my dad’s room & I had to regularly discuss with them the lack of care. It would get better for a week & then they’d ignore him again. My dad needed a lift & they were the only place within a 50mi radius, that would take him. Otherwise I would’ve removed him. Less than 3 mo into covid lock out he lost 30+ lbs because he wasn’t eating yet they didn’t tell us. We repeatedly asked how he was eating & they told us he was fine. I could tell on camera he’d lost weight but couldn’t tell how bad until we finally got in. They finally let us in 25 hrs before my father died. My father was there for TWO YEARS & when he was dying & gasping for breath the director couldn’t even be bothered to come check on my elderly mother that was bedside to her husband of 55 years. They only give even 1/2 a crap when your $$$ is rolling in, as soon as they realize the gravy train is ending they treat you like garbage. If you have any other options then avoid this place!!

This is the worst run facility I have experienced in four states. Maintenance does not follow up with concerns. Facility makes patients shut down people coming into the facility during the pandemic. Theft with employees rampant. No camera. Diet is full of fat and sugar. Meals are poor quality fruits and veggies. Poor filters, changed every four months. Kitchen has no fire extinguisher. No camera!

This place is the worst place to put a loved one in The staff is very unprofessional My mom had her wedding band and wedding ring stolen off her finger while she was in mental care there and [name removed] the executive director has done nothing about it The staff also refused my mom's friends and church members visitation with her She was not fed or cared for properly Do not use this facility all they care about is your money Go somewhere else or you will be very sorry

We have placed my mother in this facility. So far, so good. Everyone is very pleasant and caring. Thanks

The Trace has very much declined lately as for as both quality of service, management service, and reputation. Over SIX of their care givers have quit for another senior facility, including THREE caregivers, of which our family member was so very fond of, and always looked very forward to seeing them daily. Additionally, when we visited The Trace, it was evident that the top management staff were more concerned with other issues than interacting with their employees. It was also our opinion that the top management was clueless as to how to professionally motivate, interact, or keep their best care givers from quitting.

No, no and no! My family member had a terrible experience there, and management on all levels could not care less. They are unresponsive, unprofessional and incompetent. Please save your money. That’s all they want!