Phoenix Senior Living

We had a positive, good experience at The Pearl at Dallas. What I appreciated the most was the staff's training on Alzheimer's. The community is all on one floor and they have good communication. They offered a lot of activities including games, outings, etc.

I liked this community but when I toured it was not somewhere I would want to be or somewhere I would want my loved one to be. I liked the location and some things about it but going into assisted care it makes you feel like you should be somewhere that has a good memory care program also. The community was very friendly it was just when we went into memory care the people were in wheel chairs and not being engaged.

One of the main reasons we chose The Phoenix is they intergrade their memory care residents with the assisted living residents when it comes to activities, so our loved one has been able to make friends outside of the memory care. It is a great way to blend the residents with each other, it is a very friendly environment. You can tell how much the workers really care about all their residents, they are extremely attentive to their needs - the staff aren't just all grouped together hanging around. They do not pressure the residents to partake in activities but our loved one needed to be on a routine and they are able to provide that to her. Every time we come to visit she seems very satisfied with the meals. She plays bingo which she enjoys. Every Monday afternoon they take the residents on a sight seeing outing and then may stop at McDonalds for ice cream or another place to get cookies. The recently had an Easter egg hunt, and they bring communion to our loved one. They also have a full demonstration kitchen and a pub for happy hours.

Lakeview Estates is a happy place. You will feel confident knowing your loved one is well cared for. My loved one seems content in being here. The community could add some additional menu items for dietary restrictions. My loved one likes to stay active with all the activities available in the community. It feels like a cruise ship because of all they have to offer. I would recommend the community to others for their loved ones. There has been some turnover of staff, and have gone through a recent transition with the new staff coming onboard. Housekeeping, laundry, three meals, snacks, once a week outing, activities, electricity, water, and gas is all covered under the monthly fee. The care fee can be additional. Medication management, bathing, dressing and hygiene care are all items the community assists my loved one with. The community is only two stories, with a lake nearby. It is a very scenic area. There is a courtyard in the middle of the community for the residents to use.

We had a great tour experience with The Pearl at Jamestown. They were really in tune to memory care residents. The rooms were on the smaller side. For anyone who has a loved one with Alzheimer's/dementia, this looked like a perfect place. The location was very convenient to us as well so we would have been happy if this was the one she had chosen as well.

I chose The Phoenix because it just looked like the best place for the value and it is close to my son. Up until this week there were no activities, but it looks like we are back in full swing and there are more things than I could ever attend. The apartment I have is 810 square feet, it is spacious for one person. My apartment gets sun all day long and I loved that aspect because the sun makes me feel happier. I would recommend them to other looking.

The community is very nice. The team that works on the floor the girls are great. I do have situations from time to time where my loved one tells me one thing and then the staff says another so I am learning. If my loved one does not make it out for breakfast and does not go down they bring the meals to her and my loved one loves the way that they make the fish. The front desk was extremely patient and was there for everything that I needed.

This is a great place for our loved one. We find the staff friendly and the community clean. Prior to the lockdown due to the pandemic, the food was pretty good. They even had activities prior to the lockdown as well.

Good community, not the right fit for my loved one due to community regulations.

This was a nice community. It was a little older and dated but it was still a place that I would have considered for my loved one.

The Phoenix at Milton was equally as nice as the other Phoenix location that we chose and had the same things to offer. The only difference was this facility was a little further away.

Our family had a virtual tour and everyone we spoke with was very responsive, we had no complaints.

The care our loved one has received has been good, but we do think the business aspect of the facility could use some improvements. Our loved one is really enjoying the meals and dining service is great, and they are really liking the activities.

Our family had an in person tour and The Retreat is not as pet friendly as other communities we were looking into. Our loved one had a service dog so by law communities have to accept them, however it just seemed like at the time of our tour they were not set up to accommodate our loved ones service dog. It also was the lowest quality as far as amenities, and very little cabinet space in the apartments.

We've had a very positive experience. One of the only issues we've had was during the application process, some things weren't explained very well. We did some of the medical stuff ahead of time so it wouldn't be happening all at once. Then we had to do it all over again because it wasn't explained that it would have to be done within a certain amount of time. So the admissions and medical process was kind of complicated and cumbersome. But since we've been there and have been visiting, they've been very patient, gracious, and helpful in answering our questions. One of the best parts of the community is the staff. They go above and beyond on a very routine basis. They really work with us to allow our loved ones with different needs to stay in the same apartment. One of our loved ones has Alzheimer's and is really afraid to leave her room, but they have tried on numerous occasions to help her feel safe, and they encourage her to come out. I really appreciate the personal effort they make to help our loved ones get acclimated to their new environment. There have just been so many positive things we regularly see and experience here. I've tried the food several times and really enjoyed it. It's very good. They have a really good list of activities, and there are things to do like puzzles, TV, games, etc. if you don't want the more organized activities. Overall the value is good. My only complaint there is the cost to administer medications is high. But I would recommend them to anybody. I feel very safe having my loved ones here knowing that their wellbeing is protected.

We had a good tour with Arbor Terrace. They were trying to be as accommodating as possible, but they did not have a way to get my loved one to dialysis, so that is the reason we had to choose another facility.

Great community, great value. Visited last month for my mother.

It's pretty clean, but I know it's hard with so many people there. Overall it's good but could be a little better. Everybody is very friendly and smiles, when you walk by, And they're very friendly to my loved one, which is the important thing. There have been a few weak points here and there with the care and housekeeping, which I addressed with them, and they were open to making changes. My loved one says the food is pretty good, and what I've seen looks good. We can now visit in her room, but they discourage congregating in the common areas. I wish the activities were a little more creative They play bingo an awful lot. I know the shutdowns have affected things, and they haven't gone on as many trips and outings as they normally would. My biggest complaint would be security of the rooms. I bought a really nice comforter set for her room, and lately all I've seen is an old brown one. So I think they could do a little better with laundry mix-ups and that kind of thing. But I do really like that it's just dementia care here, instead of trying to mix assisted living in with it. I'm reasonably happy with them. It's not too far away, and they've been great about having her ready and on time for doctor appointments. It's taken a little while, but she's gotten where she seems to like it there and is comfortable there.

staff is very nice but understaffed. food has gotten much better since the new company took over. As i don't need any of their medical services and such, I can't truly make any kind of judgement about that. But I do know many that do and they all appear to be happy with their care. There are a few negatives but not bad enough to really write about. This is my first assisted living facility so I also can't make any comparisons regarding other such entities.

The staff has been fairly pleasant. They generally try to meet your needs. The rooms are really nice, and it's a pleasant community. The food is pretty good. I have certain dietary needs I have some problems meeting. But other than that, it's good. I feel like the value is pretty good as well.