Phoenix Senior Living

I was given an extensive tour of the facility and charges were thoroughly explained. The room is clean and bright and well kept up. Everyone there is pleasant and extremely helpful. Any concerns were immediately addressed.

This is a brand new facility and needs organization. They opened before they were ready to go. I have no complaints. The room is very nice and they people are very friendly.

This is an excellent facility with a great professional staff. My mother has been in this facility almost 3 years now and they take very good care of her while she can still maintain her independence.

After visiting many memory care facilities in the Triangle area, Seasons was at the top of my list. I am so fortunate that my family member has been able to live there for the past 2 years. The staff, at every level, is caring. Those of us who have had experience caring for someone with memory issues know that it is often a thankless task. I just want to say a huge THANK YOU to the staff of Seasons for all they do every day.

Southern Plantation independent living cottages are perfect for me at this time of my life. I can pretty well take care of myself but poor eyesight and breathing problems was making a recluse of me and dependent on others. Residence and staff here at Southern Plantation are very friendly and helpful. There are shuttles every day to local stores, doctors offices, churches, etc. They can put you in touch with people you can hire to help you with individual problem. Activities from games, cards, bingo, to bible studies or just rides in the countryside, are scheduled weekly. Residents care about and look after each other and the community as a whole.

This place for my mom is wonderful. There are compassionate loving individuals throughout the facility! AMAZING!!

Morningside was really nice definitely one of our top two. Most of their activities were onsite, the outings were a little more rare. They were also a little more expensive than the place we decided on. But a very nice community, and definitely worth checking out.

The approach Atria Johnson Ferry's staff indicated they would take with our loved one when we met was very positive - it made sense. We really like the location, it is convenient for us. The staff is extremely friendly and helpful. I have visited during mealtimes and everything went smooth and the residents seem to enjoy the food. Really at this point everything has been really good.

We chose this community for my step father because they offer lots of outdoor activities. They take the residents fishing and just have so many things to do outdoors in the community. There are lots of gazeboes and screened in areas to just sit, relax and have a snack. It is located on the inland waterway so you can sit outside and watch the boats go by, which provides my step father with beautiful views. The environment in the community is just so pleasant. They keep the residents pretty active and motivated. It's a really good community that caters to the residents needs. They are very on top of everything, even the smallest changes with the residents they notice and take the appropriate action. I am very satisfied knowing that they are on top of any and all issues. The staff provides great peace of mind.

My Step-Mom has been at the Seasons for 6 months now. She was located at another residence which was also good, but her condition has deteriorated. The Seasons has been able to help her gain her weight back, walk without a walker or wheelchair an made her happier than ever. She has even been pulled off Hospice. I thoroughly enjoy all the staff members that take care of my step mom and know that they are truly blessed. All the residents seem to be happy and enjoying all their activities at the Seasons at Southpoint.

The overall appearance inside (very clean, cheerful, and new) and the recruiter who gave us a tour were the main reasons we chose this facility over others. They also offer super activities for the residents!

The rooms are a great size. The staff is pleasant and involved. The food was ok, could be warmer. I had a hard time getting medication. I would recommend it to others who are searching for memory care for their loved one.

The Bungalows has truly gone the extra mile to make sure my mom is comfortable and had a comfortable transition to assisted living. They're attentive and responsive. They seem like they're a bit understaffed so many people are wearing many hats. From an improvement perspective my mom's biggest complaint has been the food and the fact that it's almost always cold when she gets it. Again, that may be a staffing issue. Perhaps a better selection of the alternative menu would help too. She's had a little trouble getting her laundry done and all of it back to her. There were several pieces left in the laundry room and we had to go down and find them. The facility is friendly, accommodating and really for the most part focused on making the residents comfortable.

What we like the most about the community is that everyone is pleasant and helpful. Our stepmom is happy. More staff. Don't care for walking past others in worse shape to get to memory care.

I can only share my view as family member, but I'd say most staff has been great but seems short staffed (understandable). Very clean, nice room. Surprised that they don't have low sodium or sugar options.

Activities were engaging for residents and planned events aligned with holidays, recognitions, etc. Activity staff enjoyed their work and was reflected in how residents were treated. Food menu had variety and special needs handled easily. Staffing was an issue - including cleaning staff, laundry, maintenance, and caregivers. All staff were caring and attentive - just not enough staff to meet all the needs. There were questions about overnight staff meeting needs of residents and families. At times, business side required follow-up for financial inquiries. Also, corporate needs to establish additional banking relationships so a greater number of financial institutions can be drafted for monthly payments. Overall, a good experience and would recommend.

While I may sound a bit critical regarding the food and activities, my concerns stem from my loved one's experience. Unfortunately, she finds the food unappealing, and I have to agree—it doesn’t look very appetizing. The activity offerings are more robust for residents living downstairs, but those upstairs who prefer not to come down have very limited options, despite there being space available for more engagement. The upstairs activity calendar is rarely updated, and although they've recently started printing a small-font version and posting it, it's not easily readable for many residents. A more accessible, easy-to-read calendar in each resident’s room would be a meaningful improvement. The downstairs activities do seem well-planned, with recent events like a fashion show and themed parties that appear enjoyable. However, for upstairs residents who don’t participate downstairs, the lack of engagement is noticeable. I’ve suggested implementing more social activities—perhaps facilitated by volunteers or staff—such as card games or coloring sessions, especially since many residents gather early for meals out of boredom. There is a TV in a sitting room although it often has news or other uninteresting shows on. I'd suggest running a variety of movies and maybe encouraging the residence to come together to watch such movies. There is a nice game room/library that could easily be used to gather a few residents together, but I'd never see it utilized in that way. There’s a lot of idle time that could be better utilized. Another significant issue is the lack of individual climate control in the upstairs rooms. This has negatively impacted my loved one’s health during colder months, as her room often becomes too cold. In the summer is often unbearably hot. I didn’t realize this when choosing the facility, but it’s something I would have considered more carefully. Unfortunately, personal heaters or fans aren’t allowed, which limits options for comfort. Regarding memory care, I had expected more interactive, therapeutic activities tailored to cognitive support. Although there’s a cabinet full of materials, I’ve only heard of these being used once in the past year. I was told the staff member responsible for these therapy sessions/activities left and hasn’t been replaced, which is disappointing. On a positive note, the nursing staff is generally excellent. Most of them genuinely care about the residents and communicate well. While a few are occasionally distracted by their phones, the majority are attentive and compassionate. I always feel welcomed when I visit, and many staff members know my mom personally and share updates about her, which I deeply appreciate. The facility itself has seen some nice renovations recently, with fresh paint, updated furniture, and new wall décor that make the environment more pleasant. Upstairs residents also have access to an outdoor area, though they need assistance to use it, unlike the contained courtyard downstairs. A revision to allow these residents to be able to access this area without assistance would be a wonderful improvement. Overall, Lakeview Estates has many strengths, especially in its caring staff and recent improvements to the physical space. However, enhancing food quality, improving activity communication and accessibility—especially for upstairs residents—and addressing room temperature control would significantly elevate the experience for residents and their families.

I have always found the staff to be helpful and available. At times there seems to be some staffing issues, as though there aren't enough workers. But they quickly handle anything I or my mother needs. The area of most concern is the food quality. I have eaten there and watched the residents reject the food. The food simply is not good. The facility tried to have a restaurant. I felt they should have put more effort in the current kitchen/cooks/food instead of trying to find another money source. I honestly say if the food was a higher quality, I wouldn't have any complaints about the Retreat at all.

The staff is amazing, everyone has been accommodating, caring and respectful. From the directors to the aides. A wide range of activities are provided to stimulate a variety of mental and physical levels. We are happy with the care thus far. Appreciate the small kitchenette area of microwave and fridge. I would give the food quality & options a rating of 2.5 - 3. While this can be a common theme for ALF, I will have to say that this location is a tad lower than other facilities mom has been at. The staff are great and do what they can within the parameters afforded them. They try to accommodate having a favorite item available & added Decaf coffee to the offering when requested. No salad bar, no soup, limited serving portions and lack of flexibility in alternative or additional options at meal time if requested. No open beverage station for juice, water or ice. Positive points: Personal meal choice options are ordered a day in advance from a menu, special diet needs are accommodated, fairly decent alternatives to choose from (provided it's requested the day before) and a decent variety of menu overall. Mom's only other complaint is that there isn't a tub in the apartment nor a Spa Tub for scheduled use. Overall, she & her family are pleased with the care and will be staying put. But we will be supplementing her food options on a regular basis and grateful we're close enough to do so.

Sometimes there are a lot of miscommunications between me the staff and Hospice about her eating schedule and where her prescriptions need to come from . Other than that I really am satisfied with the care she receives at the facility.