Phoenix Senior Living

I would recommend Seasons at Southpoint to others looking for memory care.

T he invoices I receive are very confusing. I have to go to someone to have them explained to me each month. I still do not see my $50 credit for late fees. I did not realize it would be an extra $[removed]/month to go from a double room to a single room. The only reason I made the change was because my husband couldn’t get any sleep at night with his roommate Too many personal items get lost/missing from his room

in assisted living memory care, family members need to have a reasonable understanding of how their loved one is going to be cared for. I unreasonably expected more interaction with the MC workers and the residence than I actually observed.

I like - in general and in terms of overall care - the value we get for the price (lower than most every place we found in the area). The least? It seems like there's a lot of turnover in the staff that works with the residents. Especially on the weekends but... in general it seems there are always/often new people dealing with the patients. Finally, the food - although the quality and variety seem fine - it seems they don't take into account the residents dietary needs... as in the case of my father - a diabetic. It seems it's like, 'one size fits all.' Most of the places we considered in this area were similar in terms of services and facilities. It's just this was the PERFECT location and the price was a bit cheaper - actually several hundred dollars a month cheaper than some/most of the places we considered.

We like our room with its view of a hayfield behind us and our private patio. We are continually working with the food director to provide a quality diet. The size of the room was very important--larger than most other facilities.

It's beautiful and my dad LOVES the food. People are nice to him despite him sometimes bring a bit much.

My mom was in a four story resort style independent living facility with all the bells and whistles, pool, elevators, pool room, etc...and it was nice, but it was too big and not personal. I love the attention my mom gets at Bungalows. I love that there are only 35 residence at the most and they are a tight nitched community. The staff is friendly and the director, [name removed] works very hard to make sure your loved one is taken care of in the way they should be. They still have all the bells and whistles, but on one floor, close to other neighbors. If my mom is happy, then I am happy.

Staff is very caring, attentive, and provide the needed support for my wife 24/7.

The cost for her care is reasonable and within budget, the rooms are large, they were very accommodating and helpful getting her moved in quickly and the nurses have been very thorough. The feel of the home is very open and like a big house for them all rather than closed off which is nice. The front desk lady isn't incredibly friendly and was very pushy about my mother in laws flu vaccine which we didn't appreciate and the front door doorbell doesn't work a lot of the time which is inconvenient because we cant come in easily. I wish they had key fobs or something to open the doors. Also, there should be more activities or church activities. The food is okay but they're not making my mother in law stick to a diabetic diet so her blood sugar is high a lot of the time and that has been an issue lately. Aside from that she loves it and is doing great.

The staff at The Bungalows are wonderful! They really care about my mom and work hard to get to really know her and meet her needs. The housekeeping is satisfactory. The facility always looks clean and smells fresh. Communication with the family is excellent. I can talk with the resident assistants or administration anytime I am there. I like it that it is a smaller facility, and ALL the staff know mom, and the family members too. The move in process went well. We brought mom to the facility about an hour before the movers were to come and load her things to be moved from her house. The staff welcomed mom with a delicious lunch, and they got her involved with an activity she enjoyed while we were moving in her things. Mom loves the food there. However, she has no appetite, and it is difficult to find foods she will actually eat. My only suggestion for improvement, taking into consideration that this is an Assisted Living level of care, would be to have a van with a ramp to make it easier for residents that use walkers to board the van for transportation to medical appointments and/or community activities. I highly recommend the Bungalows for individuals that have minimal health issues. The only drawback to the facility is that it is Assisted Living, and there is no medical care that is easy to access 24/7 within the facility. As long as there is not an urgent medical need, home health can be used to help with nursing needs and therapies.

Overall, I am happy with the people at The Phoenix at Johnson Ferry. Everyone that I have met has been extremely kind, welcoming and helpful. They have hired a new housekeeping manager, as that has been lacking. If your loved one needs special attention and extra care, I recommend paying for a private care giver to come in. They are under-staffed, as most businesses are right now. The food seems to be pretty high quality and enjoyable. I would recommend The Phoenix at Johnson Ferry for the overall value, but with the expectation that you may need to hire additional help depending on your loved one's needs.

There are a lot of activities and involvement of the family. The caregivers are awesome and care so much for the clients. The temp. Staff who fill in are not as well trained and so that is the only time we have to watch to make sure our mother is cared for properly.

The facilities are nice, and they care about the residents. The business office is not always responsive. We picked this community, because of the size and quality of the apartments for residents.

So far we have been generally pleased with most aspects. Housekeeping is very friendly, non intrusive to my cousins routine (will come back to his room if he requests another time etc and faculty appears clean and well maintained/ Most of staff are outgoing and pleasant Special nod to [name removed] and [name removed]in memory care. There seems to have been a significant evacuation of personnel who do not provide direct personal care recently. This was concerning but level of care does not seem impacted. In the memory unit there does not seem to be enough meaningful diversion, though most residents would not be able to participate. Most staff responds to requests very quickly (I did ask for a cup of coffee in the afternoon for my cousin one day and was told by one of the aides that "we don't have any back here". I asked her to please go to "out there" to get one. For amount of $ paid- a cup of coffee should not be a problem .Food fresh and choice of 2 selections helps. However, when a piece of meat is given it is not cut and a knife is never provided. More activities offered in non locked unit. Cost is high, but inline with other facilities

We have enjoyed the staff and the communication of any need to know details. Most of our inquires have ben addressed promptly and that is something we like the most about the Sunrise at Ivey Ridge community.

My loved one is a resident at The Phoenix at Lake Lanier. The food is good. Communication with the family is good. The staff has been somewhat of a revolving door as with most places these days, but overall I do think that they are trying. The only issue that I have is the cost, it's very expensive. Overall, I would recommend this facility to family and friends.

I toured Seasons at Southpoint during my search for a Memory Care facility for my loved one. The cleanliness and friendliness were good. However, I didn't like this facility quite as much as I liked some of the other places that we toured.

We picked this community, because iIt was near where my loved ones, condo was and near doctors. We also chose it for the value. Residents are friendly. Activity is moderate. Not real active but not quiet. Today they were playing jeopardy in the lobby. We would recommend it as a very good value for an average facility.

I would recommend The Phoenix at Johnson Ferry to others. Everyone at this facility was polite and thoughtful and helped with everything that we needed upon move in. We loved all of the events and crafts that they had planned for the residents.

My loved one was in a very translational period of her dementia. She had moved from an independent The Park to Sunrise. When she was more able to manage herself in the beginning, Sunrise was a good place for her and they were able to take care of all her needs. As she progressed rapidly I did not feel their memory unit was the best place for the amount of activity and attention that she needed. It was small and my loved one needed a place to walk a lot.