Phoenix Senior Living

We chose The Phoenix at Union Hill because of the friendliness of the staff and the way we were treated. The facility itself is beautiful and we felt that it had a nice mix of independent and assisted living for our dad. The room sizes are beautiful and perfect for what he needs. We would definitely recommend to others looking.

I would recommend this community. The staff are fantastic at this community. They are very interested in my loved ones health and activities and always are clear with how she is doing and what all is going on.

I feel they go above and beyond, and the quality of care is exceptional. The communication is number 1 and the nurses and E.D. always communicate promptly and effectively. They have a very good reputation.

This community was a nice place but it was way to expensive. It was closer to my home but the cost was just too much. There were also no trees or anything around it due to it being so new.

My mother in law was actually a this facility 10 years ago and had a great experience. We did not choose them because they could not accommodate her needs. She smoked and they did not have a room on the first floor available that was far enough away. But we know it is a great facility.

In [date removed], my wife became a resident at The Pearl. Her medical needs and level of care required became greater than I could accomplish at home. Over the last 7 months, I have found that she has been exercising much more than at home and she has formed relationships with the other residents, none of which happened at home, even before her Parkinson's had progressed to the level it was when she became a resident.

My mom has been at the Pearl for about 18 months. My sisters and I are very happy with the care that she is getting. The staff cares so much for the residents and there are many activities each and every day. The staff is definitely a team that works together so well. I would absolutely recommend the Pearl!. I can't thank them enough for all they do each and every day for my mom.

We used A Place For Mom when we were looking for a place to put my mom. We toured several homes. but the Pearl is where Mom showed us she was happy, She was very relaxed and was content to go off with the staff and not need us around. She referred to it as her house and I can only contribute that to the loving and friendly staff. Everyone there did everything they could to make use feel at ease and confident in our decision. Leaving a love one to someone else's care is never easy but we know we were doing the right thing and leaving her at the best place around.

We moved my mom from an assisted living to The Pearl, a total memory care facility. I have been very impressed with the professionalism, the kindness, the outreach, and even the compassion. All of the staff has been over backwards to assist my mom and helping her to acclimate to her new home. It has been a very good experience all the way around.

We previously had my mother in a different popular local facility and not only was she completely miserable, I was concerned for her care and safety. Thank goodness we found The Pearl! It has been a great experience. The staff is VERY caring and my mom has very much enjoyed her experience. There have been little issues here and there, but I realize that caring for people with Dementia and Alzheimer's is a challenging responsibility. I also have a bit of a drive, but I don't think I could have found a better place! I'm a critical reviewer, but couldn't find any reason not to give 5 stars in every category.

My father has been at The Pearl at Five Forks for 4 years. This place is absolutely the most caring and loving community that anyone could ask for. All workers are kind and always do what is best for the people there. I am a Daddy's girl -- always have been -- and my siblings and I visited other places. The Pearl felt like home when we first walked in. Trust me -- I would not leave my precious Daddy there if it were not THE BEST. So clean -- food is great-- the care is unbelievable -- and the staff is excellent.

They were interested and helpful

My Mother was one of the first residents that moved into this caring community when they opened. She was there 3 1/2 years before she passed away last year and she loved it there and I was so happy that she was there. She received excellent care. I was so pleased with The Pearl at Five Forks, that when it was time to make that decision for my husband, my husband and I both agreed that he would also reside there. The Pearl at Five Forks has an exceptional staff with very low turnover and that makes a huge difference in being able to provide quality care.

I highly recommend visiting The Pearl at Five Forks for your loved one. From the first visit to all of the following visits, I have consistently been greeted by caring and professional staff. I have first hand experienced the patience, care and assistance provided to all residents, as well as, reaching out to residents that tend to want to stay in their room. The Staff will make an extra effort to bring the pet therapy visitor to them or assist them in getting to a group activity so that no one misses out on an opportunity. I am grateful to know that memory care facilities like this exist in our community.

This facility seemed a lot cheaper than the other ones we looked at, but there were hidden costs that we were not aware of until we were about to move my loved one in here. The rooms at this facility seemed to be pretty small and with the location I did not feel it was safe for my loved one who has some memory problems.

Good experience so far. Smaller community but rooms are a good size. It is also affordable so that is a plus.

We called in the "initial" planning phase but with the realization we needed help. A Place for Mom listened to our story and within 2 hours we had multiple calls from facility. A Place for Mom helped us find an amazing facility quickly.

I would recommend this community to others based on my experience.

The biggest improvement The Retreat community could make would be with the activities. Sometimes when our loved one goes down for an activity, it will not be happening.

We chose The Pearl because of the location and the way it was presented to us during the tour, we felt it would be the best fit for him. The room sizes are adequate, could be a bit bigger. They staff member's are great at their job and really care for the residents. If you need something they do not put you on the back burner. All around it has been a good experience and I would highly recommend.