Phoenix Senior Living

The staff members and the care services would be higher than five stars, they all were just amazing. From the house keeping to a managers they all were just wonderful.

The community is friendly and easy to adapt to. The quality of the food, taste, and variety is some feedback from my loved one. The activities are good, and they have a lot available for the residents to become involved in. The evenings and weekends aren't as good as the weekdays. The feedback isn't as good as the day shifts.

[name removed] has been extremely helpful and insightful! I like the facility for my mother, especially the studio with balcony.

We chose The Phoenix because of the location as well as we knew some people who lived here already. They do offer shared and private rooms here. My mom is in memory care and the activities directors that they have there are wonderful. During the week the care is a 5 but sometimes on the weekends some things are overlooked and they seem to be short staffed. I have been very pleased with them and I would recommend to others looking.

The facilities were very clean. The Tour Guide and management were very nice and welcoming.

I was thankful to have a virtual tour in the midst of Covid. I didn’t feel comfortable going in person to a facility because I didn’t want to get anyone sick. It was a great experience to view the property virtually, and I felt like I got a good feel for everything. I liked the placement of the room they had available. It was by the door by a gazebo and some nice flowers outside, and my loved one is an outdoor guy. The Retreat was my first choice until I found a place closer to where we lived.

Everything there has been so wonderful and nice, and they have activities every single day. Our loved one prior to coming to The Pearl had lost a lot of weight, and they are allowing him two meals at meal times if he would like . Our loved one really enjoys the food there.

We have been very pleased with Summit Place. It is very convenient and they have taken very special care of our aunt. Administrative staff answered all of our questions and took care of all of our needs in the beginning. She loves the food they serve here, they are chef prepared meals. We get an activities sheet every month in the mail so they have a lot to offer for the residents. All of the staff members here are very responsible to the residents, they always come first and I was pleased with the help, when we needed something they were always right there and great with communication. I would recommend to others looking. It is a small residential area, it is not too big so everyone is considered a valuable person in the community.

We loved it here, and we loved the person who led the tour. He was fabulous and answered any questions we had. We actually looked into moving our loved one here, and they performed an intake assessment. Based on that assessment, we made a mutual decision with the intake person that our loved one was in need of skilled nursing as opposed to just the memory care provided at The Pearl. None of us wanted to take the risk that they would not be able to care for his medical issues on top of his dementia. I highly recommend The Pearl based on our interactions with them. We were devastated that it wouldn’t work out. The person who led our tour and stayed in contact with us was was so communicative, and he was a big help in getting us into a skilled nursing facility. He was the one who helped us realize that an intake assessment should have been done at the original facility where we placed our loved one, and that the lack of assessment there was a huge factor in the heartbreaking experience we had at that other facility. I appreciated their honesty at The Pearl, and the whole experience working with them was great.

Everybody was very friendly and seemed to care about my loved one. They were excellent with communication - they called me to give me updates, and were available when I called them. Activities were limited due to Covid, but my loved one was still busy and having a great time - she seemed to like them all.

The staff is very friendly and helpful anytime I've been there. We are just now allowed to go back to the memory care area to see our loved one. My family members have said that it has been great seeing our loved one in a meeting room even with the staff member with our loved one. The communication with the staff is pretty good with the family. They now have the ability to pay online.

I thoroughly enjoyed my tour and the Community Engagement Director, [name removed] was absolutely pleasant, professional and cordial in every way!

My mother is a resident at Arbor Terrace Cascade. The facility is beautifully decorated. Everything is always fresh and clean. I cannot say enough good things about the staff. They treat my mother like family, always pleasant and helpful. There are a variety of daily activities that keep my mom active and busy. My mother is 97 years old and I feel very comfortable with her living situation knowing that she is well taken care of and for that I am thankful.

The community can handle all types of memory issues. Communication was great between the staff and our family. They kept us well informed and up to date. I would recommend this community for all type of memory care issues.

They were phenomenal. I actually just referred someone here yesterday. Compared to other places I looked at, it was on the higher end as far as price goes. But for what we needed, it was perfect. The Phoenix was professional, caring , clean, state-of-the-art. They made a very difficult time a lot easier.

We moved our loved one to the community recently. They rushed to make sure my loved one was diagnosed with COVID, and the community nurses were quick to recommend a treatment to the doctor at the hospital. This was so impressive to us.

The staff members are very friendly and the care services are good. Our loved one is a vegetarian so the meals sometimes are not to her liking, and sometimes the portion sixes are to big. The activities they offer are so far so good and the value for cost is fine.

Great tour and very kind staff. The facility is too far out. We need to be closer to our drs. and family.

I love Phoenix. This is a top notch community. Communication is very important. Affordable for top notch. My mom has been here since [date removed] and I am very very satisfied. The staff is professional, very attentive, friendly, and meet all my needs and requests in a very timely manner. When I get a phone message giving me an update on mom, it is not just short, it is detailed and I feel they go above and beyond and that just tells me they are passionate about what they do and that is the key. [name removed] the Executive is on the ball and always great to work with, no question.

The staff has been very responsive that we have requested. Aesthetically I liked the way it looked and current decor. The rooms are a good size. The care staff are great.