Phoenix Senior Living

I would give the Pearl 5 stars in everything except dining. When I visit my mom I take her to lunch so I have never been there for dining. Overall I love it. Having my mom's previous facility as a comparison which I thought was good, I can say The Pearl surpasses them in every regard. They are absolutely more capable of maneuvering dementia with much more grace and caring than I could hope for. Cleanliness is outstanding. I have never smelled urine or unclean smells in the common areas or my mom's room. My mom used to hide her used pullups or wet underwear all over her room at her old facility. Obviously staff here is better at finding it. Staff is incredibly friendly. Before moving my mom in I texted and called regularly with questions and [name removed] was always happy to reply and answer any questions (and she still does). I call staff regularly to ask about my mom and they are always lovely. They really know what they are doing and it shows. I could not reply in regard to dining since I've never eaten there and I take my mom out for lunch when I visit. I hope to be able to participate in one of their many events but have not had the ability to yet. Quality of care is wonderful. Not only because of the staff and the longevity of the staff but the amount of outside agencies they have coming in to check on the residents. They do an excellent job of adjusting medications and doing what needs to be done. My mom is much happier here as they seem to have a better community of residents. One of my favorite things is how much time they actually spend outside in good weather. They definitely utilize the beautiful inner courtyard and I know my mom appreciates that. That's one of the things she misses about being home is her birds and flowers. they have tons of activities and they post plenty of pictures on Facebook so you can see if your loved one is interacting. I particularly love all the musical visitors they have. I think having live music on a regular basis is so good since it's one of the few things that people with dementia still recognize. I was surprised at how much of a good value The Pearl was. It was actually one of the less expensive on my lists and was by far the better option for my mom. I had had her in a much more expensive place before and the quality of care was so much worse. By moving my mom to the Pearl she not only gets better care she's paying significantly less which means her ability to stay there is not a burden on the entire family.

They are very attentive to my Dads needs Nice clean place They keep the family very updated We feel this was a great choice for my Dad He seems to like it Location is great I like that they handle meds and doc appts

We were so blessed to find Phoenix. From day one they went the extra mile to make sure dad got settled and his meds were correctly prescribed and administered. We had a couple hiccups, for sure, getting him settled but Phoenix stuck with him and worked to get everything the way it should be and never made us feel like he was going to get kicked out putting stress on my mother like other places have done. They went the extra mile to assist with the transition and have been there for my dad and my mom too as the spouse living apart. The facility is clean and welcoming, the staff are friendly and supportive. We have had a 5 star experience so far.

I would give them all a 5 except for food. My folks are having the meals delivered and sometimes quantity is small. Food quality has greatly improved--but still likely a 4. Residents are active, friendly, a few have pets & it is a good community. New manager has spruced the place up, is very personable and caring.

Would recommend, I think my parents really enjoy living there. The staff has been really friendly and helpful.

Welcoming and Beautiful! The staff at the retreat is the best! I look forward to each time I get the chance to stop by and say Hi! I would definitely recommend this community to my family and friends.

Great place for a family member to live while getting better. I highly recommend this place.

We are happy there. Staff treats her well, clean, friendly residents, plenty to do.

It's a nice place. The staff is really nice. Every one knows your name

I would rate everything a 5 except for the food. I was frequently there with my mom for breakfast and lunch and my brother for dinner. The food left a lot to be desired. I would rate it a 2 - and that might be generous. We ended up bringing in outside food for her several times a week. The care takers are very professional, helpful, and pleasant. My mom was in the memory care unit so we had to be buzzed in. I don't think she knew that she was locked in. The apartments are nice and we tried to make it feel like home to her by bringing things from her house in Mississippi. I would recommend Bay Port to anyone who is looking for a safe place for their family member. My mom was very unhappy to be there, but her dementia had reached the point where she couldn't be left alone. Since I live in Niceville and my brother lives in Ft Walton Beach, it was much more convenient than leaving her in a facility in Mississippi. We probably should have done it sooner, but it was a very difficult decision to make.

A few months ago I began searching for assisted living for mother. After touring and visiting facilities, I can say that [name removed] was the absolute best at helping me decide the level of care for mom and explaining how everything worked. She truly has her heart in it. I am so pleased with everyone that works there. They all work as a team to make the facility work well for the residents. The activities, the food, the maintenance and kindness they have for the residents is all amazing. I am relieved to know mom is safe and taken care of in every way. It is clean and has a comfortable atmosphere.

I called this community searching for my mom. The Director [name removed] was patient due to my ignorance. He explained the in's and outs of his place. My family could not move forward due to financial reasons. I would recommend this place to anyone just because of his willingness to help find affordable places that accept Medicare. I felt the need to make this review to help others.

They were very good to my dad. As for value , the cost was very good in the beginning but jumped quite a bit after 4 months. It is a very clean facility, friendly staff and great care of each resident. We also had a great experience with A Place for Mom! [name removed] was so helpful.

Our family has been very pleased with the level of care and service provided by a great team at The Retreat. The facility is always clean, and the staff meet you with a smile. Due to a loved one's urgent care needs we had to find a suitable facility quickly that could provide the care we needed after hospitalization and rehab. The Retreat staff made a difficult time easier to navigate.

Overall my mom has settled in very well, she has made some friends and the staff makes her feel welcome! I have interacted the most with [names removed] and they are fabulous. I have had some concerns with staff turnover and my mom has commented on that as well. But as a health care professional myself I understand the nature of the 'beast' as it were.

The facility is located in a great area and close to family. Staff are EXCELLENT! I would highly recommend The Neighborhood at Hopkinsville.

The staff was very accommodating to us having my mothers 90th birthday party there recently. They provided us a great spot for the party and came by and brought in other residents to wish her a happy birthday. All in all, they made it a very special day for her.

Very nice facility. Friendly and caring staff. They made a point to know my father's name from day one. They were great at communicating with me as well.

We are so pleased with the memory care center at the Phoenix At Milton. The staff is very professional, caring, and respectful to mom. The facility is well run and really nice. We find the Phoenix At Milton very affordable and an excellent value for the money. High recommend!

There is good communication between staff members and staff and families. Communication is important, but we also felt a sense of compassion. We've been in some places where it felt like there was very little caring.