Phoebe Ministries

The staff is very pleasant to me when I walk in. My loved one is getting great care and great rehab. I would like more feedback on her care.

The culture there is one of kindness and care! They are all fantastic. I don't think I'd change anything! The staff likes my loved one, and we're really happy with our stay.

Overall I would say it has been a difficult transition. After working with their team the therapy has improved a lot. The meals were good and they are finding things she can enjoy. Aside from one medication mishap, the nurses are very good.

So far Phoebe has been fine. From what I have seen, the staff care is very good.

The staff is caring and friendly. My mom and dad have been there quite often. My mom was in assisted living and it was good. One of the ladies calls me occasionally and she is helpful. I would like to have more communication about my mom's care.

We had such a great experience!

They had some miscommunication between doctors about my loved one's treatment. She was wearing dirty clothes for two days in a row and she has clean clothes. At lunch and dinner, they could provide bibs so the patients don't stain their clothing at mealtime. I was on vacation for a week and my sister was the medical contact and there was some confusion because things were being done by email. I had to forward things to my sister. The nurse never called me back.

The staffing is appropriate and they have a high level of care. There is quality one on one care here. The staff friendliness is quite good. There is a lot of consistency of staff. The nursing care is very good. The cleanliness is quite good. It is old but clean. The meals are okay. They assist and help my mother eat. It is institutional food. They have improved. Their communication is pretty good. The direct people there give good feed back to us.

Everything is good. Rehab is good. I think the aides are great, but when she buzzes it can be quite a wait. They're very friendly. The whole place is very clean. They keep the rooms clean and the kitchen area is clean. The meals are good.

Our experience was great! The communication was fine. They communicated with my brother mostly

The rehab therapists really followed through and got time to know my loved one and me. They spent time educating and made sure to study her records. The caseworker is really good. At times, they allowed some of the patients to have TVs blaring instead of having quiet times or limiting the noise level. The meals are a little rushed and crowded at times, but the food is sufficient.

The physical therapist and occupational therapist staff were excellent! The meals were excellent! Give the chef my compliments!

Overall, we had a great experience! My loved one had an incident I found out three days later. They should be more prompt in letting me know what's going on.

We had no problems with the nurses. I have no complaints about communication but I think I would have preferred maybe a little more on the day to day basis.

My loved one has a nice big room. The staff is really nice. The nurses are nice. They changed her mattress and I think it is really nice. The bathrooms were beautiful. She does not like the food. They answered the phone.

The staff was really nice to talk to. Every time I came to visit someone was coming in to check in on him. The cleanliness was good. The upstairs of the nursing home looked like a hospital. The downstairs was homier. The floor was sticky in his room all the time but the rest of the place was clean. He didn't care for the food, but he was at a point where didn't like much food. The food itself had great flavor. Some of the food was cold by the time it got to him. When my loved one had an incident, they called the hospital before us. I wish they called us first.

I visited the facility once and everything looked good to me. The people were friendly and were very at good communication. I did not witness the meals myself, but my loved one said she was satisfied with the meals. I would definitely recommend this facility to a friend!

Everybody's very friendly and I get calls all the time. Everything was clean as a hospital in there and my grandfather's room looked very clean to me. He hates the meals but that's just my grandfather. He wants something other than hospital and rehab foods.

Everyone's been friendly and helpful. When we asked some questions, in the beginning, they did answer but I haven't gotten any calls from them about how my loved one is doing. If I'm not asking, they're not telling me anything.

The nursing care is excellent. My mother has an aide who takes a personal interest in her and works closely with my mother. She watches her with good care and makes sure she is safe. The meals are good and I like that with the meals, they are given a choice and she does not have to fill out a menu ahead of time. It is a home like atmosphere. We only had one conference call with the administration and a call about a medication. The room and environment are small and the whole unit needs updating. They should paint the walls a brighter color and remove the carpet to get a cleaner appearance.