Phoebe Ministries

The therapy team is excellent!

It's mostly been good for my loved one. The facility is clean. I think the nursing care is okay. They gave her medications in the morning instead of before bed and so I had to talk to them to get that fixed.

My mom says the meals are pretty good. The rehab is pretty decent and that is why we chose this facility. The nursing care is good. It is pretty clean but there is an odor. They are a little understaffed. I have not had an update since she has been there. She is coherent and that is probably why I have not gotten any but they answer my questions.

It has been really good for my loved one. The therapists are very thorough and engage with the patient well. The staff is very helpful and I had a great experience with all the staff I have dealt with. It is very clean there and the food seemed good. The communication is a hit or miss. When something is happening they are very quick to call and let me know what is happening. But now there are no regular updates.

It has been a very good experience at Phoebe Richland. My only request is to just make sure the patients are always hydrated.

The head nurse is really in tune with my loved one and she also remembered when his sister was there. She remembered her name from ten years ago. It is very clean. The facility is not shiny and new but the staff makes up for it with an extraordinary human touch. He is eating the meals with no complaints. They are very consistent with updates on communication with families. Any time I called there with a question they were able to answer my questions or get me to the right person to help me.

The rehab therapy services have been pretty good. The staff has been really nice towards my loved one. The building is always clean when I visit and she has enjoyed the meals so far. My loved one has mentioned that when she presses her call light the staff takes a long time to respond. Some staff are great about coming quickly and others are not. In terms of communication, the caseworker just called me today but other than that they have really not reached out to me.

They have been good about communicating. The therapist I talked to said my loved one seems to be doing pretty well. The staff is good and friendly. It looks very clean and the meals aren't' bad. They're understaffed but everybody I have talked to all seems to take their job seriously and do the best they can. There are a few problems here and there, but the nurses that I have talked to seem to be as concerned as they can be.

From what I have seen it looks very good. From what I could see everyone was pleasant, the building is clean and everything seems organized. All she ever says is that she is not hungry. I would recommend the facility especially if they are in the area. I have not heard too much from the facility up until this point. I would have preferred a little more communication.

I didn't have any issue with the nurses. They were fine. I think it's clean. I really haven't had much communication. I put clothes out every night for him the next day, and I came at lunchtime and he still had his pajamas on.

The aides are very compassionate when they come to help him. They have been good talking with me and he has not said anything negative. The only issue is that he had to wait for help. It is very clean. He said the food is very good with no complaints. So far they have been good and they stop to talk with me when I am here. They go over things with me. The lady at the front desk who schedules all of the appointments explained things. The physical therapy went over everything yesterday. She went over safety things for at home. She is really good.

We had one incident but they fixed it. She loves the food. No one really calls me.

They go out of their way to make sure she is comfortable but they are understaffed.

I feel safe leaving him there. The ones I have seen have been caring and attentive. Everyone is very friendly. From the doctor to the people working the kitchen, the friendliness is very good. The nursing staff seems to be knowledgeable and definitely caring. My dad loves all the food. It's not fine dining, but my dad says the meals are very good. He seems to enjoy going to eat his meal down in the dining room and has made friends. I have mixed feelings about communication. I do feel like I always have to stop to ask questions. I don't get any feedback unless I call and ask.

Phoebe Richland has been good for my loved one. He likes the meals. He has been in other facilities and we like this place better but I wish there were more activities in the afternoon.

The rehab therapy services are very good. My dad likes the PT person. It's very clean. They call me a lot and keep me in the loop.

The rehab therapy services are very good. My dad likes the PT person. It's very clean. They call me a lot and keep me in the loop.

One of the nurses has a pleasant attitude and caring. I like most of the nurses and aides and they have a very good attitude. One of the nurses was great. She is willing to answer questions and is knowledgeable. I like the therapists but one of them is too strict. I do not like that the aides make you wait.

It's a small environment and it is nice. I would recommend the facility. I hear the therapy is going well. There is an aide during the day shift who has been she has been so helpful with my mother. Any time I call and ask questions they have been really good. The one thing I would like to mention as a drawback is that there are times she has to wait quite some time to get help when she puts her call light on.

It's a very nice, hidden secret. It seems like there's a disconnect when they change shifts. They also seem short staffed. The meals don't look appealing. It's very starch heavy and processed.