Pegasus Senior Living, LLC

The food served to the folks here in Gig Harbor is terrible. We have eaten with our parent several times, and could not believe what was being served for the amount they charge to have my parent there per month. Please do something to fix this. My parent complains very little, but does not like the food and so rarely goes to cafeteria to eat. This should not be happening! If it does not get fixed, or get more healthy for these folks who deserve to be treated to decent food, I will complain in a more professional way.

Because of poor management -- nobody knows what anyone else on staff is doing, there is very little communication to me and things that need to be fixed go undone for weeks. I would say the nursing care is excellent but it's not well run. I chose it because they have a lot of activities that the residents seem to enjoy.

I gave it a 2?? not one because the food is pretty good. Please look for other facilities. When you are taken on a tour, they will point out all the things that in hindsight are not important at all. What is important are the people who are caring for your loved one. The staff and administration turned over frequently. so, there’s no commitment. MEMORY CARE residence are placed in front of a television and that is what they consider engagement. Do they ever sit and visit with Your loved one-no. Do they get to know them? No -how often do they take them outside? hardly ever. What about those gardens that they were going to involve residents in maintaining? Nope. Caregivers dress them, give meds and feed them. That’s what you get. Otherwise your loved one will just sit or wander. Bathroom not kept clean. Tired of feeling that if I am not there, our loved one is not taken care of. Looking elsewhere now!

She had a health situation that staff did not notice was occurring. When the paramedics were called in the middle of the night, the staff couldn't tell them what meds she had or when. They didn't even tell them she was a memory care patient. It was shocking how little they could tell paramedics or notice her fluid retention.

Once you are a resident, prepare for increases in monthly cost and decreases in quality of food, care and cleanliness. My mother’s monthly fees have increased about 30% in the last 14 months while quality fell.

Most of the staff was very friendly. Unfortunately we had a very bad experience regarding administering of drugs to my mom by the med tech. Should have been administered as needed but med tech (not a nurse--no RN on site) who gave my mom morphine every hour for 8 hrs. Mom's respiration dropped to 6 breaths/min. There was no accountability or admittance to this error. I would NOT recommend The Gardens as a place for anyone's loved one

They could not keep staff. The apts did not get cleaned, the food was horrible after management changed. The staff was rude at times. I can't really speak to the activities as my mother in law quit going. If it had been up to me, I would have moved my mother in law before 6 months had passed. Also residents were moving out in droves

CONS: There were many red flags from the start. First, I was listed as guarantor, which I’d told the marketing director ([name removed]) upfront I did not consent to. She tried to convince me to sign by falsely claiming that being a “guarantor” didn’t mean committing my own funds. It was very predatory, in my opinion; I had to be very assertive before they changed it. The executive director ([name removed]) said to me, “Most people don’t read the contract.” That assumption seems to drive their financial strategy, based on my experience. One of the charges on the bill was nearly double what [name removed] quoted (approx. $[name removed]/mo). I was never informed of the increase, contrary to their own policies in the contract. [name removed] wouldn’t even tell me exactly what the extra charges were for other than it was related to “behaviors.” After about 5 weeks and a lot of stressful back-and-forth, I finally got the refund. PROS: My dad received great care from the daytime staff in the memory care unit.

The workers are nice, but the place seems disorganized, complaints are listened to, but nothing changes, lot's of staff turnover. Mom is not very clean. She always has crust around her eyes, behind and in her ears, and on her scalp. Her feet always have dry dead skin, especially between her toes. Her teeth are seldom brushed. Her nails are always filthy, as she eats primarily with her hands. I wonder about the areas I can't see. I bring wipes and eyelid cleaners, tooth and hairbrush, and lotion so I can care for her when I visit. The floors and bathrooms are not clean. Laundry is misplaced. VERY expensive care for what you get.

I toured with The Farrington at Tanglewood and was not at all impressed. I think the guy who showed us around was not the person who was supposed to be doing the tour, it just felt like it was pushed off on him. The facility was also of the beaten path - so there were a couple of things going against them

The food was awful. Dad's biggest complaint. For us they did not fix things quickly he waited 7 days for hot water in His room and made several calls to maintenance with no result. I had to come down to complain in person and demand it be fixed - no sense of urgency. They completely messed up his medication and did not refill prescriptions correctly.

Everything they told us seemed wonderful, and then we got there and it wasn't true. I would tell others who are looking for care to ask questions, meet the staff, ask about their staff history. Only two staff members are left from when we first arrived. Magnolia Place is on their third Executive Director now. The agency staff they've brought in want to do as little as possible. I do think the Activities Director is awesome. But it's definitely not worth what we're paying.

My Mom and Dad have been living in this building for Two years. Long Story short. My family came down for the Holidays we had a long conversation about allowing are parents to age in place here. We are at the point of weighing are options. We understand in time things change and we did not realize that they have become very unhappy. Even if my parents say that most of their friends here feel the same way. We started questioning on how many employees that we enjoyed seeing and treated our parents like there mom and dad. Why they were no longer there. We were shocked and outraged that no one sent us an email or letter of this big turnover. Not a smiling face in this building. Everyone new seemed to not want to be there and Christmas with my parents was not the same. Apparently, no one thought we should know that this has been going on for a few months. I would not refer this independent living no more that's for sure.

When the community placed my loved one in the memory care area it was very small and very enclosed and inclusive. The residents in the area weren't able to eat with the other residents. They need more nursing and aides to add to the staff to attend to the residents. The staff wouldn't take the time to answer the door and when they did it would be 20 minutes to see my loved one. While waiting I could see the staff yelling at each other. The manger was great to work with.

South Hill offers independent living, assisted living and memory care. I would really caution people looking into this facility (even if it is for independent living or assisted) to look into the memory care unit as well even if your loved one does not need that care at this time. The rooms are extremely small, the hallways are narrow, and the common area is really cramped. When we went to look at memory care all of the residents were sitting hip to hip watching TV. The food is fantastic for independent and assisted living, but for memory care it is boxed up and driven over. I would not recommend South Hill Village for Memory care.

Maybe I am being too negative-but I am a retired senor vice president of a large, national care health organization. No one is a #1 GAC is excellent considering Covid & American Healthcare.

I wouldn't recommend you placing a loved one or anyone you care about here. The caregivers are good to work with. However, the key administration is not good to work with. The family would try to reach out to the administration and we wouldn't receive call backs, they left my loved one at the hospital and didn't get them until the day after they were discharged, in addition to other issues with the key administration.

I think there some things that could be better, but time will tell under new management.

A real assessment of need versus what they can offer should be considered. It was over sold to us. It was expected to be more care and there just wasn't. The food wasn't great. They had their meals in styrofoam boxes delivered to his room and no meals in the dining room at all. There was never any activities for my loved one. He never left his room.

The staff was nice, didn't care for the community.