Park Senior Villas

After we got her into her place, we found that there isn't a lot of communication between the staff and the family. They are all very friendly, but I have to dig for information. They don't say here's how she is doing and here are some suggestions. It's an incredible place, it's immaculate, and the accommodations, are well above what I have seen.

Overall everything with Pathways Assisted Living and Memory Care has been really good. They do seem to be a bit understaffed at the present time as far as caregivers go.

Pathways Started off as a great place for Mom.vBut in the last 3 months the director turnover and Care giver turnover is becoming an Issue. It was stated when I moved mom in that there would be two caregivers per house 8am -7 pm one during over night. That has changed now that other homes on the property have opened. Appears only one per shift. I have had to wait 7-9 min for access into house when I arrive to vist more than once. Also staff are permitted to wear Vulgar id layards in plain site.

So far they've done a good job here. The facility itself is very well kept and clean, and the staff have been friendly and caring. The care is adequate, and they seem to have a good variety of activities going on.

[name removed] was person I originally dealt with in getting tour & getting started. She was absolutely awful in getting back to me when I had questions. Actually she pretty much just blew off all my questions & didn't reply at all. No surprise she is no longer there. I almost didn't go to PSV strictly because of her but I loved the layout & center yard. Other employees were great & I had no issue with them. My mom passed [date removed] & we got all her stuff out of [date removed]. We are still waiting for the refund. Have left 2 messages for [name removed]with no response to date. When I went to pick up her stuff, her room was a mess & stunk. It needed a cleaning & there were couple adult diapers laying around. Some of her clothes & her 2nd pair of shoes were missing as well.

Things started out terribly here for my dad. They just don't have enough staff to properly care for the residents. When I moved dad in, he was mobile and able to take care of his own basic care and hygiene needs himself. Within 2 months, he had declined significantly. He'd become bed ridden/wheelchair bound and was dehydrated, which led to health issues. I'm scared to think about what could have happened if I had not been there and been his advocate. It's a very small community and I, along with a couple of other families, really had to push and fight to get changes to start happening. But finally, they are. Dad is doing much better now. The food has improved. I will say, the house staff is very good. However, I would not recommend them to others. If I would have been able to move dad, I would have. I'm just glad things are starting to get better. It's so important to stay active in your loved one's care to make change and make sure things are happening the way you think they are and should be.

unless location is an issue, i would advise others to look elsewhere. during the first three months, they had an activities director who made sure my loved one was involved in activities, as well as the other residents. she left around Christmas time and it seems that they have not made an effort to find a replacement or create activities themselves. im unsure if her absence or the lack of activities are due to Covid. regarding the care services, i'm unsure if the room is being cleaned on a once a week basis as it should be. they should also make it mandatory to assist the residents with showering more than once a week to maintain hygiene - especially those with a more advanced level of care. i did like some of the staff because they were always very friendly and attentive to my loved ones needs. part of the issue with management is that they were very laxed with Covid mandates and protocols. they did not enforce wearing masks amongst the staff and visitors; and i did find that a little careless.

The concept is nice, more like a group of group homes than a large facility. The common areas are comfortable and the residents seemed happy. I spoke with a man who was visiting his father along with his son and the man said his parents both liked it there (his mom has recently passed). I spoke at length to two of the caregivers and they expressed satisfaction at working there. The downside is that the rooms look like hospital rooms. However, the level of care seems high.

Thought the place was a lovely environment, however I felt like that we were promised things in the beginning that no one followed through with on their part. Also we were told visitors were okay , however that is not the issue. I don't think they can handle family visiting residents they seem to only be able to handle residents that perhaps have dementia or no family visiting.

My parents are not very happy here in the independent living. There are only 14 apts here so the interaction as well as the activities that are offered are based on joining the assisted living section. Their apt is nice and they have furnished it was their own furniture so they are comfortable there but the food and going to the dining area have not been the best. Since my parents are still very active this has not been the best fit for them.

It's a beautiful facility, but very short staff for the type of patients in there. There are a few caregivers that are excellent when they are there. The director there does not make herself available for the staff shortage which in my opinion is poor. She should be participating where needed as many of the patients are either wheelchair or bedridden.

What a great concept. Park senior villas goodyear has a great concept. Follow through with care needs is another matter. After multiple conversations with staff and after witnessing State ombudsman out on several occasions during may and june family members learned manager wasnt licensed and facility was in danger of license loss after not having license for nearly a year. State of AZ has some atoning to do. Some of the direct care workers are the sweetest, attentive people but are limited in scope. Medication management- is questionable- acting /manager and her family members (nurse and office staff) are in the money game. Breech of trust are regular occurrence, cleanliness and hands on assist is minimal. Chemical restraint is probable to make up for lack of manning. Isolation is probable for same reason. Facility manager will push for outside agencies / medicare funds to offset resident needs through “preferred partners”. Redflag.

These apartments were absolutely huge. And they had full kitchen. The only thing that concerned me is if my loved one needed to move to assisted living, it would be a move to a room instead of to another apartment. Also, if she were to chose to have any meals with the other residents, it was pretty limited.

I moved my father in to the Villas about a year ago. There has been continual difficulty with the level of care and constant staff turn over. There have been and are good staff but most don't stay. It is like starting from scratch with each change. I thought the concept of a smaller house rather than a large facility would be good for my dad but the only advantage so far has been that he doesn't get lost like he did in a larger building. The meals that I've seen are mostly bland and don't look appealing to me. My father doesn't complain but seeing the meals makes me sad. My father really enjoyed food and it is one of the few things that he can still enjoy. Overall I'm disappointed and overwhelmed trying to navigate managing his care. We've had private caregivers since day one at the Villas (in addition to almost daily visits by me in the beginning). I don't know what I'd do without them as they are the ones who prompt the staff (often) to make sure that his personal need are taken care of (teeth brushed, hearing aids in, CPAP is used and clean) and that he goes outside and does something every day. The staff in the house are kind to my dad and there are a few that have been amazing ([name removed]) who go above and beyond for him. I am very grateful for her and [name removed] and [name removed] (activities) as they have been consistent and very good to my dad. My experience this last year is that there is poor communication between staff at the Villas and poor communication with me as a family member. There is little to no accountability or follow through. I wish I had known it would be like this. I would not have moved my father to the Villas. I did not expect things to be perfect but I had thought it would get better not worse. I would be happy with adequate. Think twice before choosing the Villas at Houghton. It seems like the company president reads the reviews posted on this site. I can only hope that [name removed] can help me write a more positive follow-up review. I would love for him to reach out and help to make these last years of my dad's life better.

Location is good. Pricing at top of budget. Not considering this property because we need independent living that offers many opportunities for socialization. From a review it seems there is a very small number of people/activities in independent living.

I would not recommend The Villas at La Canada. The level of compassion that was shown to both my father and myself was quite disappointing. Employees blamed eachother for misscomunications and oversights with my father. This all could have been made right with better training of the staff...

This is based off of our experience almost two years ago. I am not sure if things have changed. My father went in to the Villas at Houghton in July, and by February he had died. When he went in, he was able to do all his activities of daily living. Within seven months, he was in diapers and could not get out of bed. he fell several times without staff noticing he was not given his antibiotics as prescribed. They washed his cell phone three times which I had to replace and he never had water or his eyeglasses. I put a camera in his room so I could've observe him. There were a few times when I had to call staff and let them know that he had fallen. They took the camera out of his room and I had to fight to have it replaced. They finally replaced the camera. I visited my father every day, but it still was not enough to guarantee quality care. The facility was short staffed. They were supposed to have two adults per house with 10 patients. Many of the times there were only one adult and sometimes that one adult had to rotate between houses because they were so short staffed.

141 citations from Arizona department of health for the company. Any of the Park Senior villas are missing fingerprint cards, and CPR certifications. Owner and upper management do not care about elderly. Only money.

Dispensed medication incorrectly and inconsistently, never cleaned room or bathroom with fecal matter on toilet and dirty sink basin for 5 days, lost clothes and towels after”laundering” , Meals were not what was on ‘menu”. Never changed bed linens in 24days….I had to do that and had to request shower for my relative because caregiver said it “wasn’t her day to shower”. Caregivers came into room and “ teased my relative” ( a memory care resident) about her not knowing their names and making up names for themselves, staff would bring in their young children and sit on sofa on their phones, when I finally removed relative I discovered open sore on leg with drainage. Staff never addressed or acknowledged this. Absolutely abhorrent “care”.

Our families experience was a disaster, our loved one had bruises on their body, they were never fed, and was severely dehydrated. Our loved one never received medication and when they did it was the wrong medication.