Paramount Senior Living

We liked pretty much everything about this except it seemed like when you got in the hallways, the hallways smelled, it didn't smell clean. The rooms were ncie, there wasn't any smell in them, the staff was friendly, the people that we talked to and we had an appointment to take her back there but didn't because of the smell.

Emeritus' strength lies with its people - wonderfully kind, friendly and helpful. That doesn't, however, excuse you from staying on top of things to make sure things happen as they should. While everyone has a smile, offers to help, is attentive and clearly cares, you do have to be involved by making sure you understand who is doing what, what is being done, how it's being done, whether it's being done in a timely manner, etc. I'm guessing this is true of every and any facility, but most of us enter these facilities without prior experience, so it's easy to make assumptions that the right hand always knows what the left hand is doing. Get to know the caregivers, be friendly and appreciative back, but ask questions and make sure you are involved in the process, and you'll have a good experience.

Preparing to bring the patient in went very good with all questions answered. However, there was a lack of support when bringing the patient in. The coordinator and maintenance were not there so many things we were told would be done when they got back several days later. No one showed up during the several hours moving the patient in and we were left to constantly go down stairs asking for help most of which we stumbled across hours later. There should be some procedures for welcoming the patient into the facility instead of leaving it exclusively up to the family. As an example, no one helped setting up the TV and we had to find the person to get the medicine arranged. Basically we were given the key and that's all. The facility itself was cleaned and the people there attentive to the patients.

Staff was friendly and nice. Housekeeping and laundry service could have been much better. Door to the room left opened, so items of clothing are still missing.

My dad's first day there was great, absolutely wonderful. His second stay there was anything but! It was as if the staff did not talk to each other. I received a call every day for two weeks twice a day asking me the same questions. They lost his medication. They ordered new medication and charge his insurance company. I was not happy with his second stay. and since then, I have received a bill from some company that they use to order new medication for my father. I reached out to the director [name removed], I faxed her the invoice, she said that it would be taken care of, but it was not. And just to clarify, he was only there for short term stay 30 days, where we supply his medication for 30 days. There was no reason for anyone in that facility to order any medication for my father. He was not a long-term resident and he came with ample medication.

1. The patient hear from the nurses was very good. 2. There was a lot of turnover in leadership roles. No one seems to know what the process was or the policies and procedures.

Change in administration and staffing in the 2nd half of my father's time there was very negative. The nurses and staff in the PACU were excellent, attentive and compassionate. When my dad moved to the Assisted Living area of the 3rd floor, the staff was changing, attitudes and morale were poor, and his care was mediocre except for one or two people. The people who worked in recreation had dull personalities and projected disinterest in the residents. It became clear to me that there was a tremendous lack of leadership from the top down.

A little more flexibility in the food options. My parents often complain about the food and that there are no alternatives. If they miss a meal time for whatever reason, they have no other options or snacks. There seems to be a fair number of on-site activities, but trips away are few and far between. I had to hire a 3rd party to take them to medical appointments, shopping and the occasional restaurant trip. Lastly, a little flexibility in the payment dates would have prevented me from having to take a bridge loan to cover their expenses when social security checks didn't hit by the first of the month. The mini fridge is not friendly for the elderly. My dad took a fall trying to access the fridge and the facility had no way to raise it, so,I had to buy a special stand. That's ridiculous given the clientele. Oh, also the TV service is ridiculous. It's analog satellite TV, so any newer TV can't even tune into it. If you have an older TV, you can get signal. But it's low quality and fuzzy. We had to resort to streaming, which has been a difficult transition for my parents who,we're used to cable.

[name removed] PT/OT on campus is excellent! Front desk personnel are great - esp the Mon- Fri 9-5 one. The way they have aides switch floor no not much consistency was very hard in my Mom. If she was in a mood, very few people would come back and check in her later - VERY UNPROFESSIONAL and scary for our family. Some aides were great. But those often don't last here- which speaks to a larger systemic issue. There's a lot of potentially good things and a lot of good people here, but it sure could use some improvement!! Oh also nursing staff sometimes ignored or weren't very helpful to my mom because she had a different doctor than the on-site doctor. Nonetheless, if she had a UTI, which she has a few times, and we pay good money to be here. It seems as if they would have given her more attention, especially on the weekend! The weekend here is like a desert!

In trying to stay positive my husband was hard to take care of. From losing a leg on top of having beginnings of dementia. Most of the nurses were excellent but a few not so much. I was there every day except for a few when weather kept me home. I had to have a friend come in to shave him and brush his teeth. He wouldn't let me and the staff didn't offer. The food was not very appetizing. They said the menu was set from out of state. You would think the people would try to fix what they liked. The residents would get excited if they knew they were having comfort food for dinner. I certainly didn't see the workers eating there. They refused my husband to come back after he lost his other leg. They said they didn't have the capabilities to take care of him. I understand that they didn't but maybe should have refused us in the beginning. It took over 2 months to receive a refund. They were debating to give none. I moved his things out immediately after I was told we couldn't return. It is a lovely facility and doesn't make you feel, smell or look like a nursing facility. It is completely private pay so it makes you wonder . My mother was there when it was privately owned and the owners were on site . Much nicer than when the corporation that owns it now. My husband was only there a few months. My mother over two years. I'm sorry if I seem negative but my husband ended up out of state an hour away in a not so very nice place. They even allowed smoking in a designated area. He passed in May of 2023. Thank God for Hospice.

Based on the experience we have had there is definitely room for improvement as they are understaffed!!

The CNA's provided really good care. The administration and marketing over promised and under delivered without apology. Communication with admin was ok, not great. There were 3 meals a day. Everyone ate the same thing and could request limited substitutions like a sandwich or soup. Meals were ok but not great.

Our family had an in person tour and it was alright, we wanted to take pictures of the community for reference and we were not allowed to so we just did no get the best feeling.

I toured Paramount Senior Living and I didn't want my brother to go there. When looking for a community I had three criteria's; 1. ability to accommodate my brothers level of care, 2. great food because he's picky and needs to gain weight, and 3. a good location. Paramount reminded me of transitional living with institutional food. It was a large assisted living facility and he would've been the highest care level they provided at the time. I wasn't impressed with the community. It was an hour away, and the price was almost double what he's paying at [community name removed]. A big factor for us was the price and food selection. The fact that it was an hour away didn't help, but the food and price crossed it off the list.

Our family had an in person tour and it was an okay tour experience - their activities were done in one big area and we would of like it more if it was it segmented areas.

The nurses are wonderful. They answer all my questions. But they're very short staffed with the aides. Some of the aides are good, some are not, and they go through a lot of them. With the food, I would like to see them give the residents more options, and it doesn't look very good. If my loved one is not feeling well and can't go down to the dining room, they bring her food an hour or two after everyone eats in the dining room, and it's cold. They do have a a fair bit of activities - things like Bingo, movie nights, parties, games every day, and the women get their nails done.

I was extremely disappointed during the tour, and was offered two different rates for the room. This is an older community.

The location is great for this community and the staff are very good with the residents. The food is not good and they do not always keep the residents rooms clean. I feel that housekeeping could do more. My experience has only been during covid and they are also experiencing staffing shortages.

We have been here 6 months and it has been a very challenging time. The staff turnover is constant, the food is awful (according to mom), much of the staff doesn't seem to care, mom's room is missing things & we've met with everyone and nothing changes. The idea of moving again is to much for mom but we find her depressed and sleeping most of the time.

This facility was ok a bit worn due to age. The physical therapy room was just that a regular room with some equipment. The biggest surprise was the $3,000 deposit where other better places were $500.