Pacifica Senior Living

We used this community for respite. I just feel that they’ve got too much work, but I have to call so many times to arrange - to make sure that things are okay. They never call me back. I had my loved one there and they didn’t really know what she did at night. They didn’t give me all of her shampoo and stuff – it was just lacking in peace of mind.

It's the best place we found for the price. They are not always so quick to respond to needs or concerns. We haven't gotten too many complaints, just between the communication with the staff, they don't seem to know all that is going on. If they would call me with an incident and I asked question they weren't able to answer all my questions. She seems to be in better spirits now.

I want families to know that they need to be very visible, be in there several times a week. Parking is fine. The food is okay. My loved one was in the memory care unit. They should have one person who was in there and responsible with the unit. Because they don’t there is a lot miscommunication.

Nice place. Residents were very friendly and happy! Wonderful independent and assisted living facilities. Memory was a little lacking. I understand that it needs to be a locked area, but it was small and felt closed in. My dad is still much more cognizant than the people here seemed to be. Five stars for independent and assisted living, two stars for memory care.

Due to recent events, I have to rate them a three. I’m very unhappy with them. The staffing level is not what they reported it to be. The laundry comes back with other people’s clothing in with my loved one’s. The parking situation is okay.

I haven’t been here very long so it’s really hard to rate, but it could be better.

Brand new. 93 Independent units. 109 Assisted. 45 Memory care. I saw Marbella Model and Calivera Studio Model. Have to walk outside to get to dining area in the Club House. No nursing stations. People wear pendents to push for help. Response team is supposed to be immediately. If want infor then have to go to receptionist at the desk in the clubhouse. Dining and units felt similar to being on a cruise. Had a pool. I just didn't care for it for some reason. Kinda of impersonal and uppity.

It was a bigger place with over two hundred people. They spoke my loved one’s language. It wasn’t a bad place. She was active. There could have been more activities. The community was more ethnic which was comfortable for us.

The communication could be a little better. They don't send anyone to accompany the residents if they go to the hospital. I looked at a lot of places and most of them were terrible, but I liked the way this was laid out. They have separate cottages so you don't have so many people in one place, some of the places looked like army barracks. I also liked the feeling I got from the staff here, they are the kind of people I would trust with my life.

It’s beautiful community. It’s very close to my house which might be a really good selling point. The residents all seemed very happy. My dad loves the community he’s in, but I might feel safer with him being in this community rather than the one he’s currently in.

It felt like a hotel resort, big and bustling, when we first went in. The apartments are beautiful and huge! Great if you are active, social and want lots of people around.

Much older facility but very nice. Much more affordable. Large rooms. One bedrooms are actually two studios put together as found in a hotel: (two bathrooms, two closets, two doors, two kitchenettes, etc.) Distance is the main obstacle for me.

The monthly fee seem quite high, the living space quite small. The meal menu seemed to lack choice for dinner. The place was clean and pleasant. Annual increase to the monthly fee is pretty steep.

My brother-in-law has lived at Atria Daly City for just a bit over a week, so he is still in transition. It has been difficult for him in several ways, some of which have nothing to do with the facility. In once incidence however, it seems a staff member was not very friendly, requesting that he leave a space that was designated for a game, because he was visiting with a guest in that space. He also has been told he cannot sit in certain places in the dining room by residents, as they appear very territorial. It seems a friendlier, more inclusive environment might be more welcoming for new residents.

So far, this place is fine. The only main problem we're having with them is that they don't return phone calls to family. They use the excuse that their phone systems don't work, but that cannot possibly be true for every time we call. The communication was fine before my loved one moved in, and now, we can't get any calls returned.

Overall, they are clean and the staff are all friendly, but our family definitely has some concerns. It seems that some of the services we were promised and are paying for are not actually happening. If our loved one presses the call-button, it can take up to 45 minutes for someone to come and help, and that's if they come at all. Our loved one can't go and participate or watch any of the activities because the staff doesn't come to help him. Definitely room for improvement.

We toured this facility. It has a pleasant atmosphere. The units were small but adequate. Residents were out and about. There seemed to be a good variety of activities. Staff was friendly.

We thought this would be the perfect spot. We liked that Independent Living was available and then our loved one could move into Assisted Living when needed. Did not like the $1,000 - $5,000 community fee.

This place was to far. The people were very nice, but the common area in the memory unit was very run down. They said they are in the prosesss of renevating.

I didn't get to go inside because the marketing director didn't return my calls. I saw the outside of the building and it looked nice, it was a little choppy, as far as getting from the apartment to the dining and activity areas. If it was rainy weather it was tricky for resident to get to the dining room, or at least under an overhang so that was kind of a compromise. They were average but better than a lot of the others in price. It was ok. They didn't have a 2 bed available at the time that we needed it, and I had a hard time getting the marketing director to call me back, so I didn't pursue them.