Pacifica Senior Living

Ok rooms are small, a lot of walking outside to get to dining room

As lovely and inviting as it is, it's showed me that it's possible to be too large and too segregated between communities.

The staff is great! After 6:00 pm is a bit of a problem. You are left standing outside waiting for someone to let you in. If you don't have a cell phone, it's really a problem. The place could use updating and the carpets cleaned. Would be awesome otherwise.

Location looked dated. Visited in early June 2018 and the third floor was uncomfortably warm. Very few large units.

Not a good fit. Too spread out. Out of our way. Aging facilities need refreshing.

The food served should be improved and the dining area needs more warmth in its decor

positive experience

My mother currently resides at Wyndham Lakes in memory care. The Director of memory care, [name removed], was a wonderful asset to Wyndham Lakes. She organized activities (many of which I was present and had fun participating), and many of the activities were held outdoors. The residents were always busy. Now I understand she is no longer there. Since she left on [date removed], it appears no one is in charge of memory care! When I visited on [date removed], no one was there to let me in. When a staff member finally walked by, I asked her to let me in. Once I gained access, I couldn't locate any staff. I'm appalled at the fact that some of your most high maintenance residents were left in a locked unit unattended. What if there was an emergency? The night staff ([removed]) in memory care are also in need further education or maybe a supervisor! This week when I visited I found my mothers sheets on her roommates bed! I also found Her roommates clothes in my mothers bureau, and in my mom's dirty clothes basket. I'm perplexed as my mothers name is on her belongings. It's not that difficult to distinguish her things. Many of her things have disappeared as well. Towels, washcloths, body wash, etc. I would think for a facility that that specializes in senior care, with a special unit for memory care, would be a little more diligent in caring for those with special needs. Thank goodness for [name removed] on [removed]. She's a wonderful person. Every facility that deals with seniors who are unable to care for themselves needs employees with her patience, dedication, and caring attitude.

Independent living with ala cart services Small, homey, one level, outdoor gathering spaces, screened porches, positive interaction between staff and residents

It was only my sister and I touring Woodbridge, Sun City. Pros: One bedroom apartment was the largest and best I've seen. It had ample storage and closet area and lots of natural light. Base price is so, so. Medication management runs approx. $350-400/mo., move in is on the high side but $500 lower than Brookdale. Cons: Beautiful entrance that seems like a large hotel. The common areas are dark. The hallways and elevator areas are confusing. The building is big. There's 100 residents (mixture of independent and assisted together) but we saw very few residents (Either they really like there bright, large apartments or because it was 2pm in the afternoon.) My sister did not like the fact that living and dining was independent and assisted mixed. She felt that might cause issues with keeping individual care organized and thorough. Bottom line: Loved the apartment, disliked the rest of the building.

I was not impressed at my reception here. There were two ladies in the lobby, which was completely devoid of residents, and I believed that they were there to tour as well. I went to the front desk and saw a lady just as she left the room. Then I waited as I heard the other ladies being greeted and they all moved off together. I waited at the window for some time until a lady showed up. She was brusque with me. I told her that I had an appt for a tour and she huffed that [name removed] was on a tour, which I had already figured out. Then she grilled me on who made the appt and did I confirm it. Well I told her that [name removed] had arranged the appt and no I didn't confirm it. I didn't know that I had to. She reached back and got [name removed]'s business card and told me to call her and make an appt to tour. She had a condescending attitude and left me with a feeling that I had done something wrong. I don't want to have my mom live in a place with so much obvious impatience. We won't be back.

Nice and clean, seemed very modern. The staff was friendly enough, and and few residents we talked to seemed very happy. Like the location and the amenities at the center. Mom didn't "feel" good about it, something she didn't like but couldn't put a finger on it. The Memory Care center seemed very subdued, folks just staring and slumping in their chairs - the hostess we had talked how they "let them join" the others sometimes, seemed like they were not as important. Just a feeling. The administrator wanted to meet us after we had our tour and talked, but after waiting 10 minutes or so, we said our goodbyes. We had already had all of our questions answered.

We really like Atria. However my experience with the administration side has been less than desirable. First of all, they went back on their initial written contract within 3 days of it. I did get them to come to a compromise. Then another complete failure (from my point of view, on their part) to communicate the new agreement. Forcing me into another compromise with them. All of which was an unnecessary waste of everybody's time. And an aggravation I could easily have done without.

(pets, kitchen, beach, social events, library, free WiFi, free parking, salon, raised gardening beds, anytime dining). Indep living but assisted living focus. Talked with [Name removed], will call in one week. Brochure on line with pictures.

Older facility with dated furnishings. Some rooms had nice porch. Dining area seemed dark but may seem “at home” for some senior residents. Long hallways. Some studios not equipped with shower.

Facility all on ground level with multiple buildings for various levels of care. Has covered walkways to go from unit to central building for meals, mail etc. Older maintained buildings.Staff friendly, lunch meal smelled good and dining room organized.

The people were friendly, but if did not feel like home. Plus the facility was really dreary.

I don't have any serious complaints, nor do I have any raving accolades. Therefore I have averaged my rating as a 5 star for service staff and a 0-1 star for management. I have found that the service staff, those who actually interact with the residents (i.e. dining room servers, maintenance, housekeeping, health aids, etc.), are much better at their job than those who are managing the facility (i.e., administrative staff, sales staff, etc.). 1. As a family member visiting my loved one, I only get greeted by the service staff; management walks past and doesn't acknowledge me. I'm the one who writes the check; at least look me in the eye and pretend you know who I am since I'm the one you met with numerous times to sell me on your facility. 2. Do they send out questionnaires or verbally query residents and/or loved ones to find out what the residents want to keep or change in the facility that they pay a goodly amount of rent for? I haven't seen anything. 3. Facility needs to find out foods that the residents would like to see rotated out or added. My loved one says all the food tastes the same. 4. Rents are raised on a regular basis. During my loved one's residency, several people have moved out because they cannot afford the rent. My loved one is soon to be relegated to sleeping under a bridge because he/she won't be able to afford it. (He/she will not actually sleep under a bridge; just trying to make a point.) I know it's a business but doesn't the exorbitant "Community Fee" help offset some of the rate hikes, especially when the residency door is revolving. That's my 2 cents; take it for what it's worth.

clean expensive good people raised rate after only 6 months

Facility condition is good, food is good. Staffing appears to be under trained, and supervised. Appears to be understaffed, with significant turnover. Management is unresponsive. Have sent emails which were not responded to.