Pacifica Senior Living

There are some very caring and compassionate staff that work here. The other residents are very inclusive and friendly as well. The PT staff comes to her and they were all very experienced and helpful. There is a physicians assistant who sees my mother and she is qualified and professional. My loved one has a beautiful and spacious room, it feels like a little apartment which is a big plus. They have just hired a new activities director and I have seen some improvement just within the time she has been there. The calendar shows some great activities as well. The only downfall has been the fact that administrative staff have not been responsive to us when we have asked questions, no one ever gets back to us. They are having a dinner to introduce the administrative staff which I think is a great idea, hopefully we will get response to some questions we have had there.

We have not had a meal there ourselves but have not heard of any complaints from our loved one so we have to assume the meals and their service is really good. We do wish there was some better communication going on with the families and keeping us updated with things that are going on around the community during the week.

This was a nice community. It felt a little too small and didn't have the grounds we wanted for our loved one.

Our family had an in person tour and the tour experience was just okay, they were under construction at the time so we just knew it was not going to be the best fit for our loved at that moment.

I would tell others to really really check out their consistency with administration of medications and their pharmacy (which is very sub standard in our opinion). That has been the biggest complaint for us during the experience here.

The staff is very personable, friendly and respectful. However they are a bit short staffed and don't tend to him as often as they should. Our uncle evacuated his home due to wildfires and needed a place right away and this facility offered him a furnished apartment at no extra cost. Our uncle is a retired professor of languages and has enjoyed the company of some of the other residents who share similar experience and interests. Activities are minimal and are not effectively communicated in time. They post activities on the board and on a flyer but our uncle is losing his eyesight and cannot read well. It would be helpful for staff to notify him of next day activities when they take him to his meals and ask if he wants to sign up. It would be helpful to have a better program to welcome and introduce new residents.

The aids at the community are absolutely wonderful to work with, the three front desk works are excellent and just have been great. Our loved one really enjoys her apartment. We had looked into this community pre-covid and our loved one had moved in after covid. Since then they have changed management and from the administrative side of things it is just a mess - things are disorganized and communication needs improvement. They have good meal selection but in general our loved one just does not think the food taste very good

They are having some staffing issues, so they are cycling through a lot of people. They are having issues with the food, the cleaning service and the activities. The new person who took over the cooking is better and is trying alternative recipes with more vegetables and fresher foods, especially at dinner. I am seeing an improvement there. They also have a new activities director who is working in improving those. A big thing I noticed was that staff were coming in at odd hours while she was sleeping and she is independent living. She brought it up in a meeting and they seemed to listen to her suggestion. I would recommend them, they are trying to make things better and we are hoping to see more improvements.

I wouldn't recommend the community to others. I found the furniture was filthy. The management told me that corporate would be delivering new furniture and this never came be. There was a time I found my loved one on the floor after they had fallen. The staff didn't try to assist my loved one up after a fall. The community didn't tell the family about their procedures when this happened. I found it strange that the community doesn't help the residents up. My loved one's room had a horrible smell when I would visit. The furniture that my loved one had in their room took almost a month later for the smell to dissipate after bringing it back home. There weren't a lot of activities available for the residents to participate in. The community told us that the stained carpet would be replaced and this never happened.

Manager should never give out information regarding person at stay. Only one is the person on the contract. Overall the studio was nice and clean, employees were good service. It was just the manager.

The staff members are very very good, especially the girl [name removed] who helped us out with the admissions- she has been great to work with and we can reach out to her for anything if we have any questions or concerns. Also our loved ones caregivers are good. The meals however really need improvement, our loved one pays for three meals a day and she maybe goes down for one meal. It is a nice community but the quality of the meals need to be better.

When we toured with Sun City, we noticed the residents were kind of left to themselves. I made sure to tour places during their activity time, and all we saw was the residents were all wheeled into a big room with TV's. There was also no staff members really watching them.

They did a very nice renovation. However, their elevator keeps breaking down (my mom[information removed] and uses a walker so that is concerning) and they seem to care not one whit about the dining experience of their residents. My mom is diabetic and they rarely provide alternative desserts for them (or if they do, they run out of them quickly because there ARE so many diabetics), And then they do not provide anything for them but say instead that there is "always sugar-free Jell-O." I understand that for the money this place is very reasonable and that was why we chose it, but the food choices are very very disappointing and frequently not even low salt or attentive towards the needs of most of the residents. This is my biggest concern. -- after the elevator of course. Apparently there's a tremendous turnover within management and staff, and that is not so good for morale either among the residents.

We have had some struggles but it is starting to improve. They are losing their director of nursing though and she is the one who was making changes happen. I would tell others to constantly check on your loved one initially to make the staffing understand how to take care of their needs. Everyone is different and responds to care in different ways and they do not always see that. It does seem that they have a lot of turnover so I have to tell the new staff what to do.

On the surface, it looks clean, which is one of the things that attracted us to them. But once you spend time there, you start noticing things that are not clean. However, even so, it was much cleaner compared to other facilities we toured. Some of the staff are super friendly and helpful, and others don't give you the time of day. The biggest problems we experienced were with maintenance and the medical team. Because the residents can push their own alert buttons, the staff don't respond to them quickly or take them as a serious matter. One night when I was there visiting my family member, another resident told me she was having a stroke, so I sat there with her while we pushed her call button. Eventually the staff would come by and tell her "Oh, you're okay" and then leave. I sat with her for several hours before someone took her back to her rom to take care of her. While my family member was there, he had fallen. They didn't properly document it or let us know that it happened. When we asked about it, they told us he fell asleep on the floor and decided to stay there, which did not match up with what hospice had reported to us. Maintenance requests took quite a lot of effort to be taken care of. We had a problem with theft perpetrated by a maintenance staff member that has since been resolved but was difficult to deal with in an already difficult time. Often our phone calls weren't returned. The food I tried was okay, but the other residents, including my family member, hated it. There was some staff turnover, and the director left while we were there, so we were tossed around to a lot of different people. The lead nurse is probably one of the most helpful people there. Also [name removed] at the front desk is great. She has been there even before ownership changed to Pacifica. She's definitely the face of the place. The residents feel she's one of the only ones who cares about them. She genuinely takes a true interest in every person who's there. Without her, they would feel like the don't have a voice. We appreciated her extra set of eyes for our family member. If we needed something, or if I needed to know how he was truly doing, I could get an honest answer. The other staff would just say "Oh, he's fine" when I knew that wasn't the case. In general, I was disappointed in the reaction time of the medical staff, especially if it was an emergency. I would not recommend them, especially for residents who need more care. The independent portion seemed perfectly fine. They have a lot of activates to choose from. But if your person needs extra care, it's not a place I would recommend.

Our loved one really likes the director [name removed] and most of the staff that she has been in contact with. However they could work to improve their communication with the residents especially when it comes to the updates with covid. They could also work on their billing we have had some confusion and inconsistencies.

The place is ok clean. I LOVE the idea that they can go in and outside as they please. I don't like that care is so so, but most places are lacking staff right now. The price is good, but there is no stimulation or activities going on.

Our experience in Memory Care was much better than the Assisted Living side. The Memory Care unit staff were more attentive, took care of medications, and bandages for my loved one. The staff were loving and pleasant with my loved one. The hospice nurses were wonderful as well. The Assisted Living side of the community I was not pleased with our experience overall. The front desk staff members were nice to work with on the assisted living side of the building, as well.

This was an older building and seemed more fitting for an older individual who was short on money. The community was close to a busy freeway.