Pacifica Senior Living

Our family had an in person tour and from the outside of the building it was just very dark, dingy and not very clean so that was a turn off right away. The pricing however was good and the rooms were super nice and we did see a lot of activity going on. We just were overall not impressed with the facility.

Activities (miscellaneous) very good, very colorful, positive for mental and physical being. They do keep trying to improve where needed and cost effective for company and residents.

Staff: excellent. Room service and quality of room: excellent. Responsive to problems: fair to poor (examples - waffle maker breakdown: no waffles past 6 months to a year. Toaster breakdown, stovetop for weeks at a time. Movie projector failure: no movies or church service for 2 months.) Lunch and dinner very good recently.

The community is going through construction right now, so cleanliness has been a bit tough. The Atrium at Carmichael does have a comfortable family-feel. The dining could use some improvement, the food itself is not very good. My loved ones apartment is decent for a 1 bedroom, it has a small full kitchen and it's very comfortable. The community offers transportation to appointments and stores, but you do have to reserve that service in advance. They also allow pets.

We found the staff to be really friendly, the whole move in process was all nice and easy. The business staff and their website for us trying to pay bills is not very good at all. Other than that the facility itself is really nice and our loved one enjoys it here. They are in the middle of changing ownership, so there is a transition period going on at the moment.

They are in the middle of totally redoing the facility so there is piles of stuff everywhere, insects are coming inside, and it is just not very clean. I liked the sales gal that I worked with, but I think she was looking more to rent the place rather than make sure it was a good fit for me. There is very little parking and most spots are reserved. They do have a lift here, but it has never worked. I do not eat the food here anymore. They have a regular menu and an alternate menu and the meals are not the most nutritious. They do have a great pastry chef though. There has been a lot of change since I moved in. I think it is a good fit for some other people, but I have not been very happy with my experience so far.

The PA has been wonderful, we have been really pleased with our loved ones care so far. She seems to be really enjoying all the in house activities like bingo and trivia. She has not taken advantage of the outings just yet. She is really enjoying the meals, they recently had a directors dinner which was nice. There are different culinary options. However the could work to improve their communication, sometimes things just lost in translation and its unorganized.

This community is currently going through renovations. One of my loved ones biggest complaints is about the food. I would say to check this community out for you or your loved one. The staff are doing a decent job despite all of the changes that they are currently going through.

We do hear a lot of complaints when it comes to the meals. They could also give the residents more things to do throughout the day there is a lot of boredom going on.

overall, things are fine - services for me are great. rooms are fine, but as always there is a lot of room for improvements - personnel, food and services,

Good community, not a convenient location for family to visit.

A month ago I would have had glorious things to say, but since that time things have changed drastically. I am very happy with my apartment and I love the grounds. The food is wonderful and the people who work in the dining area are great. They have been updating everything and it is going to be beautiful when it is finished. The director was very nice but he worked between this facility and another. Everything was ok but then the director wrote a letter that spread throughout the buildings. He claimed Pacifica (who took over the place) was not doing things right. It also said they were going to close the dining room and it was going to become a 55+ community. They are not giving us much information at all. We got a letter slipped under ours door stating they would no longer do wellness checks. There are people here who definitely need to be checked on. If they do discontinue the dining room, I think a lot of people would leave.

My loved one has been here for quite a while now. At the time when we were looking I loved the director and the atmosphere. The assisted living area of the community is very nice and clean. The staff were also super caring. My loved one is now in the memory care unit and I just had the opportunity to go visit there and it was night and day. It was not very clean at all and the room is not nearly as nice. The turnover rate since my loved one has been here has been incredibly high. I talked to the director about my concerns and when I went back they had made a lot of improvements.

The community seems to be under transition. There are some parts that are good about the community. I do recommend you stay on top of the situation of care for your loved one. There seems to be a high level of turnover of staff. This makes it hard to get consistent care for your loved one. The staff are accommodating to the needs; however, again the family needs to keep the follow through with the staff to make sure things get done for their loved one. The biggest inconsistency was from the medication distribution team while my loved one was here. The food would be late or sometimes never show up unless my loved one would ask for the meal. The meal would then arrive cold. The community did have activities for the residents to participate in if they would like.

This community was probably one of the top places at one time and this is what I heard but things have changed and now it is different. I did not get a lot of what I was promised so right now I would not recommend this community to a friend. Rooms are not getting cleaned and options for diabetics are minimal

It is a nicely decorated building. The food service should be able to offer residents more choices for luxury accommodations.

The community is friendly. The only problem that I have is they don't have one-on-one staff to take care of my loved one. My loved one has fallen several times and it would be nice for the staff to be able to watch my loved one closer. Due to the community not having the one-on-one care I am looking at other communities in the area.

It didn't feel very busy for my independent loved one. It didn't feel like a real community. It had a lot of hallways. The location has a very large homeless encampment near the building.

I did not like the this community and the environment. My loved one needed more attention felt more like a nursing home.

The lady we toured with had only been here about [date removed] but we found her sales pitch to be very aggressive. The facility is absolutely beautiful. The room sizes were much smaller. It is not in the safest neighborhood, but it is gated.