Pacifica Senior Living

When we toured with Sun City, we noticed the residents were kind of left to themselves. I made sure to tour places during their activity time, and all we saw was the residents were all wheeled into a big room with TV's. There was also no staff members really watching them.

They did a very nice renovation. However, their elevator keeps breaking down (my mom[information removed] and uses a walker so that is concerning) and they seem to care not one whit about the dining experience of their residents. My mom is diabetic and they rarely provide alternative desserts for them (or if they do, they run out of them quickly because there ARE so many diabetics), And then they do not provide anything for them but say instead that there is "always sugar-free Jell-O." I understand that for the money this place is very reasonable and that was why we chose it, but the food choices are very very disappointing and frequently not even low salt or attentive towards the needs of most of the residents. This is my biggest concern. -- after the elevator of course. Apparently there's a tremendous turnover within management and staff, and that is not so good for morale either among the residents.

We have had some struggles but it is starting to improve. They are losing their director of nursing though and she is the one who was making changes happen. I would tell others to constantly check on your loved one initially to make the staffing understand how to take care of their needs. Everyone is different and responds to care in different ways and they do not always see that. It does seem that they have a lot of turnover so I have to tell the new staff what to do.

On the surface, it looks clean, which is one of the things that attracted us to them. But once you spend time there, you start noticing things that are not clean. However, even so, it was much cleaner compared to other facilities we toured. Some of the staff are super friendly and helpful, and others don't give you the time of day. The biggest problems we experienced were with maintenance and the medical team. Because the residents can push their own alert buttons, the staff don't respond to them quickly or take them as a serious matter. One night when I was there visiting my family member, another resident told me she was having a stroke, so I sat there with her while we pushed her call button. Eventually the staff would come by and tell her "Oh, you're okay" and then leave. I sat with her for several hours before someone took her back to her rom to take care of her. While my family member was there, he had fallen. They didn't properly document it or let us know that it happened. When we asked about it, they told us he fell asleep on the floor and decided to stay there, which did not match up with what hospice had reported to us. Maintenance requests took quite a lot of effort to be taken care of. We had a problem with theft perpetrated by a maintenance staff member that has since been resolved but was difficult to deal with in an already difficult time. Often our phone calls weren't returned. The food I tried was okay, but the other residents, including my family member, hated it. There was some staff turnover, and the director left while we were there, so we were tossed around to a lot of different people. The lead nurse is probably one of the most helpful people there. Also [name removed] at the front desk is great. She has been there even before ownership changed to Pacifica. She's definitely the face of the place. The residents feel she's one of the only ones who cares about them. She genuinely takes a true interest in every person who's there. Without her, they would feel like the don't have a voice. We appreciated her extra set of eyes for our family member. If we needed something, or if I needed to know how he was truly doing, I could get an honest answer. The other staff would just say "Oh, he's fine" when I knew that wasn't the case. In general, I was disappointed in the reaction time of the medical staff, especially if it was an emergency. I would not recommend them, especially for residents who need more care. The independent portion seemed perfectly fine. They have a lot of activates to choose from. But if your person needs extra care, it's not a place I would recommend.

Our loved one really likes the director [name removed] and most of the staff that she has been in contact with. However they could work to improve their communication with the residents especially when it comes to the updates with covid. They could also work on their billing we have had some confusion and inconsistencies.

The place is ok clean. I LOVE the idea that they can go in and outside as they please. I don't like that care is so so, but most places are lacking staff right now. The price is good, but there is no stimulation or activities going on.

Our experience in Memory Care was much better than the Assisted Living side. The Memory Care unit staff were more attentive, took care of medications, and bandages for my loved one. The staff were loving and pleasant with my loved one. The hospice nurses were wonderful as well. The Assisted Living side of the community I was not pleased with our experience overall. The front desk staff members were nice to work with on the assisted living side of the building, as well.

This was an older building and seemed more fitting for an older individual who was short on money. The community was close to a busy freeway.

Our family had an in person tour and from the outside of the building it was just very dark, dingy and not very clean so that was a turn off right away. The pricing however was good and the rooms were super nice and we did see a lot of activity going on. We just were overall not impressed with the facility.

Activities (miscellaneous) very good, very colorful, positive for mental and physical being. They do keep trying to improve where needed and cost effective for company and residents.

Staff: excellent. Room service and quality of room: excellent. Responsive to problems: fair to poor (examples - waffle maker breakdown: no waffles past 6 months to a year. Toaster breakdown, stovetop for weeks at a time. Movie projector failure: no movies or church service for 2 months.) Lunch and dinner very good recently.

The community is going through construction right now, so cleanliness has been a bit tough. The Atrium at Carmichael does have a comfortable family-feel. The dining could use some improvement, the food itself is not very good. My loved ones apartment is decent for a 1 bedroom, it has a small full kitchen and it's very comfortable. The community offers transportation to appointments and stores, but you do have to reserve that service in advance. They also allow pets.

We found the staff to be really friendly, the whole move in process was all nice and easy. The business staff and their website for us trying to pay bills is not very good at all. Other than that the facility itself is really nice and our loved one enjoys it here. They are in the middle of changing ownership, so there is a transition period going on at the moment.

They are in the middle of totally redoing the facility so there is piles of stuff everywhere, insects are coming inside, and it is just not very clean. I liked the sales gal that I worked with, but I think she was looking more to rent the place rather than make sure it was a good fit for me. There is very little parking and most spots are reserved. They do have a lift here, but it has never worked. I do not eat the food here anymore. They have a regular menu and an alternate menu and the meals are not the most nutritious. They do have a great pastry chef though. There has been a lot of change since I moved in. I think it is a good fit for some other people, but I have not been very happy with my experience so far.

The PA has been wonderful, we have been really pleased with our loved ones care so far. She seems to be really enjoying all the in house activities like bingo and trivia. She has not taken advantage of the outings just yet. She is really enjoying the meals, they recently had a directors dinner which was nice. There are different culinary options. However the could work to improve their communication, sometimes things just lost in translation and its unorganized.

This community is currently going through renovations. One of my loved ones biggest complaints is about the food. I would say to check this community out for you or your loved one. The staff are doing a decent job despite all of the changes that they are currently going through.

We do hear a lot of complaints when it comes to the meals. They could also give the residents more things to do throughout the day there is a lot of boredom going on.

overall, things are fine - services for me are great. rooms are fine, but as always there is a lot of room for improvements - personnel, food and services,

Good community, not a convenient location for family to visit.