Pacifica Senior Living

medical, maintenance, and housekeeping staff very friendly, management needs improvement. The only areas we have had concerns were mainly with management. Day one of orientation didn't go well at all which created issues with the medication administration of my father. Unfortunately to this day, the property manager has not made any efforts to meet us. The only few interactions has been through email. Other than that, my father is happy and has accommodated at his new place. The nurses have really made my father feel welcomed. I would also say the facility is kept very clean inside and concierge staff is also very friendly and helpful. I would say the location offers various options for residents and that the nurses, maintenance, and housekeeping staff are friendly, however it is very important to maintain VERY involved to keep informed of the details of level of care that are being given to residents as we have already in a matter of 3 months have encountered issues with the medication administration of our father. This is important to us as it is the main reason our father is in an assisted facility.

Initially everything and everyone at the facility was wonderful. I only encountered ONE employee that was anything other than pleasant and super helpful. The ability to reach out to someone and get a VERY quick response was comforting. There were some issues with sorting out mom’s meds that eventually fixed. I would like to think that my biggest issue was something out of the hands of the local facility. Approximately one month after mom moved in, the residents were informed that the entire facility was closing down. It’s been a big challenge getting mom settled and adjusted to her new normal…and now we have to start over.

They used to serve meals but has stopped before I became a resident. They stop feeding breakfast and dinner in a kitchen with new property managers from what I understand it all came to a halt so many of the seniors that need more help are moving out. There's a few activities I normally don't sign up for and they used to take them to places with a little bus but it broke down and they occasionally rent a bus and go to a local casino other than that there's not a lot there is crafts on Monday morning a pool table Wednesday happy hour sing along and someone that brings in thrift store items set them up I think once a month for people to rummage and purchase I really don't pay much attention to the offerings because they're nothing that I am very interested in although it's pretty looking out upon the center area there's a duck pond and ducks

From our perspective, it's seems that information isn't always offered directly. So we had ask many questions on basic information. So it felt like once the money was paid, we were on our own except when they raise the rent. That's happened three times in a year. The memory care staff has been great. But the office staff is non existent. I'd still recommended it, but with warnings.

my mom stayed at the courtyard at cour d'alene for almost a dear. Under Staffed, but caring CNA's and RN. horribly inept business office/Admin staff. Business Manager had our Insurance so messed up and couldn't get the simple billing done for months.

Facility is nice and well maintained. The food is terrible. The quality of care is poor. The care givers that came to my dad's apartment were mean and unprofessional. We had to move my dad to another facility to get him the care that he needed.

Pacifica was not my 1st or 2nd choice when shopping for Memory care for my Mother. The food is bad, she fell at least 3 times with no explanation or incident reports recorded. The Executive Director was difficult to work with or even talk to, she never had the time to talk. There are a handful of the care staff that was great, the others didn't want to be there or couldn't be bothered with the residents. They had lots of FaceTime on their phones and from my observations limited FaceTime with residents. Oftentimes, mom had food on her face from meals past. There is no encouragement of staying hydrated. Honestly, I feel the only time my mom drank water was when I offered it to her. Her room was clean and the common areas were clean, her laundry was washed and put away and her bedding was changed frequently. [Names removed] in the office are top notch and always kind and pleasant. [Names removed] were very caring and treated my mother very well all the way to the very end. These 5 ladies are Rock Stars of Cottage 1 and 7!

It was good initially but went downhill quick. Too much overturn of employees and the food end up being not so great. I think the biggest thing was that the staff turnover was big and ended up not being friendly. The room itself was good.

Very friendly people and there are a lot of activities to help keep residents active and social. On the negative side, most residents complain about the quality and taste of the food and the maintenance of the buildings and grounds are subpar. Good community for someone who doesn't feel comfortable in a luxury setting or desires to pay a high cost for where they live. In the case of my mom, it was a good fit (just needing to deliver way more food than planned).

Make sure your needs will be met. Assisted living is exactly what it is! Our mom has incontinence and took a long time for them to change her. Also make sure you understand the rent raises

Food is one of the few pleasures for seniors and it is not very good People need to know that the majority of the people at this facility are impaired mentally or physically. This limits the ability to make friends and enjoy activities

My lower ratings are due to: Recent changes whereby staff no longer empty trash and some residents have trouble carrying trash down the hall to the chute, and also their TV package always seems to have at least 1 network out of order, and no one there is able to repair, and it takes Direct TV multiple weeks to get out and fix. Otherwise they are fine.

Overall we were disappointed in support from staff and transition/communication. The cleanliness was adequate. A handful of staff is very pleasant and helpful. They are very understaffed it seems. M mother in laws biggest complaint is the food. Chef is so nice and helpful. the budget allotted for food is very low. Unable to attest to the activities since my mother in law hasn't partaken or been there long enough. The value for cost seems about what it is around town

Over the course of 6 mos this place has gone from great and clean to suffering staffing shortages resulting in unhealthy uncleaniness and restaurant server shortages. Big personnel turnover. Hoping for changes for the better soon

The staff is accommodating enough. The only complaint I have is the site bus only allows for transport on one day of the week. The move in process is simple as long as u have your own help. Communication could be better. They communicate with the resident and I don't always get the right info. My loved one hasn't complained to me about the meals, so I'd assume they are good. Suggestions for improvement would be a better system for transportation of the residents. I would recommend this facility to others.

I am currently a resident at Pacifica Senior Living Santa Fe. Overall, things at this facility have been okay but I do have some concerns.

Good for 15 years. Now it is a snake pit.

OK

The staff at Hollywood Hills are friendly and competent. The housekeeping is good. Communication with the family is adequate. The move in process went well, overall. The food is mediocre, according to my mom (probably my biggest complaint). My mom has a heating/cooling issue that has yet to be rectified. The facility says it is a building issue...in addition to an electrical breaker which gets blown out regularly. Overall, for the price and location, I would recommend this facility to others. It is a well run facility and I'm able to see my mom on a regular basis.

We are vegatarian and we have a hard time mainly due t not enough fresh vegetables and hardly any beans. Their soups and desserts are good. When "locked down" for COVID the food delivered was atrocious.