Pacifica Senior Living

The independent living situation is fine however I would not recommend the memory care unit because they do not have a nurse on staff and I was charged for level 3 care in that unit and my mom did not get the service I was paying for. I tried to set up an appointment with the director and she said she would get back to me and never did. It is too difficult to get a bandaid from a med tech because they aren't around when you need them and the medication issues I had did not only happen to me. It happened to my friend's mom too. I discovered the medical issues with my mom's declining health and had to sought out care from home health care. The staff says they will take care of things and they don't always follow through. My mom's bathroom was seriously neglected by housekeeping. She had pink mold in the shower, black grout on the floors and a filthy stained toilet, and overflowing trash without a liner. My mom had developed athletes foot and had an ulcer on the bottom of her foot. A memory care patient can't remember to bring those issues to the staff's attention so I had to. Also, the maintenance man never takes care of the requests when orders have been put in. My mom's vertical blinds have over 13 slats missing, and there are screws missing on the outlets switch plates, and a ceiling light is not secured. Again, I approached the director about the blinds and bought blackout drapes and asked if I could put them up and she took a picture of the drapes and said she would talk to maintenance to see if we could and said she would get back to me and never did. If I hadn't been as involved I am positive my mom would have already passed.

Right now I can say that my loved one is content being a resident at Scottsdale Village Square. My loved one does complain about the food being awful, but I think it looks pretty good. They are in a transition there with a new Director of Assisted Living. It is very difficult to discuss the business side of this as the director is usually unavailable. I've been looking at different places near us that can be more helpful with working with me so that there aren't constant mix ups concerning paperwork and billing. I do want to add that, as of the last few days, they have hired a new financial person that I just spoke with to clear up the issues we have had with over charges and late fees. Scottsdale Village Square is a good place with friendly staff, but make sure to check regularly with your loved one and the facility to be assured things are running smoothly.

It's overpriced but the environment is very nice. The initial amenities were taken away without notice, but the overall living quality and the Greenbelt next to it, makes it very appealing.

Pacifica is a very nice and beautiful long-term assisted living facility. We happened to have two month respite needs, which Pacifica certainly provided. Respite care is more immediate than most of the residents require. While not bad, we struggled a bit to pin down the scheduling of showers and lookins. Issues with the television arose because each resident provides their own provider. The respite room was lacking in options provided. Medications were always on time and correct. Dining rooms are very nice. Food was much more processed than fresh. Overall, the staff and management were great and friendly.

The staff members are great except for [name removed] she receives a 2 out of 5 and the director receives a 3 out of 5. When it comes to the quality of care the staff members step up when they are pushed. The meals and dining service are very good at take care of what you need. We cannot rate the activities due to our loved one not being able to attend. I think they do a lot of great work, this is not an easy business.

When I moved into The Atrium at Carmichael in 2021, I would have rated this facility at a 5 across the board. At that time we had 24/7 friendly caring staff. That was taken away [date removed], we now have a desk person M-F 8 to 4, otherwise no one. They closed the dining room in February. The activities were reduced by half. There are no longer wellness checks. Pacifica has declared these as age 55 and up apartments. They also took away the housekeeping services and the emergency pull cords in each apartment. I would only recommend this facility for healthy working people under the age of 65.

Needs updating in bathroom. Overall, it's alright. Dining room is very bad, the noise level is very very bad. Meals are lukewarm or cold.

The care staff at Pacifica Senior Living is very friendly - but they are considerably understaff and stretched. My dad fell a few times and was discovered in his room. They sent him to the hospital and never contacted his wife.

I love the staff. There just isn't enough of them and they are not trained well. The ones we have are kind and caring. They are not being paid a livable wage. The food is awful for this age group, I think.

I would say it is ok. They need more activities for the residents though. I would say it was passing ,but I would spend time comparing to other communities. It was on but probably better options out there. We picked this community, because of the location and discussion of activities that never seemed to materialize.

Don't expect a refund if they owe you one. Despite the fact that they acknowledged that they owed us $[removed] upon checkout, they have been derelict in their duty to provide the refund and have completely ignored us. They do not answer our calls. They do not respond to Better Business Bureau inquiries or inquires from the Idaho attorney general. As far as the care they provided while our loved one was there, they would call us when there was an issue rather than handle it themselves.

They are sorely understaffed and the food is TERRIBLE! Nice looking facility, and the people who work there are good, but they need to hire a lot more.

We toured with Meridian at Stone Creek and it was too far. We also didn't care for the floor plans of the units. The entrance is lovely, both outside and lobby as well.

We toured Meridian at Lantana during our search for Assisted Living for our loved one. There were some pluses and some minuses for us at this facility. Ultimately, we found a different facility that better fit our loved one's needs.

The overall experience at Pacifica Senior Living community was good, however they need to pay a little more attention to the needs of their residents.

Very beautifully decorated tables and décor. Tea sandwiches fruit, deserts, etc. Piano accompaniment raffle, games. It was a sweet tie to honor mothers and allow families an opportunity to honor and celebrate them.

The staff was very difficult to work with hard time with communication, checking on loved one , getting outside medical care access , getting her services like nails and hair was impossible. [name removed], the manager of the place is a terrible person. She made every interaction unpleasant. She is the reason we moved my loved one. Get rid of [name removed]. She really is the only problem. The staff was nice , but would not give us any updates on her care or daily demeanor with approval from [name removed]. We were concerned she wasn't getting her meds properly , but nobody was allowed to answer our questions unless [name removed] was there. As far as I know [name removed]has no medical credentials. It was the strangest most inappropriate relationship.

Our family had an in-person tour with Pacifica Senior Living Sunrise and overall we thought the community and tour was nice but it was just not going to be the best fit for our loved one at that time.

I would tell others looking into Pacifica Senior Living Forest Trace that they need to be careful with two things. It would seem there is some type of kickback relationship between them and the healthcare providers they use and get very touchy about you finding your own providers in the area. Also, the kitchen is unable to accommodate easy things like low sodium diets.

Honestly the facility seemed a little big and empty. The food was institutional quality and served cold. Staff calls could take a hour or more for a response. Due to our experience, I would not recommend Tampa Gardens Senior Living.