Pacifica Senior Living

I like the people and the cleanliness best. The staff are all friendly , welcoming and easy to talk with about care. Meals are balanced but there is little deviation from the menu for those with dietary issues. They also could respond quicker to residents.

The facility is beautiful and very playfully decorated. The touring experience was great. The room was a good size. Visiting hours and rules were good. I didn't love the lack of communication in regard to medication. We didn't feel like the staff listened to us very well.

This was not a good fit for my loved one. They are only interested in easy patients that do not require a lot of work and those who do not cause problems. Every week when I tried to get my loved one to take a shower I had to spend 15 min trying to track down a caregiver just to get a towel. I barely saw any activity except them sitting and watching tv. Also, there is only 2 guest bathrooms in the facility. One on the 1st floor and 1 on the second. The bathroom on the second floor was out of order for several weeks. Had to go downstairs to use the facility bathroom.

All was pretty well except management being unresponsive and a lot of turn over. Communication was the worst. I wouldn't recommend now that I see how nice [removed] is. No communication with director or caregiver management. The Caregivers were very good though and even gave their personal cell phone numbers.

It's a beautiful building with a pleasant outdoor space. The staff is caring and competent. I especially appreciated the food service staff. Those young people were exceptionally involved, funny, and solicitous of my parent. More events to encourage community for all members. Community members seemed clicque-ish. My parent was too isolated there. It wasn't a good fit, although we toured multiple times. Management has room for improvement. It was a really poor choice for us. A lovely, historic building, with excellent employees, but it lacked support when it was most needed. Great for an active senior; close to Hollywood amenities, and provides transportation.

I would love if they incorporate a physical fitness program where they brought in a physical fitness person twice a week. Everyone is friendly and nice except one waitress that my mom tangles with once in a while. They have a cleaning person clean my mom's room once a week. They also wash her sheets and towels for her and makes her bed each week with clean sheets. My mom is still independent so she doesn't require much care. This is the one area that my mom complains daily about the food. They tend to run out of the good food choices quickly so by the time she comes down to eat they are not edible. The vegetables tend to be mushy and have no taste. Sometimes the food choices are not edible. She will always eat dessert though. They need to offer more activities. Bring in more entertainment and get them out of the facility more also it would be nice if the could have shuttle service on Sundays so that she can find a church near by to attend. Her rent was just raised $[removed] a month and while this is her first rent hike I feel it is high based on the things she is offered.

This place is a holding cell, but maybe others are not much better. As one of the nicest staff members told me.."they don't get better." The staff is nice, but not much stimulation or anything - but the residents are pretty much "gone" and gradually getting worse.

The director does not communicate well and they are understaffed, especially in the evenings. The food in the brochure is not what is served. It's not gourmet by any means. They run out of food that's on the menu all the time. They have activities but lately the activity will say "self ran". They need to encourage residents to be active and do more hands on activities to facilitate relationships inside the facility so they are not lonely. My loved one is very lonely there. She said nobody participates in anything.

Part of the experience was on my mom. She went to Chesapeake Place with the attitude that she wasn't going to participate. She only went to the dining hall a few times and wanted her meals brought to her room. She didn't extend herself as far as making friends or participate in any activities. She entered hospice care the last few months she was there and we had issues getting the staff to follow the nurses instructions on feeding and food preparation. Like most of these facilities they were short handed and mom had to wait quite a while for response to her call button. The night staff nurse seemed to be more attentive on checking on her and giving medication. I did not experience any rudeness or lack of professionalism with the daily staff but some of the admin staff was not very responsive. My sister actually contacted their corporate office and reported them. The main issue after she entered hospice was lack of attentiveness and assistance with eating and the food preparation. She was supposed to have puréed food or food that was cut into small pieces and staff was to assist in feeding. They continued to give her "regular" food and would just drop off her tray and leave. She also experienced several falls while there. Staff would come in and find her in the floor. People told us that these facilities don't like it when residents are in hospice because they feel they are being "watched." I don't know if that was the case but it did seem that the staff did not appreciate the hospice nurses. Several of the nurses did state that they had some difficult interactions with the staff.

At this point in their experiment I would not recommend them. I am leaving in 2 weeks to go back to regular apartment living. SCG did not live up to their statements in their agreement. We had housekeeping for only 2 of the 14 or so weeks I lived here. The Main Lounge has been closed for renovation for approx 9 weeks and is still closed. The food menu is (according to my dietary understanding) not good for seniors. Sausage for breakfast 4 mornings each week. No fresh fruit is served. A lot of starchy meals are served which are cheaply produced. The bus service provided for shopping, medical appts and trips is a laugh. Each of 2 buses seat 12 people. SCG has about 200 tenants. How can they get away from the place just for a few hours. When I realized THEY were not going to change, it was up to me if I was going to be happy in my final years. So on the 16th October, I am leaving. No regrets, just learning.

My overall view is limited because I'm not here, but she does tell me that she is bored that the staff is not engaging and she feels like she is in a prison. I realize she wants to be home, but that is not possible so a lot of this may be because she just wants to be home. The facility is very clean. Her separate room is not so clean. A few of the staff members are friendly however, as far as I can see none of them really engage with her they say hello and then sit on the side. As far as the quality of care, she seems healthy. Meals are served three times a day and she enjoys them. There are not very many activities. I know the activities Director has been changed a few times. And I can't really comment on the value or the cost because I really don't know what other places are

Ask a lot of questions and see if they follow through. I was told some things that never happened and no one knew why I was told that. I think there could be a lot more communication with family than there is. Just interested in collecting the money. I would recommend them, only to a degree.

Toward the end of my mom's life while at Pacifica, my family's experience went somewhat downhill. A lack of clear communication and transparency were the contributing factors. The staff assigned to my mom's cottage were kind and hard working. It was with the administration that my family had a few issues. The facility is set up well and the floor plan thoughtful. The daily activities were numerous and there were plenty of family events as well. The grounds surrounding each cottage contained walking paths that eventually led right back into the cottage. My mom liked and utilized the walking paths often.

My mother recently passed [date removed] however the care that she received while staying here was adequate. She started out in independent living and was transferred to memory care where she lived until she passed. The staff seemed stretched thin and flustered at times and I would get different answers from people at different times when I would ask for updates. I appreciated their willingness to work with my mother's financial restrictions.

Mom and dad have moved out and are back living on their own in Reno area. There was no care given, and no meals were offered. There were activities but not very many and the ones they have are repetitive. However, we would recommend this community to other families

Their communication could use improvement. Mother-in-law had COVID and we were not informed until after she recovered. Some staff are very friendly and others are a bit standoffish. I cannot comment on this as I don't visit during mealtime and I cannot speak to this as my mother-in-law is not involved in any of them. The level of cost is quite expensive and doesn't change if the resident goes on hospice, which I believe should be lower

They are very short staffed. The staff they do have are wonderful, but even with hospice, he's eating off of dirty dishes in his room unless I come and wash them. They aren't able to get him to shower so he and his room smell all the time. I'm very frustrated and believe he may need to be somewhere with total care.

Beautiful community without much shopping. They have a lovely exterior and a two bedroom available at the time and had residential space available. Not much transportation available and the no transportation except a house bus so without a car I feel trapped.

They took great care of her while she was alive and called Hospice to help take care of her but the administrative aspect regarding billing and follow up after she passed was poor. She was only there for 2 months before she passed.

They seem to have a lot of turnover with the staff. Makes it hard to feel comfortable with the level of care. Recently their management team has been transitory as well and that has left a lot of residents feeling uneasy about their futures there. Consistency would be the number one thing to improve the meals. You can order the same thing two days in a row and it's completely different each day. The standard everyday options are also somewhat limited.