Pacifica Senior Living

Tampa Gardens Senior Living is a big space, and sometimes hard to find help when you need it. Th staff can be slow to respond to call button. Institutional food served cold which his far from 1st class.

Had very high expectations for the level of care and accommodations at Pacifica Forest Trace memory care facility, even paid more than we were able to afford but we are sadly dissatisfied with the lack of care they have for their residents. Caregivers and nurses do not seem to genuinely care. Communication with management is very poor. We are looking to move my loved one from there.

Not everything that is mentioned during the sales pitch is what happens. My Sister feels like it is hard for her to find someone when she needs them. Most of the staff is awesome. But I was treated rudely by one of the staff. They told us the residents would be having outings twice a month. She has been there for 2 months and has had only one outing.

There are limited staff available, and they are stretched thin. Turnover is a major issue. Based off of our experience there, I could not recommend Meridian at Laguna Hills.

I understand memory care is expensive but having 2 nurses for a memory care floor just doesn't seem like enough. I've had to do bathroom duty for my mom when I visit because I can't find a nurse to help. That's what we are paying for. I would recommend this community to other families, because overall it's a good place.

The staff at Pacifica Senior Living Spring Valley was caring and kind. They communicated fine, when asked. The meals appeared to be fine and of good quality. The move in process was easy.

Mom is very unhappy because her rent has doubled and the food is not as good or as plentiful since West Park was bought by a new company. They close the facility at 6 PM every night. So, if we bring her back later, we have to practically break in.

The units were spacious and conveniently located. The community is green and lovely with a nice pool, tennis courts and activities. My mother was in assisted-living, but my opinion it's an ideal setting for active retirees in independent living.

Great for activities. But we signed a contract and they want to raise the rate 10% our contract says 3-5%. And after getting a verbal ok from the manager the rent bill showed 10% my mother was asked to pay the entire amount and then they would reimburse her! Also contract states how much the charge is for a load of laundry $15 it has been raised to $25 letter sent in a memo without a 30 day notice! And not requiring a signature for a new contract. My mother still does not have a working thermostat in her room! Crack in sink is still there a year later. They move people into rooms that aren't fixed or ready for move in. The Jacuzzi hasnt worked in years (at least 6) but they show you on the tour and tell you they are waiting on a part! They should not have to pay for parking! Intimidation tactics are being used!! Residents were told if you complain (to authorities) people might not live here and we might have to close then where will you be! Management will answer emails but not return phone calls! Residents are not being told their packages are at the front desk. Some packages have been there for three weeks!

They are extremely short- staffed. Some of them are nice but others are downright cruel. Or terribly unfeeling or not sympathetic at all. Also, they are not truly equipped for Memory Care patients. They don't have bed alarms or handicapped railing on the walls.

The meals and dining started out great 4-5. Now it's 2-3. My Mom doesn't do any activities. The value for cost was better till they raised the cost. Since then all services have gone way down. Most staff are friendly. Everything that has to do with the dining experience is gone downhill. We would only recommend this community to other families if this was all they could afford. It was very good. The Corporation that took it over is just sucking out all the money they can.

Nutrious food and hygiene are very lacking based on several weekend visits...pizza wings fries....really?? Need more vegetables and soups...One day they had fresh asparagus that was hard...we did however suggest the kitchen staff put their phones down and pay more attention to the residents

I guess it's fair to say that I have mediocre feelings about Meridian at Stone Creek. One always hopes that their loved ones will get super good care. This place is busy and they do the best that they can, I guess. All the hype about activities was just that, hype. The staff are nice people, it seems, but there's a limit to how many dirty diapers one can change without getting jaded. The price is crazy high, but isn't it everywhere?

Not very consistent staff and horrible communication of different people who interstate With residents. The medical staff is better. They need to improve on the food quality. Quality. Seemed like Costco Boxed food instead of home cooking.

I really like this facility, the residents get to walk outside and it feels like a home. We gave the activities a 3 for where my mom is. Based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones.

The staff at West Park Senior Living are friendly. The housekeeping is okay. The meals are sometimes good and sometimes not that great, but you can order something different if you don't care for the main entrée. So, there are plenty of options. The move in process was hard due to our commute, but they worked with us. I would recommend West Park Senior Living to others.

The PT guy never saw her and that was the main reason we had her there. We later found out he was fired for stealing from the company. She left in the same condition she went in as after 45 days so it was kind of a waste of money and time. She did better at home when visited by PT and OT.

If I were a private pay person, I would not recommend this facility, but for someone on Medicaid, I would. The food is mediocre at best, and the housekeeping is almost nonexistent. But the staff seems to want to help, they just are understaffed. Especially on the housekeeping side. It is a pretty facility, but they certainly could do better in terms of housekeeping and providing transportation and activities.

I would tell others that I believe that they are working hard at bettering the facility as a whole. i am still having some issues that are being worked out, hoping for improvements. They do have a lot of great staff, they just need more of them.

Overall, I would say that my ratings of three are probably closer to a four than a three. The staff that works in the cottage that my sister and her husband are in are very friendly and helpful. What throws them off is when the staff rotates on occasion and the new staff don't seem to be as friendly or helpful. There was a recent change of chef in the kitchen, which they seem to like better. I'm a little disappointed in the activities. My sister does have early onset Alzheimer's, and the staff is good about taking her to the on-site church on Thursdays and try to remember to take her to the main hall when there is musical activities, as she loves music. Other than that, she mostly watches television in her room. The cottage they are in just went through a remodel and we were a bit disappointed with the arrangements made for the residents as the remodel was going on. That is something we need to discuss with Management. We ended up bringing them to our home for 9 days. My brother-in-law is confined to a wheelchair and requires assistance with showering. He is a VERY stubborn individual. According to him, the staff isn't very skillful so he showers on his own with my sister's assistance? This is upsetting to my husband and myself because they pay Pacifica extra for the extra care that they are not receiving, due to their choice. Again, another matter we need to take up with Management. All in all, we are satisfied with the care that they are receiving. We know they are safe and being cared for and they do enjoy it there. We just need to be a little more proactive in voicing our concerns.