Pacifica Senior Living

I like most that they are friendly and inviting and I feel mom is genuinely cared for. They could definitely improve on food being more nutritious, physical activities and getting the residents outside, communication to family members about the residents.

The place looks beautiful and welcoming. The other residents were friendly. It was more "independent living" than assisted living. Unfortunately my mom was left alone in her room for long periods and wasn't checked on frequently. My mom needed more assistance, so she transferred to memory care which has been a better fit. I wish San Martin was more proactive in getting residents to socialize around meal times. Many residents sit alone. I didn't see staff being very social with the residents, or even each other. There was as a lack of community in the building.

For me, the jury is still out. They brought in a lot of new tenants when [community removed] closed down and I don't think they had the staff to handle it. There have been many miscommunications and overlooked illnesses and details that are quite important. I struggle with clear communication with the administrative staff. I also struggle with the Responsibility they take on some very important things that you expect to come naturally from a facility like that.

I think the facility is understaffed to the point that not enough proper care can be given to the patients or to the upkeep of the rooms and facilities.

Well, it's a senior facility, so there's a certain "in need of repair" about the place. It is EXTREMELY loud, I know what my upstairs neighbor is watching on TV, very loud doors, hallways, etc. I happen to have exceptional hearing. A curse. No one disclosed the amount of homeless people and their trash that would occupy the park and walking path that is 50ft. from my back porch. It's not ideal. For me, it's a little box to live in.

Not one I want to remember! I did leave and come back. I don't leave my room. I am not happy here anymore! Food is awful I order out. I have more to say!!!! This is all I have to say! ,,........ Thank you

I can't remember the guys name we dealt with, I think it starts with an [name removed]. He was great, and multiple times we had to make complaints to him directly because nobody else was getting it taken care of and he would handle it immediately. The amount rent was compared to my grandmothers care, a lack of. I blame them for not calling 911 when my grandmother fell that last day. Instead called my mother later in the day to pick her up and take her to the er. My grandmother passed away about a week later. She had a stroke. Assisted living is called "assisted" for a reason.

This facility is nice in most respects. It does need some upgrades and repairs, but the worst part is the food. It does not meet anybody's dietary requirements. The people who prepare it I don't think have ever prepared food before it is unappetizing to say the least there is almost no fresh fruits or vegetables. The food is not served hot so this could create medical problems. our new executive director is trying her best, but she has corporate to deal with.

Some staff need. Better qualifications and training. Food for me is a real problem. . I have celiac disease and they have no setup or interest in any kind of provisions for that nor any attempt to accommodate that . I knew what when i came in but thought they might do something. The food must of the residents complain about the quality and frequency of the entrees. Room has three sizes plus some two bedrooms . I have a two bedroom and like it . Activities. Bingo , exercise plus others

I have never been notified of the name change of the facility. Clerical staff and line staff can't answer my questions. I constantly have to get them to clean Mom's room. Mom seems to like most of the food. Their activities director really tries.

There was an incident where they allowed someone to have a pitbull and it attacked my mom's dog. I feel certain breeds should not be allowed. Also, the elevator is always dirty. The people are very friendly and my mom is enjoying her life there.

Overall an adequate experience. Most of the staff is very nice, but appear to be short-handed. However, there are a couple of nurses that are not quite so nice ( at least in my mother-in-law’s experience) that have caused more of an issue for the elderly who is trying to get adjusted to this new way of life. Residents also are nice and form a caring community amongst themselves. The sales team is excellent and helpful. The dining is satisfactory but takes too long for the actual food to be served in the assisted living dining room (again, staffing shortage?).

The building is located conveniently to a lot of places. The interior is nice and bright which is nice for low vision residents. The apartments are newly renovated with flooring and appliances. My biggest concern is with staffing. There isn’t a marketing person available on weekends and I kind of had trouble getting an initial tour. The person who helped me suddenly was gone and no one contacted me to let me know who I would be working with.

My step mom didn't really appreciate the breakdown in communication after my dad was admitted to the hospital and there was a lot of confusion regarding his clothing and furniture so, maybe labeling literally everything would be prudent.

The price was reasonable that's within my budget. Overall, I was not happy with the place. Took my wife out in 2 months. Not recommend! The housekeeper kept removing things from the room without my permission, didn't periodically check if restroom was clean, and didn't speak English.

My experience with Alta Vista is ok, not great though. The staff is pretty good. They can stand to hire more personnel. The food is OK, it can be better. I believe the facility need more outside activities.

We moved out due to new management the price went up about [removed]$ so we decided to move him home with us. The place was not looking after him like we wished and management what not there because of them transitioning so we had little to no support with anything after this last year living there

We would give a 3 on each with meals and friendliness of staff a 4. We don't think there is enough staff and they don't spend enough time when mom needs something done. They rush and make her feel bad about spending time such a showering. The pharmacy consistently runs out of medications. My mom will sometimes go a week or more without them. This is a huge problem!

Friendliness and dedication of the nurses that I like most of the facility. They have many things to improve on: cleanliness, especially the floors in memory care. Many improvements need to be maintained. I feel that memory care is often forgotten in the activity spectrum...the residents need more motivation. The quality of care is lacking due to short staff issues. Also, the memory care security door needs to be addressed. They need personnel just to let in and out visitors. The nurses are too busy taking care of residents and don't need to be running back and forth every time someone needs to come in or go out. I have waited outside the door several times for a lengthy time for someone to respond. Our families have experience and would not recommend.. need many improvements. Such as maintenance, cleanliness short staffed and better activities.

The facility is nice, but is understaffed. The caregivers are kind and respectful and doing their best, but we have had challenges with lack of communication, delay in response to maintenance requests, response time when assistance requested not always in a timely manor, transport services have been unavailable now for over 6 months, and there are not adequate washers and dryers for the number of residents.