Pacifica Senior Living

Ask a lot of questions and see if they follow through. I was told some things that never happened and no one knew why I was told that. I think there could be a lot more communication with family than there is. Just interested in collecting the money. I would recommend them, only to a degree.

Toward the end of my mom's life while at Pacifica, my family's experience went somewhat downhill. A lack of clear communication and transparency were the contributing factors. The staff assigned to my mom's cottage were kind and hard working. It was with the administration that my family had a few issues. The facility is set up well and the floor plan thoughtful. The daily activities were numerous and there were plenty of family events as well. The grounds surrounding each cottage contained walking paths that eventually led right back into the cottage. My mom liked and utilized the walking paths often.

My mother recently passed [date removed] however the care that she received while staying here was adequate. She started out in independent living and was transferred to memory care where she lived until she passed. The staff seemed stretched thin and flustered at times and I would get different answers from people at different times when I would ask for updates. I appreciated their willingness to work with my mother's financial restrictions.

Mom and dad have moved out and are back living on their own in Reno area. There was no care given, and no meals were offered. There were activities but not very many and the ones they have are repetitive. However, we would recommend this community to other families

Their communication could use improvement. Mother-in-law had COVID and we were not informed until after she recovered. Some staff are very friendly and others are a bit standoffish. I cannot comment on this as I don't visit during mealtime and I cannot speak to this as my mother-in-law is not involved in any of them. The level of cost is quite expensive and doesn't change if the resident goes on hospice, which I believe should be lower

They are very short staffed. The staff they do have are wonderful, but even with hospice, he's eating off of dirty dishes in his room unless I come and wash them. They aren't able to get him to shower so he and his room smell all the time. I'm very frustrated and believe he may need to be somewhere with total care.

Beautiful community without much shopping. They have a lovely exterior and a two bedroom available at the time and had residential space available. Not much transportation available and the no transportation except a house bus so without a car I feel trapped.

They took great care of her while she was alive and called Hospice to help take care of her but the administrative aspect regarding billing and follow up after she passed was poor. She was only there for 2 months before she passed.

They seem to have a lot of turnover with the staff. Makes it hard to feel comfortable with the level of care. Recently their management team has been transitory as well and that has left a lot of residents feeling uneasy about their futures there. Consistency would be the number one thing to improve the meals. You can order the same thing two days in a row and it's completely different each day. The standard everyday options are also somewhat limited.

Tampa Gardens Senior Living is a big space, and sometimes hard to find help when you need it. Th staff can be slow to respond to call button. Institutional food served cold which his far from 1st class.

Had very high expectations for the level of care and accommodations at Pacifica Forest Trace memory care facility, even paid more than we were able to afford but we are sadly dissatisfied with the lack of care they have for their residents. Caregivers and nurses do not seem to genuinely care. Communication with management is very poor. We are looking to move my loved one from there.

Not everything that is mentioned during the sales pitch is what happens. My Sister feels like it is hard for her to find someone when she needs them. Most of the staff is awesome. But I was treated rudely by one of the staff. They told us the residents would be having outings twice a month. She has been there for 2 months and has had only one outing.

There are limited staff available, and they are stretched thin. Turnover is a major issue. Based off of our experience there, I could not recommend Meridian at Laguna Hills.

I understand memory care is expensive but having 2 nurses for a memory care floor just doesn't seem like enough. I've had to do bathroom duty for my mom when I visit because I can't find a nurse to help. That's what we are paying for. I would recommend this community to other families, because overall it's a good place.

The staff at Pacifica Senior Living Spring Valley was caring and kind. They communicated fine, when asked. The meals appeared to be fine and of good quality. The move in process was easy.

Mom is very unhappy because her rent has doubled and the food is not as good or as plentiful since West Park was bought by a new company. They close the facility at 6 PM every night. So, if we bring her back later, we have to practically break in.

The units were spacious and conveniently located. The community is green and lovely with a nice pool, tennis courts and activities. My mother was in assisted-living, but my opinion it's an ideal setting for active retirees in independent living.

Great for activities. But we signed a contract and they want to raise the rate 10% our contract says 3-5%. And after getting a verbal ok from the manager the rent bill showed 10% my mother was asked to pay the entire amount and then they would reimburse her! Also contract states how much the charge is for a load of laundry $15 it has been raised to $25 letter sent in a memo without a 30 day notice! And not requiring a signature for a new contract. My mother still does not have a working thermostat in her room! Crack in sink is still there a year later. They move people into rooms that aren't fixed or ready for move in. The Jacuzzi hasnt worked in years (at least 6) but they show you on the tour and tell you they are waiting on a part! They should not have to pay for parking! Intimidation tactics are being used!! Residents were told if you complain (to authorities) people might not live here and we might have to close then where will you be! Management will answer emails but not return phone calls! Residents are not being told their packages are at the front desk. Some packages have been there for three weeks!

They are extremely short- staffed. Some of them are nice but others are downright cruel. Or terribly unfeeling or not sympathetic at all. Also, they are not truly equipped for Memory Care patients. They don't have bed alarms or handicapped railing on the walls.

The meals and dining started out great 4-5. Now it's 2-3. My Mom doesn't do any activities. The value for cost was better till they raised the cost. Since then all services have gone way down. Most staff are friendly. Everything that has to do with the dining experience is gone downhill. We would only recommend this community to other families if this was all they could afford. It was very good. The Corporation that took it over is just sucking out all the money they can.