Pacifica Senior Living

It is a brand new building. Very nice, everything was very new, but they were barely opening up their assisted living when I went to tour it, and the grounds were just cement, no gardens or anything like that. Because they were new they didn't have any acts lined up yet. I didn't liked the grounds, they were not very serene. It was basically parking spaces. I think they were formerly condos or apartments that they were converting into a retirement community. It's fine, for a completely independent living person, they are probably good.

Felisha was very nice. The location of the facility was great - right next to the library. Rooms seemed clean with different areas for gathering for games and activities. Restaurant looked very nice too. This was the first facility I have visited so hard to compare. Only drawback may be that it is independent living only - would have to move if situation with mom changed.

For people that really have the money I guess it would be great. It was clean and everything but it just wasn't what I was looking for. It may be new but it wasn't as warm as another place I saw and I was looking for some thing homey and warm.

I believe we found the best place for my friends Russell Mc Farland and Gertrud Kiwitt. Your selection worked very well. We only visited 3 places out of the 6 offered and decided on Emeritus Palm Springs. The staff there was very gracious and helpful. It is difficult to have one person well and one handicapped making this big transition but it is going to be ok with a little more time for Gertrud who is taking it pretty hard. I am coaching them the best I can and there is only one problem for them and that's the food. Not enough variety and usually too salty so I advised Russ to let the staff know that he need a salt free diet. Again a big thank you for your expertise.

I thought everyone was too old there. Everybody was in wheelchairs. It was very pretty and clean but I just felt the people there were really old so my sister-in-law wouldn't have fit in there because she's only in her seventies. They recommended a sister property of theirs. They said it would be a much younger crowd and they were right. That was helpful.

The experience has been since May of 2013 and all seems to be fine with the care for my mother-in-law. Pacifica is prompt on calls regarding any concerns about Mom. The place is really beautiful and the residence are about to go outside into secure grounds so they are not limited to a building. I think that the experiences we have had so far seem fine after all it is a memory care facility and they take full responsiblity for each resident.

The best part of Atria Burlingame is the location. The worst part is the staff turnover. It's okay to have turnover but when it's really noticable, it's not good. My mom is in assisted living and she is not using a lot of the care services. The care is limited in what they offer. If you look at it in terms of actual quality it's probably a 4.5 but in terms of what they offer, it's average. For the activities, I don't think the variety is there to account for the different levels of the residents. My mom has complained that a lot of the the activites are geared towards people who are less mobile and she's still fairly mobile.

Nice, but very confusing on getting around the insides of the building.

I work quite a bit. I'm very rarely here. However, so far it's been pretty good. Some of the repair work .And the times that they do the repairing is somewhat questionable. But overall, I would give it a three

My mom is happy with her cottage, but hasn't had the best experience with the managers there. They promised several things during our tour that weren't true. Now the cottages aren't even reserved for 55+ any longer.

The staff in assisted were mostly kind and friendly. However they do the bare minimum and are looking to move your loved one up in care every chance they get. No one would help trying to get her adjusted and pit of her room to socialize. The food is mediocre. Not terrible. Staff cannot be bothered to check if she ate or wanted anything different. The staff in memory care isn't much different. We get conflicting stories and promises about what will be helped pr offered. So a big increase in charges has equated to basically the same level of care and level of indifference.

The place has lots of good energy but I feel as if we spoke about a lot of services they were going to provide that, after move in, they said we're not included. The air conditioning was a wall unit that didn't dehumidify well. The trash was in the laundry room and it attracted a lot of flys. My mom's room once had 11 flys I took out. The bathroom is way too small. The one thing that really bothered me the most was that their emergency watch AND bathroom systems didn't work and we reported it multiple times but it was never fixed, resulting in my mom on the floor for 3 days before being found. I just moved her right out after that. We were very upset.

Turn seems to happen too often. There are a lot of care givers that don't speak English (or pretend they don't). Med techs are wonderful. Food isn't. For me it seems like they can't keep good qualified staff.

Activities are good. Many to choose from. Unfortunately they were without their van for several months so no off campus trips were available. Now that the van is back they only have a weekly trip to one of the local stores (Walmart, Target, Publix, etc). One of the reasons we chose Tampa Gardens was due to their outings to area attractions. (Animal shelter, aquarium, etc). None of those are offered any longer. Food doesn't seem as good as when my mom first got there. That could just be her though. Dining room always looks good and the staff is fantastic! Housekeeping could be better. The floors are never mopped. (In the apt)

Mind you my Mother was in the Dementia care unit. There were several things that were unsatisfactory and needed fixing. They were not included in the events that took place in the main building. The alarm system for the doors was completely unsat. Many times I stood outside, before someone answered. The charge nurse was hardly over in the unit. Your staff of caretakers were over worked and under paid, but managed to take care of my Mothers needs very well. I would not recommend this place to anyone.

There does not appear to be enough staff for the number of residents. There also is a difficulty keeping up with needed maintenance of the building and grounds. Communication from staff regarding resident medical issues also needs improvement.

I am aware that my brother does not get a diabetic menu. He is served meals that are not good for him. His apartment is never clean when I visit. Cleaning staff needs help. I think there needs to be more activities for men. Most are geared to women.

The resident care staff are extremely kind and caring but they have recently had a change in the some of the Administration staff and don't get a good vibe from them. The food was not good for quite awhile but is getting better. The large group activities are great but unless they are outside (wonderful area) not very many residents get involved. they have a new activities director so it has gotten better. The facilities are older but clean and comfortable. Most of the residents memory/speaking is quit diminished compared to my mom's. She had a stoke a year before moving her here and that affected her memory and word retrieval. she has improved over the last year and needs more stimulation and less assistance. Hence looking for somewhere else to live

High staff turnover and inconsistent follow through with her care plan plus communication. Lost almost all of her clothes and is wearing whatever they find for her. Hired someone to wash her hair weekly because my sister in law refuses to shower and I pay someone to check on her bimonthly because I live out of state and I don't always know what is going on.

. The staff cares about each person there. I would recommend families to be proactive in communicating with the staff directly.