Pacifica Senior Living

The tour was eventful and though complete was not what I was looking for in a facility. I do appreciate the time of the staff member who showed me around. They were informative friendly and very kind.

They have up front pricing. The rooms to what i have seen are ok ,meals are ok to what he tells me. I can't speak for all ,but the staff I come in verbal contact ,seem caring.

Care givers need to be aware of patients. The facility is cheap comparatively.

They are badly understaffed and quality service not great. At times its adequate, at other times its poor. The food is not that good. The food can be on the cooked or uncooked side, they don't have enough servers so the food comes to the table cold and that makes it unappitizing. They recently had a Norovirus outbreak and did not tell the families by text for 3 days.

The meals and dining as well as the activities gets a 0. Food sucked per my dad. His biggest complaint. However, I recommend the place. It worked out well.

“A Place for Mom was wonderful in helping me find an assisted living community close to home for my mom. We chose Springtree Senior Living. While no place is perfect, Springtree has been a good fit for her. The staff and management were very helpful throughout the move-in process and continued to follow up to make sure my mom was settling in well. Their support gave me peace of mind during a stressful time. I appreciate their responsiveness and care—it’s clear they’re committed to the well-being of the residents.”

They could improve upon a lot. Right now they're going through bankruptcy so it's hard to know what's going to happen moving forward. They need better leadership, more maintenance staff, better food, more activities for the truly active people (plenty for more of the less active or disabled folks right now). They have good communication. The people who work there are VERY nice. They also make sure they hear from every resident in the morning (via a button they have to push) so I know my mom is safe at the very least. But it needs an overhaul and better infrastructure. It takes a long time to get maintenance to come because they are understaffed. Also, they have zero accommodations for people who are hard of hearing (like my mom) so that has been challenging. And the acoustics in the dining hall are terrible. Even for people who can hear! And they are building another tower so they will definitely need to get it together before bringing in more residents. But overall I'd say it's just "fine". It could be great and hopefully will be under new ownership! I can't say that I absolutely don't recommend it, but I do recommend that people really do their homework.

I like most that they are friendly and inviting and I feel mom is genuinely cared for. They could definitely improve on food being more nutritious, physical activities and getting the residents outside, communication to family members about the residents.

The place looks beautiful and welcoming. The other residents were friendly. It was more "independent living" than assisted living. Unfortunately my mom was left alone in her room for long periods and wasn't checked on frequently. My mom needed more assistance, so she transferred to memory care which has been a better fit. I wish San Martin was more proactive in getting residents to socialize around meal times. Many residents sit alone. I didn't see staff being very social with the residents, or even each other. There was as a lack of community in the building.

For me, the jury is still out. They brought in a lot of new tenants when [community removed] closed down and I don't think they had the staff to handle it. There have been many miscommunications and overlooked illnesses and details that are quite important. I struggle with clear communication with the administrative staff. I also struggle with the Responsibility they take on some very important things that you expect to come naturally from a facility like that.

I think the facility is understaffed to the point that not enough proper care can be given to the patients or to the upkeep of the rooms and facilities.

Well, it's a senior facility, so there's a certain "in need of repair" about the place. It is EXTREMELY loud, I know what my upstairs neighbor is watching on TV, very loud doors, hallways, etc. I happen to have exceptional hearing. A curse. No one disclosed the amount of homeless people and their trash that would occupy the park and walking path that is 50ft. from my back porch. It's not ideal. For me, it's a little box to live in.

Not one I want to remember! I did leave and come back. I don't leave my room. I am not happy here anymore! Food is awful I order out. I have more to say!!!! This is all I have to say! ,,........ Thank you

I can't remember the guys name we dealt with, I think it starts with an [name removed]. He was great, and multiple times we had to make complaints to him directly because nobody else was getting it taken care of and he would handle it immediately. The amount rent was compared to my grandmothers care, a lack of. I blame them for not calling 911 when my grandmother fell that last day. Instead called my mother later in the day to pick her up and take her to the er. My grandmother passed away about a week later. She had a stroke. Assisted living is called "assisted" for a reason.

This facility is nice in most respects. It does need some upgrades and repairs, but the worst part is the food. It does not meet anybody's dietary requirements. The people who prepare it I don't think have ever prepared food before it is unappetizing to say the least there is almost no fresh fruits or vegetables. The food is not served hot so this could create medical problems. our new executive director is trying her best, but she has corporate to deal with.

Some staff need. Better qualifications and training. Food for me is a real problem. . I have celiac disease and they have no setup or interest in any kind of provisions for that nor any attempt to accommodate that . I knew what when i came in but thought they might do something. The food must of the residents complain about the quality and frequency of the entrees. Room has three sizes plus some two bedrooms . I have a two bedroom and like it . Activities. Bingo , exercise plus others

I have never been notified of the name change of the facility. Clerical staff and line staff can't answer my questions. I constantly have to get them to clean Mom's room. Mom seems to like most of the food. Their activities director really tries.

There was an incident where they allowed someone to have a pitbull and it attacked my mom's dog. I feel certain breeds should not be allowed. Also, the elevator is always dirty. The people are very friendly and my mom is enjoying her life there.

Overall an adequate experience. Most of the staff is very nice, but appear to be short-handed. However, there are a couple of nurses that are not quite so nice ( at least in my mother-in-law’s experience) that have caused more of an issue for the elderly who is trying to get adjusted to this new way of life. Residents also are nice and form a caring community amongst themselves. The sales team is excellent and helpful. The dining is satisfactory but takes too long for the actual food to be served in the assisted living dining room (again, staffing shortage?).

The building is located conveniently to a lot of places. The interior is nice and bright which is nice for low vision residents. The apartments are newly renovated with flooring and appliances. My biggest concern is with staffing. There isn’t a marketing person available on weekends and I kind of had trouble getting an initial tour. The person who helped me suddenly was gone and no one contacted me to let me know who I would be working with.