Pacifica Senior Living

So far she loves it. They could do a little better with cleaning. Every now and then you see a cockroach. I want them to get rid of the bugs. To me one bug is too many. They could step up the activities a little more. When I went in I liked the way it looked, and the apartment was beautiful. The only thing is that we come from up north and there isn't much diversity here. She gets along with anybody, so having a little more diversity among the residents would be nice.

It is a brand new building. Very nice, everything was very new, but they were barely opening up their assisted living when I went to tour it, and the grounds were just cement, no gardens or anything like that. Because they were new they didn't have any acts lined up yet. I didn't liked the grounds, they were not very serene. It was basically parking spaces. I think they were formerly condos or apartments that they were converting into a retirement community. It's fine, for a completely independent living person, they are probably good.

Felisha was very nice. The location of the facility was great - right next to the library. Rooms seemed clean with different areas for gathering for games and activities. Restaurant looked very nice too. This was the first facility I have visited so hard to compare. Only drawback may be that it is independent living only - would have to move if situation with mom changed.

For people that really have the money I guess it would be great. It was clean and everything but it just wasn't what I was looking for. It may be new but it wasn't as warm as another place I saw and I was looking for some thing homey and warm.

I believe we found the best place for my friends Russell Mc Farland and Gertrud Kiwitt. Your selection worked very well. We only visited 3 places out of the 6 offered and decided on Emeritus Palm Springs. The staff there was very gracious and helpful. It is difficult to have one person well and one handicapped making this big transition but it is going to be ok with a little more time for Gertrud who is taking it pretty hard. I am coaching them the best I can and there is only one problem for them and that's the food. Not enough variety and usually too salty so I advised Russ to let the staff know that he need a salt free diet. Again a big thank you for your expertise.

I thought everyone was too old there. Everybody was in wheelchairs. It was very pretty and clean but I just felt the people there were really old so my sister-in-law wouldn't have fit in there because she's only in her seventies. They recommended a sister property of theirs. They said it would be a much younger crowd and they were right. That was helpful.

The experience has been since May of 2013 and all seems to be fine with the care for my mother-in-law. Pacifica is prompt on calls regarding any concerns about Mom. The place is really beautiful and the residence are about to go outside into secure grounds so they are not limited to a building. I think that the experiences we have had so far seem fine after all it is a memory care facility and they take full responsiblity for each resident.

The best part of Atria Burlingame is the location. The worst part is the staff turnover. It's okay to have turnover but when it's really noticable, it's not good. My mom is in assisted living and she is not using a lot of the care services. The care is limited in what they offer. If you look at it in terms of actual quality it's probably a 4.5 but in terms of what they offer, it's average. For the activities, I don't think the variety is there to account for the different levels of the residents. My mom has complained that a lot of the the activites are geared towards people who are less mobile and she's still fairly mobile.

Nice, but very confusing on getting around the insides of the building.

My comments for #7: my dad is in the memory care unit and they don't do much of anything for them for activities. I feel they should at a minimum, take them outside to get fresh air and that never happens. Facebook posts all of the fun activities, but that is for non-memory care residents. More care should be taken to work individually and engage with those in memory care to help them because many are nonverbal. Before we moved him here I was told that they do work individually with memory care residents to help engage their talking and memory, but that isn't the case. We moved him here so he could be around others since he was lonely at home, and because I saw all the events they planned for them, but the memory care residents aren't included in those generally.

The staff is nice but they need maintenance workers. Asked for things like screen repair on windows and never gets done. Also they have only one elevator working since my mom moved in on [date removed]. Second broken elevator still not fixed after more than 4 months!! Umbrellas broken on outdoor front patio that were never replaced so residents have no shade if they want to sit outside.

Caregivers are very good! Food is ok, options are good Ceilings are paper thin; nerve wracking to constantly hear upstairs neighbor. Bobier is a busy street, lots of noise and sirens Rooms are quite large; nice

They need to be a little more transparent, especially regarding the activities. The rooms are not op to standards, broken patio doors, broken screen doors that never get fixed they way they should. Back up water in showers and toilets. Short staff or no staff for maintenance.

I would tell others to be assertive with the management to get back to you if you have any questions of complaints!

The admin changed about a year ago and the care has gone down. For instance, they haven't had hot water since [date removed]. I don't know if the new admin will bring up the care or not. But, it isn't a par right now. They should do more mobility activities like chair yoga and light weight training.

Communication is big. The staff I don't know is fully attentive because we went in on Mother's Day to visit her and she was soaked in urine and we told them that the chair was wet and nobody clean the chair

The staff changed more than once recently. No one is responsible for answering the phone. They take too long to cash checks. The room is not cleaned often or efficiently.

What I liked most was the cleanliness and friendliness. Didn't care for all of the strict rules.

They had a great sales pitch but, the reality of the situation was different than the promised. We were very disappointed. And our sister ended up in the hospital as a result of their care.

Sadly their bus broke down in November. Recently they got a van that is not handicapped equipped. Residents have been having to pay 20-40$ to get to store or doctors. No lunches or outings. Vet y sad.