Pacifica Senior Living

Overall an adequate experience. Most of the staff is very nice, but appear to be short-handed. However, there are a couple of nurses that are not quite so nice ( at least in my mother-in-law’s experience) that have caused more of an issue for the elderly who is trying to get adjusted to this new way of life. Residents also are nice and form a caring community amongst themselves. The sales team is excellent and helpful. The dining is satisfactory but takes too long for the actual food to be served in the assisted living dining room (again, staffing shortage?).

The building is located conveniently to a lot of places. The interior is nice and bright which is nice for low vision residents. The apartments are newly renovated with flooring and appliances. My biggest concern is with staffing. There isn’t a marketing person available on weekends and I kind of had trouble getting an initial tour. The person who helped me suddenly was gone and no one contacted me to let me know who I would be working with.

My step mom didn't really appreciate the breakdown in communication after my dad was admitted to the hospital and there was a lot of confusion regarding his clothing and furniture so, maybe labeling literally everything would be prudent.

The price was reasonable that's within my budget. Overall, I was not happy with the place. Took my wife out in 2 months. Not recommend! The housekeeper kept removing things from the room without my permission, didn't periodically check if restroom was clean, and didn't speak English.

My experience with Alta Vista is ok, not great though. The staff is pretty good. They can stand to hire more personnel. The food is OK, it can be better. I believe the facility need more outside activities.

We moved out due to new management the price went up about [removed]$ so we decided to move him home with us. The place was not looking after him like we wished and management what not there because of them transitioning so we had little to no support with anything after this last year living there

We would give a 3 on each with meals and friendliness of staff a 4. We don't think there is enough staff and they don't spend enough time when mom needs something done. They rush and make her feel bad about spending time such a showering. The pharmacy consistently runs out of medications. My mom will sometimes go a week or more without them. This is a huge problem!

Friendliness and dedication of the nurses that I like most of the facility. They have many things to improve on: cleanliness, especially the floors in memory care. Many improvements need to be maintained. I feel that memory care is often forgotten in the activity spectrum...the residents need more motivation. The quality of care is lacking due to short staff issues. Also, the memory care security door needs to be addressed. They need personnel just to let in and out visitors. The nurses are too busy taking care of residents and don't need to be running back and forth every time someone needs to come in or go out. I have waited outside the door several times for a lengthy time for someone to respond. Our families have experience and would not recommend.. need many improvements. Such as maintenance, cleanliness short staffed and better activities.

The facility is nice, but is understaffed. The caregivers are kind and respectful and doing their best, but we have had challenges with lack of communication, delay in response to maintenance requests, response time when assistance requested not always in a timely manor, transport services have been unavailable now for over 6 months, and there are not adequate washers and dryers for the number of residents.

I like the people and the cleanliness best. The staff are all friendly , welcoming and easy to talk with about care. Meals are balanced but there is little deviation from the menu for those with dietary issues. They also could respond quicker to residents.

The facility is beautiful and very playfully decorated. The touring experience was great. The room was a good size. Visiting hours and rules were good. I didn't love the lack of communication in regard to medication. We didn't feel like the staff listened to us very well.

This was not a good fit for my loved one. They are only interested in easy patients that do not require a lot of work and those who do not cause problems. Every week when I tried to get my loved one to take a shower I had to spend 15 min trying to track down a caregiver just to get a towel. I barely saw any activity except them sitting and watching tv. Also, there is only 2 guest bathrooms in the facility. One on the 1st floor and 1 on the second. The bathroom on the second floor was out of order for several weeks. Had to go downstairs to use the facility bathroom.

All was pretty well except management being unresponsive and a lot of turn over. Communication was the worst. I wouldn't recommend now that I see how nice [removed] is. No communication with director or caregiver management. The Caregivers were very good though and even gave their personal cell phone numbers.

It's a beautiful building with a pleasant outdoor space. The staff is caring and competent. I especially appreciated the food service staff. Those young people were exceptionally involved, funny, and solicitous of my parent. More events to encourage community for all members. Community members seemed clicque-ish. My parent was too isolated there. It wasn't a good fit, although we toured multiple times. Management has room for improvement. It was a really poor choice for us. A lovely, historic building, with excellent employees, but it lacked support when it was most needed. Great for an active senior; close to Hollywood amenities, and provides transportation.

I would love if they incorporate a physical fitness program where they brought in a physical fitness person twice a week. Everyone is friendly and nice except one waitress that my mom tangles with once in a while. They have a cleaning person clean my mom's room once a week. They also wash her sheets and towels for her and makes her bed each week with clean sheets. My mom is still independent so she doesn't require much care. This is the one area that my mom complains daily about the food. They tend to run out of the good food choices quickly so by the time she comes down to eat they are not edible. The vegetables tend to be mushy and have no taste. Sometimes the food choices are not edible. She will always eat dessert though. They need to offer more activities. Bring in more entertainment and get them out of the facility more also it would be nice if the could have shuttle service on Sundays so that she can find a church near by to attend. Her rent was just raised $[removed] a month and while this is her first rent hike I feel it is high based on the things she is offered.

This place is a holding cell, but maybe others are not much better. As one of the nicest staff members told me.."they don't get better." The staff is nice, but not much stimulation or anything - but the residents are pretty much "gone" and gradually getting worse.

The director does not communicate well and they are understaffed, especially in the evenings. The food in the brochure is not what is served. It's not gourmet by any means. They run out of food that's on the menu all the time. They have activities but lately the activity will say "self ran". They need to encourage residents to be active and do more hands on activities to facilitate relationships inside the facility so they are not lonely. My loved one is very lonely there. She said nobody participates in anything.

Part of the experience was on my mom. She went to Chesapeake Place with the attitude that she wasn't going to participate. She only went to the dining hall a few times and wanted her meals brought to her room. She didn't extend herself as far as making friends or participate in any activities. She entered hospice care the last few months she was there and we had issues getting the staff to follow the nurses instructions on feeding and food preparation. Like most of these facilities they were short handed and mom had to wait quite a while for response to her call button. The night staff nurse seemed to be more attentive on checking on her and giving medication. I did not experience any rudeness or lack of professionalism with the daily staff but some of the admin staff was not very responsive. My sister actually contacted their corporate office and reported them. The main issue after she entered hospice was lack of attentiveness and assistance with eating and the food preparation. She was supposed to have puréed food or food that was cut into small pieces and staff was to assist in feeding. They continued to give her "regular" food and would just drop off her tray and leave. She also experienced several falls while there. Staff would come in and find her in the floor. People told us that these facilities don't like it when residents are in hospice because they feel they are being "watched." I don't know if that was the case but it did seem that the staff did not appreciate the hospice nurses. Several of the nurses did state that they had some difficult interactions with the staff.

At this point in their experiment I would not recommend them. I am leaving in 2 weeks to go back to regular apartment living. SCG did not live up to their statements in their agreement. We had housekeeping for only 2 of the 14 or so weeks I lived here. The Main Lounge has been closed for renovation for approx 9 weeks and is still closed. The food menu is (according to my dietary understanding) not good for seniors. Sausage for breakfast 4 mornings each week. No fresh fruit is served. A lot of starchy meals are served which are cheaply produced. The bus service provided for shopping, medical appts and trips is a laugh. Each of 2 buses seat 12 people. SCG has about 200 tenants. How can they get away from the place just for a few hours. When I realized THEY were not going to change, it was up to me if I was going to be happy in my final years. So on the 16th October, I am leaving. No regrets, just learning.

My overall view is limited because I'm not here, but she does tell me that she is bored that the staff is not engaging and she feels like she is in a prison. I realize she wants to be home, but that is not possible so a lot of this may be because she just wants to be home. The facility is very clean. Her separate room is not so clean. A few of the staff members are friendly however, as far as I can see none of them really engage with her they say hello and then sit on the side. As far as the quality of care, she seems healthy. Meals are served three times a day and she enjoys them. There are not very many activities. I know the activities Director has been changed a few times. And I can't really comment on the value or the cost because I really don't know what other places are