Pacifica Senior Living

My family and I are pleased with the choice we made for my dad to go to Pacifica Senior Living Hillsborough in Chino, CA. The one and only issue I have is that he is immobile and in a wheelchair. He has fallen three times in the 2 weeks that he has been there (twice having to be taken by ambulance to the ER). I know that the staff is doing the best that they can do and maybe it will be determined that my dad requires a higher level of care and attention. We are working with Pacifica to see if there are methods we can try to make it difficult for him to get out of his wheelchair (making sure not to ride the fine line of illegal restraints). Otherwise, the facility is wonderful and he really likes it and they like him.

Cherry Hills Club has been a very nice place for my loved one, so far! It's a very nice looking facility, the staff are very friendly, and they do a great job taking care of everyone. The one thing I'd like to see them improve is that, although they have quite a lot of activities, many of them are too complex for some residents to participate in.

The staff is wonderful, and the place is clean. They also provide a high level of care and offer a fair amount of activities. I would definitely move my grandmother here if needed in the future.

We like the access to the outdoors with the small screened porches, and the ability to plant flowers outside the porch. It makes it more personal. The staff is friendly and helpful. The facilities are pleasant with a lot of outside space and nice landscaping.

At the level of care for my loved one – I’d maybe put the activities at a three and a half. I was really hoping for more activities. Overall we were really pleased with them. The food was a three and a half.

This was just for an overnight respite stay. When I went to check out there was some difficulty finding someone to do that. They had a little happy hour, which was good. The food was fine. For the time I was there I can't think of anything to be improved or done better.

We've had a good experience with Victoria Court so far! It's a nice looking place, the staff have been very friendly, and I feel like they do a great job looking out for my loved one! Whenever I visit I get the impression that they try and make sure each resident gets a lot of one on one attention and care.

We used this community for respite care and it was a short stay. At the time that we used their service, the community was clean and the staff was friendly. They met our needs at the time.

I feel the people that work there are the biggest asset. The kitchen is great and my mother has made some good Freinds. she is happier there than she was at home because she has more people to talk to.

I think it’s a wonderful community. One bright and cheery even in the memory care, a lot of the places we looked at were not as bright in the memory, but my loved has a bright and cheerful. My dad thinks it’s really good quality food. The staff is very, very nice. It’s the nicest and the best. There are always going to be issues and we are finding some issues, but nothing that is threating my mother’s care. There’s a lot of staff changing. My mom’s care is very good. I think people find this community very cheerful.

They are very clean, and they have been friendly that I have observed. They also do a very good job with activities. They are a little slow to respond to an alert button from time to time. They are pretty good about responding to my requests. They do an assessment before they are admitted and then again in 30 days, and I would like that to be more of an ongoing discussion, rather than waiting a couple of weeks, as it seems things can change quickly.

good- will be updates soon, small balconies and just okay grounds

Tracy. All single story. They do not take dimentia patients, $4370 month includes food, laundry and housekeeping. Have 12-14 apts per bldg. This is a part of a larger community they can participate in. 154 units total (27 in assisted care). Includes cable TV. Help with bathing, laundry and dressing. Have various activities and excercise classes. not sure of sq ft but fits double bed, 2 recliners, dresser and TV.

One bedroom unit not bad. Dining room looked ok. Too many people just sitting around in the small lobby. They do have transportation to doctors and other locations, even for wheel chair bound. Everyone gets a call pendant around their neck. There is an initial buy in in order to live at this facility.

Mom wrapped up her first week. She is adjusting nicely and both staff and other residents have been welcoming and helpful. She is enjoying the activities and finds the food to be prepared well and a good variety. The laundry and housekeeping services were excellent. We have already recommended the facility to a friend for his mother.

I’m satisfied with the care services. It’s very clean. I guess it goes back to the value rating – in the whole San Diego county area it’s one of the best values for someone who needs assisted living. The food is okay, some it could be better. I haven’t had any issues with parking or the laundry services.

The experience was great. I found this place for my grandmother and had almost no time to get her moved. The management was excellent. The wait staff could be more attentive. Overall a great value for a senior living on a fixed income budget. Would definitely recommend.

They are going through a remodel, so that affects the cleanliness and can make things a little chaotic. The staff is really friendly. They do a really good job with the activities, and offering a variety of things to do. There really isn't anything I would like to see improved or done better. The only thing I hear about the food is that it's not always hot when she gets it.

My dad has been in for less than 2 weeks. So far, he has done well. However, he is now in the hospital with pneumonia. I am hoping he will return to Victoria Ct soon. The staff is pleasant, he seems to like the food, his room is nice. There are many activities to keep him busy and active.

All the things I rated were excellent. The only thing lacking is the continuity between caregivers between shift to shift to shift. You can tell one caregiver something and it doesn’t get passed on to the next shift. They are working with me to get this worked out. It has shown improvement. If I knew what I know today when I made the choice to place my dad here, I’d still place him here. The food is okay. I’ve had the food several times.