Pacifica Senior Living

I am so pleased with the services that my mother has been receiving at Pacifica. The community is clean, the food is delicious, has a great variety of activities and wonderful caring staff. The down fall is the business office director has messed up my mothers billing multiple times, has not cashed her rent payment on time more then once and is full of excuses. She never responds unless you go into the community to speak to her directly. If you have questions and want your questions answered the best people to go to are the Executive Director or sales Director.

Although my mom hasn't yet arrived, as each day nears, my anxiety rises. What if she is unhappy? What if she is difficult? What if, what if, what if? Every 'what if' I ask is calmly and compassionately answered by [name removed]. My confidence in her skills in handling my mom's transition and making her feel welcome and at home grows daily. Now, instead of worrying, I'm getting excited for my mom to start living her best senior life! Thanks to [name removed] and [name removed] for helping me make this difficult decision with kindness and understanding.

The lady who worked with me was awesome. She was engaging, personable and honest. The facility itself does not meet my needs. The building and infrastructure are old and tired. Window seals were broken so windows were cloudy. The rugs were clean but stained (in places) and outdated. The whole building needs a major renovation. I am also looking for an independent living option which they did not offer. I wanted full kitchen and laundry in the room.

Hello, I want to shout of the sales manager, Langley Jackson. Langley has a kind, caring, and compassionate heart for what she does. I’m having a hard time acknowledging my mother in laws care. My husband is thrilled we toured here first. Langley was patient and answered all the questions i had during my tour. At all the places I’ve toured, Langley has a heart for the seniors and not money. I will be choosing this community for mom in a few months. I want to add, Linda the front desk is welcoming and a happy women. Thank you a place for mom for referring.

Everyone at Tampa Gardens from [names removed] to all the caregivers and even both receptionists all know my Mom , [name removed], by name and care for her with the utmost respect and concern for her wellbeing. I truly appreciate every single person there including Mom's fellow residents who make her feel part of their group and treat her with kindness.

I love the Hollywood Hills Pacifica's facility, staff, management and care. They have good food for the residents, too! The management is very caring and thrives on listening and responding to their residents' concerns. They are NOT profit driven, which is a HUGE plus on the monthly room rate and service charges to families. The facility is designed beautifully for maximum sensory stimulation for memory and elderly clients. The building and grounds are immaculate. They have stimulating daily activities and outings. It is the best place for my sister to feel that she has a comfortable, safe and caring place to live. Everyone that I take there cannot believe the beauty of the place and her assigned room is actually a private apartment space, not a hospital like semi-private room like most places.

Staff were very professional in all interactions.

Toured the facility with [name removed], who was professional and personable, and did a fantastic job answering all our questions and giving us an insight as to all the great things that this facility has to offer. Impressed with the room layouts, interior decor, and outside amenities. I consider this facility to be the high standard for others to compare. Thank you very much.

An appointment to hear about "downsizing." I would love to move there and live out my life. I am 88, my condo is up for sale, my future is uncertain. I'm now excited of the possibility of making Pacifica my home.

The facility and staff are wonderful!! Highly recommend. My mother is no longer there for other reasons ( too far away from family and friends, wasn't ready for assisted living).

Pacifica has been a great facility. If there was a section titled Communication I would have given it a 4 but that’s really been my only issue. They were 5 star communicators before we signed. It’s been nothing urgent and with being a new family to this entire process, we had a lot to learn. We don’t know what we don’t know so I’ve learned to ask a lot of questions and guide the level of care for my father from there.

Excellent customer service and a wonderful tour

Overall my mom's experience has been very good. She is treated with love and kindness. I believe that her health has improved since she has been here. She is more social and bright.

My loved one was previously a resident at Pacifica Senior Living Northridge for almost a year and the experience was great for her. This place is a great facility. Based on our experience, I would recommend Pacifica Senior Living Northridge to others.

I would recommend Avila Senior Living at Downtown SLO. It's a small community feel. If you want extra special food, it may not meet your wants. But the food is cooked fresh and is planned by a nutritionist. You need patience waiting for food to be served sometimes. All of my needs are met and I feel safe.

The staff are kind and attentive which made a great difference when he got more feeble. I never heard impatient or curt conversations with patients. Also having an enclosed area with gardens and gazebo accessible at any time was perfect. Much better than the last place he was at where you had to ask to go out to the sad concrete patio. And they understood dementia better at Pacifica, were more aware and considerate about issues that arise (like his wanting to pack up every other week). Absolutely recommend Pacifica.

While working with [name removed] from A Place for Mom I toured seven or eight assisted living communities in the greater LA area and narrowed the choices for my 97 year-old mother to visit down to 2. After the visit to Hollywood Hills Pacifica she determined she needed to look no further. The facility is beautiful. Families are invited to participate in happy hour and other special days. My mother enjoys the interaction with the other community members and especially being able to get a manicure on site. [name removed] was a dream to work with in making the move. More importantly, my mom is happy.

I love how they treat her. Her room and others areas are always very clean. The staff is wonderful! Her care and med techs are great. Meals are given 2 choices and my Mom enjoys them! On activities she being 100 doesn't participate much. But they seem well organized. $$ is not over what seems reasonable for the care my Mom is receiving!

great experience and things were detailed. The time was take to take us around around and explain everything.