Options For Senior America

Things worked out well. They were a good agency to work with. I would give them a good score.

Love the the coverage, there was a mismatch with the nighttime care, but it was sorted out and they were very apologetic and fixed the issue.

Both caregivers Natasha and Chema provide excellent care for my mother. The responsiveness of the staff at the branch and corporate offices is good and the overall quality of services is good.

It was a ruff start for us, but everything is working out very well now. We have an amazing care giver, she is excellent at what she does. My father really enjoys when she comes to help him. Our experiences has been good so far. I would recommend this home care, they have been great.

So far everything is going okay, my mother wasn't very happy with the fact that we are on our third CNA. I understand that CNA's move on she just doesn't like the fact the this the third. I like my mothers environment a certain way due to the fact she has dementia and I don't know if the agency speaks with the CNA's before they come to inform them of this due to the fact I've had a few concerns about the way they been doing things. The CNA's are nice and friendly but I just feel my standards are a little higher.

They did a fine job and showed up on time. They were just a little more expensive than what I was able to budget for.

very freindly very helpful and responsive, was just not a good fit for what my Dad needed

Its the onlyu alternative to a facility for my mom, and that is something I think would kill her

We're very pleased with how things went with Options for Senior America! They were easy to work with, and the aides were friendly and reliable. I am completely satisfied with the service!

Working with this particular agency has been a pretty good experience. Although my Mom doesn't want the help she really needs it and it gives me a peace of mind knowing someone is there to help her when I am not. They have been very accommodating and very flexible with scheduling which I really appreciate. I would highly recommend them!

They were nice to deal with. The only problem was that for a while they were late all the time. Other than that, the friendliness and care services were excellent. The care givers they sent were very friendly. They did a good job at taking care of my loved one. The value could be a little better. Overall, a pretty good experience. The cleanliness and activities are not applicable because they send the care givers to my home.

The staff was very helpful and accommodating. While they tried to match the right person neither of the two workedout for my family. We needed someone to cook and unfortunately it did not work. Although I did not find a match. I would reccomend this agency to anyone looking for care for the elderly.

The reason why I selected Options for Senior America in Bel Air, MD was because of their prompt response to my inquiries. Diane and Erin have been instrumental in finding a companion for my mother. While I don't understand the screening process I feel that interviews should be conducted by the families to determine if the care provider is a good fit and not waste everyone's time sending out people that are not. The overall experience so far has been pretty good and it gives us all a peace of mind that someone is there to keep my mother company and take her out of the house periodically.

The one that I’m using out of Manassas with Michelle as the director – she’s amazing. They haven’t missed any appointments. When our main caregiver needed to go on vacation they sent a replacement, but that was all pre-arranged.

So far do good! No problems at all, service has been a great help.

I am the exectuive assitant for the patients husband, I hear his feedback and I talk to the caregiver on the phone so i have limited knowledge. I have heard good feedback, the only challenge would be the caregivers english, that's a challenge, but that's also something they can get past because they've worked with the same person before. When I called her very last minute to see if she could come in earlier on a Saturday, she immedeatly answered her phone, she said yes and she followed through. That was really gracious of her to come so last minute. I've talked to the options lady, Kaileen and dealt with her all along and then primarily Connie and she is great, super professional, responsive and friendly.

I plan to talk to the Director today to see if we can make final arrangements to get help for my brother. He has not been easy to work with. I talked to him yesterday and told him that we have to take care of this now. I will try to get this settled. I will keep you advised.

Most likely to begin with aides here. Flexible and don't require alot of paperwork for private pay.

It was a struggle at first but we have finally worked out the minor issues in getting the caregivers we needed. The caregivers we currently have are nice. Some do light housekeeping and one of them is solely for companionship and care. I would suggest asking the service up front if they are able to handle the care needs you are looking for. This service is better than others I have looked into.

The caregiver that comes in 2 days a week for a few hours to keep my husband company is very nice. We will be going out of town for a little bit but we will be using this service again when we return.