Options For Senior America

They were nice to deal with. The only problem was that for a while they were late all the time. Other than that, the friendliness and care services were excellent. The care givers they sent were very friendly. They did a good job at taking care of my loved one. The value could be a little better. Overall, a pretty good experience. The cleanliness and activities are not applicable because they send the care givers to my home.

The staff was very helpful and accommodating. While they tried to match the right person neither of the two workedout for my family. We needed someone to cook and unfortunately it did not work. Although I did not find a match. I would reccomend this agency to anyone looking for care for the elderly.

The reason why I selected Options for Senior America in Bel Air, MD was because of their prompt response to my inquiries. Diane and Erin have been instrumental in finding a companion for my mother. While I don't understand the screening process I feel that interviews should be conducted by the families to determine if the care provider is a good fit and not waste everyone's time sending out people that are not. The overall experience so far has been pretty good and it gives us all a peace of mind that someone is there to keep my mother company and take her out of the house periodically.

The one that I’m using out of Manassas with Michelle as the director – she’s amazing. They haven’t missed any appointments. When our main caregiver needed to go on vacation they sent a replacement, but that was all pre-arranged.

So far do good! No problems at all, service has been a great help.

I plan to talk to the Director today to see if we can make final arrangements to get help for my brother. He has not been easy to work with. I talked to him yesterday and told him that we have to take care of this now. I will try to get this settled. I will keep you advised.

Most likely to begin with aides here. Flexible and don't require alot of paperwork for private pay.

It was a struggle at first but we have finally worked out the minor issues in getting the caregivers we needed. The caregivers we currently have are nice. Some do light housekeeping and one of them is solely for companionship and care. I would suggest asking the service up front if they are able to handle the care needs you are looking for. This service is better than others I have looked into.

We've been working with Options For Senior America for quite some time now and things were great at first. It was after working with them for a while and going from a caregiver that we loved to mediocre service from others. My parents loved the original caregiver that they had because she went above and beyond to make sure they were comfortable. Since she's been gone they constantly have to stay on top of the caregivers in order for them to do anything other than sit there. It has been really frustrating. I don't think that at this point I would refer them to anyone.

Very nice people to "deal" with. Only concern was there billing department sent wrong rates on the invoices. Also invoices are only sent by email. I have my wife in a home and hospital with MS and have been caring for my Dad and Mom now. I do not open my email sometimes for 3-4 days. It would be nice if Options for Senior America also did paper invoices.

It's hard to know because I don't have a lot of different experience but i don't like the way the billing's managed. I feel like it's a bit hard to understand and I would much rather do a month at a time, it makes more sense to me and I suppose that's the biggest thing and that it's not local. We only have one care giver and she's worked out very well. I haven't been in a situation where I needed to have more people than that, for the 3 days that she comes and her approach and her background as far as working with us, that's worked out really well. I can't give it a 5 because I don't really know what would be perfect, I think all the needs are met for what we need and there's some flexibility, maybe eventually have somebody who can stay for overnight or more long term when I need to go out of town. I think it takes a little bit of time to really get a routine down but it's worked out very well and I think the person that has come in has helped that happen.

Improvement suggestions: games, puzzles, word searches, etc. that will stimulate the mind, help with memory. As well as card games, instead of tv, to pass the time. Thank you.

I didn't have the best experience. Staffers coming late, not clocking in with app, also leaving a few minutes early. Next person was pushy but her help was appreciated. One person came out of uniform in spandex pants. Last Staffers had a sick child at home. Things happen I understand, but it was very busy for a two week assignment

The caretaker they have been send recently is great but we have had some that were terrible. Some of them were so determined To help only my husband and not me that they made me fell unsafe in my own home. One of them sent me to the hospital by opening windows in the winter in both bedroom and bath when I was in the shower. The breakage rates were awful. Some had very little common knowledge: like how to slice an apple so most of the seeds were not put on my husband's plate.

I have learned some very disturbing things about this facility that i KNOW other families need to know…they do not interview the women that work for them. They are sending people i to our homes they have never once met or seen and i find that reprehensible The person who cares for my father we lucked out on, and just happened to be honest and a super hard worker who was supportive and beautiful towards him. However the two times we had to try to have a sub it was terrible and i would have never continued with the agency had it not been for our full time person I was straight out lied to more than once by the supervisor

There was no facility. The people I talked to on the phone were pleasant and understanding but they were working with the same pool of workers that the other agencies had.

The nurses are nice and they send the same one for a while. But they are not good about getting a substitute when that one can’t come. They often put things away where I can’t find them. They are supposed to fix lunch but most can’t cook well. They tend to keep putting him to sleep instead of doing his therapy. So, he is awake when it is time for me to sleep.

Although the agency provides proficient care at best the fee is extraordinary. We are currently searching for better financial solutions.

It was relatively easy to set up the services and the administrator came out to see the house and she came with the caregiver. She was a really sweet person and willing to work with us. She was a lot shorter than my loved one and he needed help standing out. She did not show a lot of initiative with him. I really liked her a lot as a person, it just was not a good fit from a care perspective. [name removed] who owns Options for Senior America was very nice and flexible with our scheduling needs. I would tell others to just make sure to spend the time finding the right caregiver for your loved one.

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