Options For Senior America

Our experience is mixed. We have been with them for about five weeks, and they would provide someone for four days during the week, and the three day weekend would be a second person. We have had the same person for the weekdays so far, however in four weeks we have had four different weekend people. In general most of the people have been fairly professional, and friendly. The weekend people have had a difficult time with the tasks, and particularly at night. We have not had an issue with scheduling,

We have had one of their ladies here for about five or six weeks. The first woman was fine, but she had to have a fill in for a couple of weeks. They have done fine, but one girl was working all night long and then wanted to sleep all day. They did replace that person with a couple of different people and we have yet to see what they will be like. It really depends on who you get to come out, a lot of them want to talk on their cell phone. The organization has been fine to work with and they have been about average in price. Options did send someone out to interview with us before they came to work. The manager seems like a forthright individual.

We didn't use them because they were really slow to respond to my emails. I thought that was odd for a company trying to get my business. If they are that slow to respond to my emails in the beginning what kind of service would I have?

17.00 hr

My wife, and I am partially using this home care agency. They were not able to fully provide the type of care giver we want. So we use Options for Senior America,and as well as another agency. The care giver that we use from them is great, she is very good at what she does. Overall I wish they were able to accommodate us better.

The caregiver who was sent by Options was very well suited to working well with elderly people, both by temperament and by training and personal experience. She made a very positive contribution to my mother's last year. Business office was less helpful.

There were many problems. The attitude of the caregiver who would complain to the residents that she was leaving. The food did not comply with a diabetic diet for my husband, no activities , very slow response time. Cannot recommend.

I was not satisfied with the services recieved I would tell a friend to make sure they had a nanny come and to throughly vett the caretaker. I picked this community because it was a in home care situation.

I would tell others that the problem is that they are not very detailed. We ran into a lot of scheduling problems and they were confused on the times/days they were supposed to show up. We liked one of the caregivers and she tried her best and the other we used could care less. We used them for a short amount of time and I would not recommend to others looking.

Options was not a good fit for us. We did not like the care-giver they sent nor did we like some of the policies Options had which we were not informed of before hiring them.

The manager of this office is the most unprofessional, poorly spoken and ill knowledged home care professional I've dealth with. I would rather communicate with his office staff one hundred times over before I deal with him again. [Removed], you have put a very sour taste in my mouth and I will never again consider using your services. I am sure the company is great as there are plenty of great reviews but I won't find out.

They were not very reliable for me. The girl they sent was on time for the first few days, and then late or a no show for the rest of the time. They sent me someone else but it didn't appear that person would want to work all of the shifts I needed. I liked John, and I liked the first girl they sent, but it just wasn't reliable.

I would never recommend this company. Their caregivers lacked the basic skills needed to take care of elderly people. I was told the co. did very thorough screening of their caregivers but very rarely was that obvious. They did have a few good caregivers but they would then leave the co. I got Options through the veterans because my dad served in WW2. I tried very hard to be switched to another co. but every time they had a new person I was asked to please try them before the veterans would switch.

I am very disappointed with the lack of care my loved one received from Options for Senior America. They did not have any patience with my mother and where so quick to give up on her care then provide her with patience and comfort with this new adjustment of caregivers in the home. I have cancelled my services with this company and would not recommend them to anyone.

When the caregivers showed up they were nice, but inexperienced, and sometimes hungry. There was always something wrong with scheduling,or they just didn't show. I have never been as stressed as I was when Mom was their client.

Unsatisfied with staff and service

The owner seemed nice. But unfortunately the people they sent over were often late and sometimes didn't show up at all. I just found them to be very unreliable. Maybe their services would be better for people needing longer term care. I only needed a couple of hours a couple of days a week, and it did not work out well.

There are some great caregivers within the organization. Unfortunately management changes every 6 months.

Horrible service. Contracted for 4hrs per week. NO service for 3 out of 4 weeks. was billed for hours where no service was provided closed contract would not recommend the agency

This place is a joke and provides terrible service in the Richmond VA area they need to be shut down asap