Options For Senior America

We've been working with Options For Senior America for quite some time now and things were great at first. It was after working with them for a while and going from a caregiver that we loved to mediocre service from others. My parents loved the original caregiver that they had because she went above and beyond to make sure they were comfortable. Since she's been gone they constantly have to stay on top of the caregivers in order for them to do anything other than sit there. It has been really frustrating. I don't think that at this point I would refer them to anyone.

Very nice people to "deal" with. Only concern was there billing department sent wrong rates on the invoices. Also invoices are only sent by email. I have my wife in a home and hospital with MS and have been caring for my Dad and Mom now. I do not open my email sometimes for 3-4 days. It would be nice if Options for Senior America also did paper invoices.

It's hard to know because I don't have a lot of different experience but i don't like the way the billing's managed. I feel like it's a bit hard to understand and I would much rather do a month at a time, it makes more sense to me and I suppose that's the biggest thing and that it's not local. We only have one care giver and she's worked out very well. I haven't been in a situation where I needed to have more people than that, for the 3 days that she comes and her approach and her background as far as working with us, that's worked out really well. I can't give it a 5 because I don't really know what would be perfect, I think all the needs are met for what we need and there's some flexibility, maybe eventually have somebody who can stay for overnight or more long term when I need to go out of town. I think it takes a little bit of time to really get a routine down but it's worked out very well and I think the person that has come in has helped that happen.

There was no facility. The people I talked to on the phone were pleasant and understanding but they were working with the same pool of workers that the other agencies had.

The nurses are nice and they send the same one for a while. But they are not good about getting a substitute when that one can’t come. They often put things away where I can’t find them. They are supposed to fix lunch but most can’t cook well. They tend to keep putting him to sleep instead of doing his therapy. So, he is awake when it is time for me to sleep.

Although the agency provides proficient care at best the fee is extraordinary. We are currently searching for better financial solutions.

It was relatively easy to set up the services and the administrator came out to see the house and she came with the caregiver. She was a really sweet person and willing to work with us. She was a lot shorter than my loved one and he needed help standing out. She did not show a lot of initiative with him. I really liked her a lot as a person, it just was not a good fit from a care perspective. [name removed] who owns Options for Senior America was very nice and flexible with our scheduling needs. I would tell others to just make sure to spend the time finding the right caregiver for your loved one.

Need more business like this

We used this service for a short time before my loved one went into the hospital. We did have an issue in the beginning of getting a different caregiver everyday. We did bring this to their attention and they did resolve the issue. We did have an issue with the caregiver not showing up or not following through on the services my loved one needed. They did make sure my loved one was taking their medication. We are looking into starting the service again when my loved one comes home.

I have been signed up with Options home health company for a little over three weeks to try and get someone to come and help me take care of my mother. They are really having hard time trying to find someone to come out to our house and they do not have a nurse that could make it to our home. The staff have been polite to work with but I think they need to make sure they can accommodate peoples needs before they agree to help them.

We used Options For Senior America for a week. We had a good experience with the caregiver they sent to my home.

We have a very unique situation for my mother and this home health care has done a good job at accommodating our needs for her. The caregivers have been on time to her appointments and have provided her with great care so far. There are always somethings to be improved on but overall we have no complaints with how things are going. I would recommend them to anyone in need of a home health care company.

The first caregiver that came out was great, energetic and right on point with doing everything we asked of them. The second caregiver is also pretty good. They made setting up the service easy and explained everything up front. They do like to have the same person there for five days a week instead of having two people switching days. They were able to accommodate our needs quickly. The company is honest and straight up.

It was a little confusing since the beginning. The first day, A caregiver and nurse came for 4 hours to do an evaluation and I got charged for the 4 hours. Then, the first lady was not a good fit, I would give her a 1 out of 5. Then one day, she said my husband was a handful and she would not be coming anymore. The second lady was very friendly and my husband liked her, but one morning she was 2 hours late and when I called her she said she had slept in. I think they have a lot of improving to do with their staff.

Spoke with this company regarding home health care. Very expensive. But would consider for respite care.

The people from the agency were awesome, Chuck and Donna were very nice. I did have a few issues with the service, both with the caregivers themselves, as well as with billing. They didn't really do a good job of matching us with quality people, and I felt their billing rates were misleading.

My request for 2 hours of care for Saturday and Sunday mornings for my Mom was not compatible with where the caregivers were located nor the number of hours the caregivers wanted to work in one location. This seems to be a theme with multiple providers

Options for Senior America is not a very reliable, does not show up when needed. They also could not provide staff consistantly. I will be looking into other options for my mother.

I only utilize their services two days out of the week and the lady that comes isn't as efficient as she could be. Everything from the light housekeeping to following simple instructions seems to be really hard for the girl to follow. i feel like she could be more engaging with my dad although I am usually not there when she is. I've instructed her to call em if she has any questions and she has yet to do that so I always have to correct the problem when i get home. I have hopes that things will get better but for now I have to be honest with my rating.

My family never actually started services with Options For Senior America because of different circumstances. My rating is strictly based on my contact with them in search of finding the right agency to help my Aunt. When services were to start the caregiver never showed up and I never received a call or notification as to what was next. After all we decided not to use them and would not.