Options For Senior America

Options for Senior America has been very supportive and thorough with the transition to 24/7 care for our elderly parent. They have been very flexible and responsive to our needs. The caregiver is excellent. He is very patient, has a very positive attitude and deals extremely well with our elderly parent. He has a keen understanding on the information the family members need while being diplomatic and respectfully caring for our elderly parent. When we had an emergency situation, the caregiver and care manager were very responsive. The support and positive interactions from the Options staff has definitely helped us with this challenging phase of life.

We've used this agency for about a year now and they have come through 95% of the times. Their caregivers are compassionate, experienced and professional. My father is not easy to take care of but they managed to handle him very efficiently. When we had the snow storm last week and all government offices were close the caregiver was late to arrive but we got a call from the office to alert us to this. They seem to be on top of it.

My overall experience has been good! I've only had two home health aide so far & the 1st one was working out but she had personal issues going on, so they sent a replacement & she's working out just fine! It was easy to find the replacement, which makes Options reliable. The aide is always respectful, responsible & friendly! I would definitely recommend Options to any potential clients.

The caregiver was very reliable and caring to my husband’s needs. Her ability to make him comfortable made it easier to receive help when needed. The assistance & advice through her experience was very appreciated.

The owner is very helpful the nurse is great. It took multiple aids to find a good one agreed to pay more to get a good one.

Good company, very responsive. Yes I would recommend their company. I would be helpful if they had more aides that drive in the Baltimore area the amount of certified aides in the Baltimore area seems limited and those that drive or have licenses is fewer

Options came to the rescue when we had a family emergency. Without them I would not have had the support needed for my mom during the emergency

In general, live-in care is very expensive, and so it's hard to compare companies, since we only used Senior Options. Assisted Living has been a better long term solution for us. Senior Options was good for the short term.

We only used the live in care for [name removed] for about 4 weeks back in the fall. They are wonderful to work with. Caregivers were fantastic. Would absolutely recommend their home care services to others.

Moms meals were prepared by her husband. Moms loves to dance. [name removed] did this with mom and made sure she walked. I would recommend them with the understanding that if the client has dementia, the caregiver will need to know how to work with them. Some days mom was not nice to her caregiver which was upsetting for the caregiver. She did her absolute best but it came to a point where she no longer wanted to work with mom. I understood.

I would recommend to try them because It's hard to find caregivers. Options has limited staffing options available. [name removed] did try hard to meet my needs.

Our aid [name removed] was the best. She took very good care of my grandpa. She was compassionate and even though he was stubborn and mean sometimes he loved seeing her. She is a great employee to have for options. You can tell that she cares for her patients and she takes awesome care of their needs.

Make your preferences known and keep an open line of communication Team members never leave before replacement is present which gives me peace of mind.

The administration was wonderful, and very responsive. Again administration was good when I interviewed them I was impressed over others , but the staff did not necessarily get along with my person , she was difficult too as she did not want anyone in her home even though she needed help but when she felt better , she fired everyone!

I heard about A Place for Mom on tv or the radio and the woman I spoke with put me in touch with Options for Senior America.

[Name removed], the caregiver assigned to my mother, has been with us since March 2018. She is compassionate, dependable, and competent. I feel bad for her when she needs a few days off. because the process is not easy.

All services are satisfactory! Our family appreciates the service. La Shonda is a wonderful blessing from God!

Sometimes there is a delay with information. Overall very satisfied with my caregivers. We communicate and like our bond.

We searched online by filling a form and we received information from several services. We contacted different agencies and ended up choosing Options because of the rating and the reviews and because of the type of home care service they provide. Their staff is caring, very efficient, willing to accommodate. The beginning of the service was challenging but now it's good and smooth. The corporate staff is professional, assertive, and responsive to unforeseen incidents of caregivers.

We chose Options for Senior America because we had very few options for someone who would live in permanently, so that was the main reason we went with them. The first caregiver they sent us was not a good fit at all, the second one they sent us has worked out for our family. I would tell others that it is not the agency that matters, it is the person that they send.