Oaks Senior Living

My friend lived there for years he passed away and people had been in his room prowling there is no telling what they took had two ladies begging for his stuff. He had just passed and they rushed us to get everything out. When talking to the director she seems like she didn’t care. They didn’t give us time to deal with his death they wanted his belongings out

My mother has been at this facility for awhile. It’s very clean the food she hates.. I’m not to impressed with the director or some of the staff [remark removed] don’t trust any of the caregivers on second they don’t seem to know what they are doing and don’t feel comfortable with some who give out medication.. She has been complaining about stuff coming up missing out of her room. the weekends when you walk in you rarely see anyone they’re always short staffed. When we first brought mom here it was perfect but now we are second guessing it.. I worry about leaving her there now.

We had 2 family members in this residence and had to move both due to sub-par care. The first resident was improperly cared for after a fall and forced to stand on what ultimately was a broken hip. Reports of the incident were then inaccurately reported to the home office. Multiple attempts to work with the home office resulted in no returned phone calls and no corrective action. The point of contact for the family was never notified and the resident had to call directly to reach the family. The second family member was in memory care and moved due to lack of hygiene care and the facilities inability to stop a male resident that continually entered her room and scared her even after multiple requests from the family to care staff. Facilty often had a bad smell unless it was just after cleaning day. Most of the staff were friendly but there have been lots of turnover and they were using contract staff not permanent employees for many roles.

Last year their sprinkler system broke and flooded multiple units. Many were displaced for months with no communication or care from The Oaks. Currently the water has been shut off for days no communication or info to residents. Days with out toilets that flush, showers, or drinking water. Not a word from The Oaks. If you have a senior who you love please do not send the here this is a huge bait and switch scam and you will be sorely disappointed like we are!!

They don’t take care of your family the right way they leave them unattended all the time switch staff to much not clean in rooms only keep outside looking clean late to giving meds let’s clients fall and they act like it didn’t happen horrible place

We took my loved one out of this facility. I would tell anyone who is looking into Oaks at Conyers or who has a loved one in here that for the memory care units, any where you go, do pop up visits to ensure your loved one is being taking care of. They really need to improve on holding the employees accountable. People may have different experiences, but this was ours. The reviews when we were looking were good.

My experience at this community was anything but good. PLEASE LISTEN! Throughout my stay things quickly took a turn for the worst. The first thing my family and I noticed was that the management team is very disorganized and does not do anything in a timely manner. Meals & Activities hardly ever start on time… The care staff has a lack of compassion when taking care of residents. The food is worse than prison food. Caregivers constantly yell at each other down the hallways and fight in front of residents. Most caregivers sit and play on their phones all day. There is absolutely no accountability from the Executive Director in holding employees responsible for their actions. A few months ago I told my family I wanted to move to another community. We decided it was time to move on from this horrid place. I am at a different community now and much happier. I do not recommend the Oaks at Post Road. Especially with the current management and caregivers that are there. Go elsewhere!

Mom was there for a year and a half and the turn over was too much. They put other residents clothes on our mom without any explanation. We removed other residents items and still to no avail they were placed backed. They don't care for residents like they should. Rude and very unkind. Our mom was overmedicated, meds ordered without our consent or explanation. Jewelry stolen...just the worst. We removed our mom and she is doing great and thriving. PUT YOUR LOVE HERE ONLY IF YOU WANT THEM TO DIE

First off the community is pretty, but the charm ends there. The pretty faces are severely lacking on execution of what they sell you. Care is inconsistent to the point our father ended up in the hospital due to lack of oversight from the care staff. A new RN was brought in who was not brought up to speed on our dad's medical needs and he was hospitalized for something that was a known medical observation to watch for. They have handled COVID poorly, routinely shutting down due to staff members contracting COVID. They are rigid to the point of unhealthy in not allowing family to see residents. They also ask that you take your residents to the doctors appointments because their transportation can't handle it, but turn around and refuse family visits. They are losing their head RN in [date removed], which will make a bad situation worse. The Executive Director and Owners are unresponsive and run the community like a fortune 500 company not a caring home. Value doesn't match pricepoint.

community not well kept, Need interior paint work to common areas and vacant. I requested to see menu for residents meal, since none were present on tables The paper was wrinkled and covered with food stains. Staff members loud personal conversation can be heard while waiting for assistance and during tour.

I am a visiting caregiver. I have been to this facility many times and have been in the field 20 years, Although this has always been a nice looking and feeling place, my most recent experiences here have been horrible. The staff yells all the time non stop at night and early morning. They act like they own the place and not like this is the residents homes. They are loud and disrespectful. They do not knock before entering rooms. They need some serious management and teaching. They need to actually care and they don’t care about anyone sleeping here. Worst part is families don’t know because they aren’t here late nights or early. I’m listening to them now like they are partying. Talk and yell less, and work more.

My aunt was here for awhile in memory care. It was not a good place for her. There really wasn't enough activities in memory care. Seemed to sit around mostly. We ended up moving her elsewhere. She seems much happier now, which makes us much happier. I can't really provide information on the other section of the Oaks as we only were involved only in memory care.

It was overall clean, but there was a gentleman who was not well supervised, who was urinating in the corner, and it got progressively worse. They were very friendly. We had to remove my loved one for safety reasons. Despite having visited several times, we just didn't see what it really was. It was very disturbing. I don't feel like any of the clients were well supervised, all of the staff seemed to be preoccupied with housekeeping and medications, and the occasional activities, which when they did have them were really good. There was a really poor attentiveness to the residents. They were left to wander unsupervised for hours at the time. Safety was my biggest concern, when the staff was with the residents they were good. I don't think the activities were to the level of the functioning of the residents. I don't think there was enough individual attention. I chose it for the friendliness of the staff, I liked the resident to staff ratio, and we visited during activity times, and that seemed good. I didn't feel there was enough encouragement of the residents to go to bed. They didn't seem to be proactive with emergencies.

This place is a nightmare. It's beautiful on the outside but behind those doors is another story. My mother died at this facility last year. She suffered more than she needed to because of the errors and lack of descent personnel. It was a nightmare to see her suffer so much. They have lost so many staff and residents over the last six months. So many staff left because the new owners didn't seem to care about the residents. Even after my mom they still didn't get there [removed] together. My step father is been getting some terrible care so he is moving out real soon. I just pray that another family will not have to go thru what we did. Please please keep an eye on your family if there are there.

My mother recently left this facility and we did not have a good experience. There is not enough staff for the amount of residents that are there. The food is not that great and the place is filthy. The carpets are stained and i have seen bugs in the dinning room before. The staff always seemed to be changing as well. They tell you a lot of things to get you in the door and get your money, but they don't deliver. I would not recommend this place to anyone.

Not very impressive. Bad odors as you enter building. Rust on air conditioning units.

Too small, studios, bad odors, OUT

I would never recommend this community to ANYBODY with memory care issues, especially those who have Lewy Body Dementia. The facility is not equipped to handle that type of care and they almost killed my loved one. We had a TERRIBLE experience.

Be very aware of their physical therapy services. Their staff will tell you they have had your PT approved and your copay total will be a "nominal amount " and give you a price which is not even close to the ridiculous bill they send. Then they try to tell you your insurance is out of network. ( The same one they say was pre-approved.) I would advise residents to get PT outside of this facility.

My mother was scheduled to move into Northlake Gardens in February of 2019. She lives out of state (MO) and I was to go get her and bring her back. I had to put a $1,500 deposit for the space, a $300 deposit for pet fee, and pay the first month's rent in advance $2,950. I had to do all of this two weeks prior to her move in date. I have them a bank draft, as requested. It was immediately cashed. I then went to get my mother. I took the local police with me because my sister and nephew would not let me see or speak to her and I have POA as they have drained her entire life savings and spent the money on trips, cars, and whatever they wanted for themselves. My nephew refused to let me in her house or for me to take her with me. There is a police report. Northlake Gardens was made a aware of this. It is now one month later and I have yet to receive my refund. I wrote them an email. They told me out of the almost $5,000 I gave them they would be keeping everything but $2,100. Really?!? DO NOT TAKE YOUR RELATIVES TO THIS ASSISTED LIVING! All they want is money and have no empathy for the horrible situation you may be in as I am. They really really do not care as long as you pay them.