Oaks Senior Living

Disappointed with the ownership of the facility. My mother-in-law was there for a total of 4 days before The Oaks required her to leave their facility in order to be hospitalized for a condition they were not equipped to treat. We requested a credit since we prepaid for the month and paid their application fee of almost $1,000. The staff indicated a credit would be issued but required approval from the owner. The owner initially said he would issue a credit but ultimately refused. My mother-in law never returned to The Oaks and since has died.

The Oaks at SNELLVILLE was by far the worst place I've lived in. They are unstaffed and the night shift could care less about those people who need their help. I spoke with a night nurse about a lady who couldn't get in her room. And she just when back to looking at the internet. I wouldn't put a dog in that place. I was there 40 days 10 to figure out they where [removed] with a 30 days notice. Don't recommend them to anyone.

First, there are many wonderful folks that work there. However, when your loved one has Parkinson’s and then enters hospice, having the substitute med tech be disrespectful to them – initially when they enter hospice and then a month later on the night that they pass away – that’s not something that management should tolerate. That’s what happened. My wife wrote detailed reviews on this and other platforms sharing the details several months later. I’m not going to recap the content of her review here, except to say that we watched the videos from the room cameras, sharing those videos with both the executive director and the contract counselor. Both of them expressed that they were horrified and saddened. Both stated in email that they would take action. Months went by, without contact to me or my wife. After my wife posted a review, the executive director didn’t reach to her – only to me. Do what you say, say what you do. Own the issues and don't deflect.

I and my family are very disappointed in the Oaks at Snellville and are thinking about moving my Mom to another facility. First of all the turn over there is crazy, the staff (entertainment person, the cooks, the the nursing staff) change over is ridiculous, people there complain the food is not good at all, the nursing staff not doing there jobs and a lot of the time don't want to do there job, they don't have supplies. With all of that we have been paying over [fee removed] a month for my Mom to be there.

We moved my Dad here after my Mother passed from their home in Chattanooga, TN where he and Mom were so deeply loved and respected. The Oaks at Hampton seemed like a good place for Dad in the beginning; however, I began documenting everything due to some questionable things we observed being allowed/tolerated by the staff towards the residents. We eventually added cameras to my Dad’s room, as anyone who has a loved one in these facilities should! Same director, but numerous staff turnovers, including 4 wellness directors in the almost 3 years he lived there. At the end of my Dad’s life, a medtech from the memory care side was filling in and she was callous and uncaring towards my Dad and called him “ridiculous” as he struggled at the end of his life (Parkinson’s & heart failure) before he took his last breath. We reported to both directors (AL and memory care)and shared the videos showing incidents, but no action was taken or resolved-not even an apology. Unacceptable behavior!

To make sure it is the right fit for your family member. We were told that they could handle my BIL and we told them that he becomes violent. He was there and on his 2nd day climbed the fence and got out. The only way they knew about it was a passer by saw him and reported it. He told them he was hungry. I know he had access to food. I think he just wanted out. He was there only 10 days and had to be removed. My sister went to the trying to get a refund and could never get the right person on the phone. She would never return any calls. Also my sister gave her[ amount removed]for haircut etc. and she put the money in a box on top of a cabinet in her office. My sister finally got that back. I have heard that she is no longer employed there. I would advise anyone to never give cash money without a receipt and to go see for yourself how things are on a daily basis. The facility itself was very nice and clean.

Go somewhere else.

Do not take your love ones too this facility. It stinks, they don't keep an eye on the residence, if they get hurt they are going to lie about what happened and they are not professional

I left with my father feeling sad that people had to live there. Again it's a cheaper alternative to what is in the area but it is not a good facility. It's a cheaper alternative to places in the area but it is not a good place. I was horrified by my experience there and moved my father out of there as soon as I could.

Oaks at Post Road has been in turmoil since just after Mom joined the community [date removed]She's lived through a major renovation that has yet to be completed, 4 directors and staff changes that go with that disruption. Staffing is an ongoing problem with more agency staff than company hires. Can't tell how many chefs have been hired and quit/fired, but Mom constantly complains about no fresh food. All in all we stay because there's no where else to go. Long waiting lists at faculties and others that you hear about the same problems as where she is. She's very happy with Empower Therapy that is a provider there.

The food they served the residents seems to be top notch. However, the residents are confined to chairs all day. My mother developed a deep curve in her neck/upper back from being curled up in a chair all day. The place often smells like urine and they promised me a monthly rate for a full year and then raised the rate without warning after only a few months which created an extreme hardship for my family. My mother's health and happiness have increased since she has moved back home. All of her hospice care nurses and aids are so happy that my mother is no longer at The Oaks and always mention how much better she is doing now.

I would honestly say to avoid this facility, they were short staffed and the resident RN was trying to take care of health and run the facility.

I do not recommend at all. She went in walking well and was there six weeks and could not walk at all. I went in one day and she had bruises and busted lip. No one knew anything. I asked if she had fallen and they said no. She began to scream every time the attendees got near her. She was perfectly healthy going in and passed away six weeks after coming home. My mom was the sweetest lady and had a great disposition. She did have dementia, but I took care of her for ten years. I only put her in for respite care because I had surgery.

Honestly there should be a 0. [name removed] was discharged on [date removed] day due to violent tendencies even though we were told several times that they knew how to deescalate any situation. We found that not to be true in his case.

When we first took my mom here they were great, attentive and attended to her needs. But as time went on and with staff turn over the service was terrible. My family has actual moved my mother, she is no longer here and we will not be recommending to anyone.

The Oaks looks great from the outside but it often did not have any activities, constantly had low staffing and the emergency buzzers residents wear and the ones in the room when pressed no one responded. When my mother needed memory care they didn't say anything because they didn't have room in their facility.

My mom fell and broke her hip at the location and no one can tell me how she fell plus they gave me 4 different lies on how she fell so because of this I am getting a lawyer to handle this situation. They are not actively watching the residence, they are short and rude to family members and if something happens to your love ones, they will not follow protocol and they will lie about it. Also put on there the back part of the facility smells like PEE, the residence may pee on themselves or in chairs and they don't clean it up in time

The cleanliness of the dining room gets a 2, I had my own villa which I kept clean. Mostly ignored by staff. There are very little activities and in 2023 rent increase 12% (fee removed monthly) 2024 rent increase 7% (fee removed monthly) As rent increased, quality went down. At one point I had rats outside my villa & it took 3 weeks before Oaks got rid of them! PLEASE don't recommend this place to anyone. When I left there were 9 empty villas. Those of us who could afford to get out did. I feel so bad for those still there.

I had a bad experience with them my mother lived there for years it was good until recently everything has gone downhill caregivers are not very knowledgeable of what there doing. The weekends you are lucky to be able to find anybody the food is horrible sometimes it taste old moms always sending pictures of it if my siblings would agree I would move her out I would not recommend this place to anybody Price of this place is expensive for them to not do better

My loved one was previously a resident at Oaks at Shiloh Point for respite care. When I took her there, she was walking. When I picked her up after around 6 weeks, she could not walk and will never walk again. I would not recommend this facility to others.