Oaks Senior Living

Still early but these are my ratings for now. For the most part no complaints but the pharmacy plan needs work, does not offer 90 day option, the Guardian Pharmacy 28 day plan is more expensive than the 90 day I used to get from Walgreens

Once my dad entered hospice care at the Lakes, the level of service was insufficient for his needs. I would not recommend the lakes for hospice care

Our experience has been generally good. I wish they made more effort to get residents involved with other residents and the activities.We chose the Oaks for cost, location, and first impression of the staff.

The facility is beautiful, well kept, however the care is not the best in Memory Care, I guess they do the best they can with the high turnover. I can't speak to assisted living.

Beautiful facility, well maintained, excellent staff that provides good care. We specifically chose OEL because of the value offered and location of the facility.

The staff interact with each other and with residents and visitors very professionally, yet with a personal touch that is very welcoming and warm. The atmosphere is very happy, cozy. All of the team are compassionate and genuinely concerned for the residents' wellness.

It seems like the food could be a bit better but otherwise they have been great!!! Yes, we would recommend this community to other families! And the a place for Mom guy who helped me was a 6!!!! Our experience with the Oaks at Fayetteville has been simply excellent, not only did they make my mother feel comfortable upon arrival they also put me at ease in terms of what she will be experience at her new home. I know that she is being well cared for and that has given me great peace of mind. Thank you Oaks of Fayetteville -appreciate all that you do!

I would say the staff was very caring and friendly. I picked this community because it was close to my home.

The staff is very pleasant, but the food really needs to improve. I would only recommend Oaks at Fayetteville to others if the food situation improved.

The people are nice, but if there is a real need for assistance, look at other options. It was the ONLY place that had significant diversity in staff and residents. The meals are not healthy and balanced (in my opinion). High salt, lots of pork...limited fresh fruits and vegetables.

We picked this community because of the cost and it's the only place that would take her ..I woulld recommend to others.

I would recommend Oaks at Douglasville to most people. However, it was not a good fit for my Mother. The facility is very clean and most of the staff was wonderful. I found the head nurse to be somewhat inflexible when I tried to explain my Mother's needs. The move-in process was smooth. The meals were pretty good with an alternative menu if the resident does not like/want the planned meal.

We picked this community, because it was close to my sisters house. It's a nice place. Friendly. They could use some more employees.

I enjoyed the tour of the facility. I was pleased with the staff. The place looked clean and tidy. As I’m just beginning the search for a place for my mom., this was a good start. I look forward to potentially placing her here and having her close to me.

I would give all 5 but have a few issues with billing they don't seem to concerned about fixing. I have stated several times we will do her laundry but they keep wanting to charge me 55 a month to do. Also with dining I've told them repeatedly not to bring food to her room because they charge 3 every time they do. Her memory is not there so when they ask if she wants them to bring her something she says yes because she forgets they charge for that. Every time I bring it up they say they will take care of it but they never right anything down. So that tells me they are just trying to push it off. If they would respond to problems like this it would be all 5's.

My loved one is currently a resident at Oaks at Douglasville. The cleanliness and care services are good. The friendliness and value for cost are great. My suggestion for improvement: provide more activities for the Memory Care residents. Overall, I would recommend this facility to family and friends.

Our experience with Oats at Tucker has been professional and attentive with our loved one. The staff was very helpful with all of our concerns, and they addressed all of our questions. The staff have made it comfortable for our loved one to adjust. They have gone over and beyond our expectations. The staff is pleasant and easy to work with.

There have been some aids who were very rude, don't want to help residents and have even said to a resident, "you don't need help." Every single time I bring any issue such as this to the attention of [name removed] or [name removed] they have been 100% excellent in trying to address the issue by weeding out the poor workers or by having a meeting. I could not ask for them to be more attentive and eager to address issues and to listen to complaints. They are A-1 at what they do and really do care. I do have concerns about no longer having a bus driver to take residents to Drs appointments. The deciding factor for us choosing The Oaks was because they had transportation to appointments. There is a rumor that they do not know if they will replace the bus driver who recently left and whether or not they would even continue transportation for Drs appointments and also, there is word that later this year transportation to appointments will stop completely. It seems in order to stay in competition with other assisted living fax they would need to continue with transportation to Drs appointments.

My Dad moved into The Oaks in April after living with several family members, and has found a loving community here. There are lots of activities and events to enjoy, and his apartment provides comfort and a place of his own. The staff are caring and supportive, and make sure his needs are met. Definitely a place to explore for your loved one.

They always had activities planned for them to do. They could improve on communication and staffing. It was hard to find staff at times when you had a concern. There's been times where there wasn't any staff present on the pods which raised safety concerns. They need to do better keeping up with the residents belongings. Things were always missing even she talks to with staff. They didn't do a good job quarantining when there was a Covid outbreak and only took extra measures once a mass of residents caught COVID. Family was notified AFTER Covid was present for several days.