Oaks Senior Living

Gracemont was a very good community. The staff was great they were very friendly and helpful. They were really nice and everything just seemed to be really good at this community. The only thing I worry about is at these communities it seems like everything is good when you tour them but won’t really know how they are until you have someone living there.

Memory care unit was full. Common are in Memory Care was small and cramped. Staff was well informed and had a good understanding of the business.

Cost for memory care $4,300. great activities, pleasant atmosphere, doesn't smell like old people

Everyone speaks highly of this place. Just drawn to it. Assisted living and nursing home. 2800 mo plus add ons. 1800 with room mate

Very nice lady. Frequent outings and dinner. price okay. Sixty six residents. Waiting for brochure.

One of my top choices

I really like this place. Its relatively new, bright, spacious common areas, friendly w/o being juvenile. Price is ok, too. All inclusive except phone and cable. Location is ok altho its right next door to the hospice where Dad died. Don't think mom will remember that. Do have memory care and it was nice, spacious.

Great community for senior living. Helpful and friendly staff. Very clean environment. No TV provided in rooms but you could bring your own.

beautiful place

This is one of my top choices.

visited this facility and came away with a favorable impression.

like alot

Lovely facility, much like the Heritage of Brookstone. Very nice and attentive staff.

I enjoyed the vist to Northlake Gardens and would consider it for my mom. I did prefer Merrill Gardens but that is a personal preference.

It's important to note that I believe my loved one had an unfavorable experience at Oaks at Mt. Pleasant; BUT I also believe that majority of that is to no fault of the community. We had a very unique experience regarding how we transferred into the community and memory care, the state of my loved ones well-being, and the short timeframe that she lived there. Going in, I thought memory care would be "people who don't remember much", and its not like that - it borders on lack of self awareness within the residents. I did find the staff very helpful, but there was an issue I had with the absence of activities. I'm unsure if they offered as many activities as they could've. I would advise others that if it's an issue of trying to save money, then it could be a place you might want to check out. If your looking for top notch mental stimulation for hours at a time, then I don't think this would be the right place for you. It was hard to gauge how my loved one was doing most times, but overall it turned out to be a better place than I anticipated.

In my opinion, nobody is a 5. They've just had a turnover. And there are some good things and some bad, as with any place. The hallways are always clean, and it does not smell like urine like other places I've walked into. My loved ones have had some bugs, but they also drop crumbs on the floor, so that doesn't really count. The bathrooms have all been pretty clean. As far as care, we have to remind them of things sometimes. And laundry wasn't getting done at one point. They've also had mix-ups where Mom got somebody else's clothes. But after we addressed it with them, they've been getting laundry done on a regular basis. Our expectation for incontinence is that they would wash the sheets, even if it's not regular laundry day. So we've had to get onto them about that. My mom keeps telling me they're understaffed. But she loves the people who work there. One thing that really aggravates me, and I think it's true of all of these assisted livings, is the medication has to be routed through their pharmacy and pre-packaged. And it costs WAY too much to do what they're doing. It costs me hundreds per month, vs. less than $100 at the regular pharmacy. I think it's a monopoly and a rip-off. I don't think they're giving meds at the proper times either, or with proper medical checks beforehand, because they don't have the proper personnel. I would still recommend somebody else put their family member there, but you can't just totally turn it over to them. You still have to be in constant contact and communication. Again, that would be at any place. And they do respond to you better than a different place we had Mom. If you reach out to them, they will respond. Right now the residents are locked up in Covid quarantine, and they don't have enough staff to help with mundane little tasks like TVs and computers not working. That's especially problematic since the families aren't allowed in to come and help. My parents do not like the food. Some of the vegetables are not to their taste, things like asparagus and brussels sprouts. They say their table mates complain about the food as well. The food isn't bad. They just serve things that age group doesn't normally eat. Also there is supposed to be lots of alternate options, but they don't necessarily have those available.

This is a clean community that offers some nice outside sitting areas. The people we met were friendly. The community is clean and well taken care of. They seem to offer some nice amenities.

The tour of The Oaks at Braselton went well. I just showed up and they still managed to give me a proper tour and explain everything. It was a nice community and the set up was okay. It could benefit from a little updating. The staff that i met was very nice and caring.

Very helpful staff, always friendly. The facility is clean and pleasant. The food is fair, but the staff is willing to find alternatives.

I have been the primary caregiver for my parent for several years, and spend a lot of time at Dogwood Forest. My parent has resided in four different assisted living facilities over the years. Dot Wickersham had been the Activities Director at one of the facilities he lived in a couple of years ago. He asked to relocate here because she had taken a position here. My father is blind, but has very good cognitive function. He enjoys the activities, but needs to be in a location where the activity director will make the effort to plan some activities he can participate in. Overall, I would say that my father and I are moderately satisfied. There are things that we are not satisfied with. 1. When Dot is not working, there are no activities. I know that things are listed on the activity calendar, but almost none of those activities happen. And no one comes to get my father for the activities that do happen. And when Dot is on vacation or out for several days, my dad usually doesn't even leave his room except for meals. I find this really upsetting, and it puts a lot of stress on me to make even more trips to visit him since he is so lonely and bored when there are no activities. My second complaint is that the rooms are not cleaned very well. My father's bathroom is never cleaned well. In fact, my daughter will not even use the restroom in there because she says it is "yucky". The shower looks dirty, the bed is never neatly made, and the furniture is never dusted. Because my father can't see, he doesn't notice how dirty his apartment is. My husband & I come in and clean every week. We brought a vacuum cleaner in, and have just taken over trying to do things ourselves. This does bother me, as I feel like proper cleaning is part of the service we pay for.