Oaks Senior Living

The med tech and nurse techs are great! They keep me up-to-date and abreast of all of anything that impacts my Mother. They take special care with my Mom which I really appreciate. They treat her very well. I would like to see more organized activities to engage the residents, especially those who are in Assisted Living. We were told in the beginning that they have activities throughout the day, but I am not sure if that is still the case. The quality of food is fair, but the quantity leaves my Mom hungry.

Some staff don't have experience with residents that exhibit cognitive impairment behaviors. The respite/temporary apartment has an unpleasant odor. Don't expect healthy homemade meals. Had to remind staff to deliver meal to resident. Staff and residents are nice and friendly. One staff told a resident she couldn't eat at the men's table even though it is 1st come, 1st serve.

Visit facilities in the good better and best range. Don't eliminate a facility simply on cost and don't be afraid to ask hard questions. I would recommend the Oaks but again ask questions of any facility director of issues that are of concern to you and your family; I.e safety, medical accommodations; activities,

They don’t have individualized meals not even salt restriction. They expect the residents to do their own. My mother really doesn’t like the food. However, the people in the dining room are very eager to please when they serve. The remaining staff can be nice. It depends on which day you catch them. The rooms are not cleaned very well and once a week is not sufficient. Unlike other states, there is not a RN on staff( no where in Ga).

The facility is very small. The staff is friendly and helpful, but they didn't have an activities director until recently and then the nursing lead left, and apparently the shuttle driver/handyman was fired or quit. Communication with us wasn't great when my mom's medication was about to run out, so that was delayed for a few days. I would not recommend Oaks at Tucker to others. We moved my mom out after a month.

The costs keep changing ( going up) ! The meals and activities are great!! The executive staff is not accessible and leaves early most days

My loved one is currently a resident at Oaks at Tucker and overall the experience has been okay so far. We have had some issues, however. I'm not sure if I would recommend this facility to others at this point.

Moms been @ the facilty 2 months due to high turnover it seems organization,retraining and structure is needed my mom was being released from the hospital there was no one answering the phones hospital was unable to communicate the release information.when I arrived with mom all seemed well had to roll mom in on an office chair I was later told the facility does not provide wheelchair service you are responsible to provide your own . Who knew, I want to believe things will turn around for the better for mom's sake. I don't want to move her again. the staff seem nice but that doesn't excuse the insecurity I feel regarding other errors. made.

My husband has been there since late [date removed]In two months, the sales rep, nurse, activity director, manager, and others are no longer there. The turnover is shocking. The activities have been very thin like Bingo, and the residents are bored and aimless. The food is okay but very limited on fresh greens etc That said, most of the employees are warm and welcoming and efficient. [name removed], [name removed], [name removed], [name removed], several are excellent. [name removed] is new and trying to bring in some activities. She seems very nice. They tend to be very short staffed on weekends. EmpowerMe therapy is very good

I picked this community because I saw good reviews. They made all kind of promises. A pharmaceutical company put five bottles of boost in your refrigerator. I did not order them. My wife did not drink them. They were still there when I left, and the people at the at the assisted-living would not help me a bit.

Friendliness of staff. They need activities for residents in memory care.

They say they have craft and other activities like field trips, but I'm not sure she has had a single one. The majority of their patients have severe dementia and difficulty communicating. Our grandmother has dementia, but can still care for herself and communicate well. She just forgets what she talked about. There is a separate, assisted living type area in the front of the building and the people within that area had much nicer furnishings. I'm sure much much nicer food, but they were also able to speak and talk and remember. That area is more expensive and I'm sure it's all out-of-pocket there. The price is great, but the staff and management seem to careless. We asked them to add a light bulb to the fixture in her room by adding a working bulb, it had not been taken care of the last time I was there (about 2 to 3 months or so). It still hasn't been repaired despite speaking with upper management. Her room has been very dull and kind of depressing. You are also responsible for bringing your own furniture that includes the bed and dressers any side tables any furniture that comes in there and you're responsible for bringing your own bed linens and towels. There was a cabinet hanging off of its hinge in her bathroom that I'm not sure has been repaired yet. We discussed that concern multiple times with no follow up. It was just above the toilet, so if you were not careful when you stood up or sat down the corner of the cabinet door would hit you in the head. It literally just goes on and on. I gave in and took her glasses to her and they are gone. The facility has no idea where they are. BUT! We are about to get out of there! Amen! I would not recommend this facility to anyone.

Some of th staff not as helpful/friendly but my elderly Mom doesn't make it easy. Picked for location. I would recommend to others.

The Oaks at Ellijay is a nice looking facility and the staff are friendly. The meals are adequate. However, I don't feel that my mom always gets the assistance/attention that she needs. She is deaf, but most don't take the time to adequately communicate with her which makes her more confused and irritable. My mom is stubborn about asking for help and I think that's taken advantage of, at times. My biggest complaint is the inability to reach anyone after 4:30 or on the weekends. I've had serious concerns about mom, which seem to come up after hours and I'm unable to reach anyone. You can't even leave a message. I have complained to management about it, without any improvement. I have experienced similar situations with nursing rehab facilities, so it may be an industry wide problem.

We toured the Oaks at Pooler when searching for a Memory Care facility for our loved one. This facility was nice. However, the Memory Care section was a little dreary to me. I've heard lots of good reviews about this facility though, from friends and family.

We toured Oaks at Tucker during our search for an Assisted Living facility for our loved one. This facility is nice and the staff is nice. However, the apartments are studio apartments and that's not what we were looking for.

The residents are wonderful. They are understaffed, which has affected the services. It's challenging getting someone to answer the phone. We picked this community, because it was recommended. They need to improve on their communication, and cleaning the apartment. They have exceptional staff, and they are just wonderful. I would recommend to other families. Overall, we have been pretty happy.

Her experience so far has been that her roommates are loud and the staff do nothing about it. It seems like there is no one monitoring the floors overnight. It has gotten to be pretty bad and we are thinking about pulling her out. I don't think they have the help they need for the amount of residents. The food is edible but not tasty. They have no variety and so it is the same thing they are eating each day. The quality is not what we would expect for the money we are paying. The positive is the facility is nice and staff that are there are very kind and helpful and trying their best. They are responsive and try to resolve issues.

I did not like the layout of Oaks at Pooler. There were two levels and you had to use an elevator and that was going to be too much for my loved one.

The Oaks at Conyers is a very clean community, but the levels of care and meals could be improved. According to our loved one the quality of the meals is not that good and they can be flavorless. Being on the memory are side the activities can be hard but we do feel the staff members are trying their best to keep the residents involved in things. With these improvements, we would recommend Oaks at Conyers to other families.