Oaks Senior Living

This is our first experience in the assisted living world and during our search we looked at and met with several communities. The Staff at the Oaks were very professional, friendly and helpful. During our search they made the experience easlier through their caring attitude. The facility is clean and well equipped. All of these things were very important to us and our mother in selecting a community. I would highly recommend The Oaks At Hampton.

They do all the big things right, like medication, really well but a lot of the small things they do not. The workers are trying and really want to do everything but I feel like they might be understaffed. When I say small things I mean things like missing some laundry, certain parts of bathroom not clean, and other things like that. I feel like they say they check on them every two hours but if one is not with the main group then they do not check on them as much. Overall they are doing the best they can and the current staff is really trying hard, they could just use a little more help.

Most of the staff is good but there is a real problem with ensuring memory care residents are kept showered and clean. Supposed to have them shower at least twice a week and they are lucky if it’s once a week; sometimes not. They wear the same clothes for many days up to a week and nobody reminds them to brush teeth, etc. Recently (last few months) housekeeping has gone down hill and residents rooms are not cleaned. If it wasn’t for the few really good staff members, I wouldn’t have my loved one stay there. They need to ensure residents personal hygiene and room cleanliness is a priority. Also need to make sure the residents are present for all meals since they sometimes forget. When you are paying $[removed]/month for care, you expect a little more than what you get. The direct care staff seems to turnover frequently, especially the good ones. This place is okay but with these improvements it could be great!

I would recommend this facility only for residents who would be taking their meals in the dining room.

Communication with staff is not what I hoped it would be. No particular staff person is assigned to a resident so I don't have a person to communicate with regarding my family member who resides there.

The resident rooms are a comfortable size but need handicap bars for the toilet and shower. The common areas are very well maintained and attractive. The Oaks at Post Rd has had trouble keeping kitchen help and the management staff has changed three times in the last year. The med-techs are excellent and very caring. The weekend temps are not.

I like that it is fairly clean and the nursing staff is super kind. The administration needs help on compassion and the food that they sell Heap a lot of help. It used to have a reputation of having good fresh food and now everything is canned and terrible. Also, the activities are lackluster. Some days they are decent but other days they are listing activities that are there all the time like a table of puzzles and a hydration social. Which is typically just a jug of water sitting out. They need to have more activities for what we pay and also they need to do more activities in general. Everything shuts off at 5 o'clock at dinner a lot of these people that pay good money to be there. Want to do stuff after dinner.

Facility Needs modernized and Care Takers need better supervision in memory care where they tend to congregate together more than concentrating on their residents.

Very expensive for the service that is given. Care team does not give showers on a regular basis. General hygiene not reminded for residents. This is memory care. Resident activities director for memory care is a GEM. She is the reason I can feel ok with mom being there.

They do not give the care that you pay for. If the resident has disabilities , family MUST oversee!! My mother is legally blind and hard of hearing plus wheelchair bound I have to be there EVERYDAY. Today she had no water.

The Oaks was not the place for mom, she has dementia and was not watched like I would have wanted. She was not in the dementia unit. I went to visit and had to go look for her and no one knew where she was. It's a place for retired people or for someone who doesn't want to live alone or someone who sold their home.

The food has gone backwards everyone complaining, and everyone is quitting a lot of red flags. Very disappointed the faculty clean location is great something wrong there

Overall, a good place, needs more help during all shifts. Floors need to be deep-cleaned.

It is a Clean and inviting environment, friendly staff. we found their management staff unorganized and not prompt to return phone calls.

The reputation these type facilities have is true here people wanna half do their job. I don't recommend any type of facility of this nature. If I could take care of him myself I would.

The staff was friendly and very capable of doing their jobs. The facility was new and comfortable.

Biggest negative is the food service. The quality and variety is poor. Portions are too small for men so they are always hungry. The facility is generally in good condition and clean. Efforts are being made to refresh the decor and equipment. The Oaks at Post Road presents well. The staff is helpful but they are trying to find a new executive director. Some of the service staff don't seem to be engaged in their work. Staff turnover is a problem.

I can say I would not recommend the Oaks . My wife tells me they have run out of hot water several times . Seems new washing machine's are needed. They have broken done at least once, I had to take her clothes with me to wash them at the house one Sunday. On the weekends the staff seems minimal. The woman who does the billing won't show the billing. It was my idea to for [name removed] to live there. Her son pays the bill out her funds. I am the Husband, I have a right to know.

I would only recommend Oaks at Conyers as a very last resort!

The facility is dated and falling apart. Most of the staff are ok but some don't seem to care about the quality of care given to the residents. Some staff care about their job and genuinely care for the residents. Other staff members should not be in charge of feral cats, let alone seniors. The facility is very poorly run. Do not recommend to anyone.