Oakmont Management Group

DO NOT BRING YOUR LOVED ONE HERE!!! Sunrise is a disgrace. My mother had been at the facility for way too long and the level of neglect is astronomical. Sunrise purposely understaffs at night when the residents need the most care and attention and after dinner they are left begging anyone passing by to please help them...go to the bathroom, find their room, tell them where to go etc. and there is NO ONE TO BE FOUND. The residents are left in a room with zero guidance and a staggering level of neglect. I find my mother unattended in her her room, alone in the dark every single evening I come. It is the most enraging and heartbreaking thing a child can see done to their parent. Sunrise charges 7K a month for this kind of neglect and they should be sued to hilt for their money first business model... putting the care and attention of these poor folks at the bottom of their list. There is a staff of 2 people per 20 residents at night and the turn over is almost daily. Sunrise is a disgrace and should be wiped from anyone's mind if your considering this hell hole for your loved one. DON'T. STEER CLEAR OF THIS PLACE. Consider a board and care where only 6 people live in an actual house with real, actual care and attention.

DO NOT BRING YOUR LOVED ONE HERE!!! Sunrise is a disgrace. My mother had been at the facility for way too long and the level of neglect is astronomical. Sunrise purposely understaffs at night when the residents need the most care and attention and after dinner they are left begging anyone passing by to please help them...go to the bathroom, find their room, tell them where to go etc. and there is NO ONE TO BE FOUND. The residents are left in a room with zero guidance and a staggering level of neglect. I find my mother unattended in her her room, alone in the dark every single evening I come. It is the most enraging and heartbreaking thing a child can see done to their parent. Sunrise charges 7K a month for this kind of neglect and they should be sued to hilt for their money first business model... putting the care and attention of these poor folks at the bottom of their list. There is a staff of 2 people per 20 residents at night and the turn over is almost daily. Sunrise is a disgrace and should be wiped from anyone's mind if your considering this hell hole for your loved one. DON'T. STEER CLEAR OF THIS PLACE. Consider a board and care where only 6 people live in an actual house with real, actual care and attention.

My wife resided at Sunrise of Palo Alto until her death on [date removed]. The Palo Alto Sunrise agrees that it owes me a refund of $1,173.12 for the fees covering the period after her death. I have been trying to get the refund since [date removed] with emails, letters, and telephone calls, but have received nothing so far, and no explanation for the failure to pay!

Don’t let the description of all the bells and whistles fool you. This is corporate run, nothing personal. 3 GM’s in 3 years. Never any follow up. The memory care was a huge disappointment. If you’re considering this as an option, go at least 10 times unannounced at different times. I felt the staff was young and the manager of memory has an attitude. We moved our mother into a smaller senior nursing home for less than half the cost and have better communication with a mature respectful staff. Please save your money!!

My father has been at Bonnaventure for over 3 years. The longer he is there the more disgusted I am with this company and his care. They are in their 8th Director. There is ONE employee that has been there more than a year. I can never learn anyone’s name because they are not there long enough. Staff is not trained well. There is never enough so the residents are getting horrible care. Every issue I bring up I get lied to about what they say is being done! We as a family are very involved and can see what is and isn’t being done! Management (which changes every couple months) is very uncaring and rude when I voice concerns. And lie to me as well! Bonnaventure, YOUR JOBS NO MATTER WHAT ROLE ARE TO TAKE CARE IF YOUR ELDERLY RESIDENTS IN THEIR HOMES! Cost per month? WAY TO MUCH FOR THE LACK OF PROPER CARE!

Beware! Bedsores and Ripoffs! This is a bad place. My mom moved there in July, walking with a walker and by the following March, she was completely immobile and had a BEDSORE! They had her on tons of dangerous meds, so that she was completely out of it mentally and could not hold even a simple conversation. Unacceptable for the most expensive assisted living in La Jolla!!! They do not keep the rooms clean. The staff is overworked and there are only 2 caregivers at night to take care of 2 floors of residents. The wait times - my mom would have to wait 30-50 minutes to get help for the restroom. On her very first night, they did not come for over 30 minutes after she pressed her call button (which constantly broke and had to be repaired and/or changed) - devasting for my mom, first time in a new place after 45 years in her old home - she had to call 9-1-1 because she was so scared. Later we found out, several residents call 9-1-1 or yell and yell at night because Sunrise is so understaffed and cannot take care of the residents in time. The administration lies and lies and plays dumb (or are super dumb?) - they just keep asking for more money every other month, even after they admit they are not doing their jobs! My mom was afraid of the administrators - they constantly lied and were rude to my mom and my family. At the beginning, they tell about all of the wonderful things they do - ALL LIES. They show you the bath with the music and candles but it is like pulling teeth to ever get one arranged!!! The only good thing about this place were the caregivers - they are dedicated and very caring - but they are so overworked and understaffed, they cannot possibly do their jobs adequately- unfair to them and to the residents. We moved my mom to a wonderful, new place - she is regaining her mobility, but may never walk again because of the damage Sunrise did. She is off all of the heavy meds and is happy conversing in all kinds of topics and has her complete memory back, thank God! Both her doctor and her P/T were shocked at what a different person she is now. Sunrise of La Jolla damaged my mom permanently and caused her and our family so much pain and distress and was completely unnecessary. We researched and thought we were making the best decision but made a terrible choice - since we left, we have met many people who had similar problems and issues with Sunrise. DO NOT PUT YOUR LOVED ONE IN THIS HORRIBLE PLACE!!!

Looks nice but that's it. I wouldn't advise keeping loved ones here.

The place is wonderful but I encounter the most rude people who works ther 8 hrs a week. I am a private caregiver for one of the client and this is what happen I order breakfast for her and they delivered in 30 mins its wonderful.At lunch time I do the same thing I order for lunch 11:30am,I follow up my order after 35 mins they said “they will deliver there shortly, I follow up again 12:15 I call again to follow up because my client is really hungry and she needs to take meds so I offer my client if I can go downd to the Kitchen and pick up her food personally and she said I dont think they will allow you to get the good in the kitchen, they always delivered my food here. And one of the important thing I cannot leave her alone because she is totally blind and deap in case what happen to her its my responsibility,anyway 12:45 I call again and they said in 15 mins they dont place the order thats why and my client is really mad because she is hurgry and I keep telling her I m sorry because lunch time usually the busy hour for them. I call agaid at 1:45 and they said she will follow up almost 2:00 pm My client is really hungry finally they deliver 2:00 o’clock and the caregiver who works there his name is [name removed],he came with an angry face and he hand me the food and he said nxt time you should go down and pick up the food with loud tone if voice instead apologize he is rudely said who is your agency I will talk to the nurse and I will charge my your client for delivery and he turn back away fr me with an angry voice. I called the front desk and I will try to explain what happen and what [name removed] acting in frint of my client they dont listened to me, instead One of the employee came up to the room and her name is [name removed] and she said to my client can I talk to her outside for a while and she close the door and I said please dont close the door because she is not stable in he high chair eating and she excuse me I been working here for so long and I am her nurse..and she talks to me rudely instead of saying what exactly happens between me and the cg.I’m trying to explain my situation and she keeps bragging that dont you know I am also a director in this facility [name removed] said to me. So I answer her back “you dont need to tell me your position here yiu have to lusten each side and she said no no no I was there when you called and I can here your voice and said si many thing that I dont understand..I was so mad because how does she gets that position and she is rude and no manners .She said I have to respect my clients and she turns back away from me and I said “I do respect my client thats why I do everything to give her lunch on time, and I said for giving my client lunch food at 2:00pm its an abuse for erderly. and she turn back with bad looks.” For me its a horrible experience for 15 years as a caregiver , this is my first and last to work there and also I have a lot of clients that asking if where they can live in the future but absolutely nit reccommending that Atria Sunlake...very poor service 0 star for me

I placed my Loved One in Del Obispo Terrace's hands in October of 2017. We were not happy with their lack of care and empathy. My Loved One left in an ambulance and we never came back.

My folks have been living here for about a year. It has been a continual problem in all areas. The dining room is always slow and service is horrible. When the staff is asked for something they forget and never remember even after being reminded of simple things like dressing for a salad or a drink that you would think makes common sense that these older folks may need something to drink with there meal. The management is unresponsive to requests and IT SEEMS they are interested in selling you a bill of goods to get you to move in then could not care less if you are less than satisfied as long as THEY are getting paid. This is an expensive place to be for the very very lack of services that they advertise. I am very sad for my folks esp since they do not want to go to the expense and physically draining move to another facility. This is a poor excuse for a community and these folks do not really care at all but to get the $$ from there residence!!!!

We were not happy with the care at this community. The staff did not take care of the needs and we were not happy with the staff. We did move our family member out of this community into another place where good care is now being received. I would not recommend this community to other families for the care of a loved one.

The RN's were great at Brookdale Mtn. View rehab, but sadly, they weren't the complete package deal. My aunt went in for rehab with a broken hip. She left 17 days later in an ambulance because she refused to take her medicine. She was starving from lack of nutrition and dehydrated (in part from c-dif), and she also left with a bed sore that had been 5 cm long. She is now in a long term acute care facility, but is fearful that she will have to go back there. Her WHOLE family has assured her that she will never, EVER, go back there. Moral of the story? I would advise anyone with a loved one to be sure to research, personally look at and ask questions at several long term facilities, assisted living facilities or rehab facilities. You ALWAYS want the best care for your loved one. BEFORE they move there.

The Ad - Valley View Garden HAS BEEN recognized for consistently high ratings from residents and their families in 2013-2014. That was before it was sold and new management staff started running the front office. With a 1:15 ratio facility is no longer safe in my opinion.

My experience of this community was not a good one. They made a lot promises to me and didn't follow through with. They were over charging me for anything. There is no house keeping services. My room was not cleaned.I had to pay extra for the staff to walk to my dog, and they would walk him for 2 minutes. I wouldn't recommend this community to anybody.

Absolutely filthy. Their new Executive Director, [Removed] has taken over and it's not good. The place feels like a prison and he is the warden. They have no activities for the residents and not even enough staff to care for the 5 MC residents they have. They have hired a 3rd party company on site to care for some of the residents because they can't or won't and all these people do is follow the poor residents around like prison guards. The place looks abandoned and nothing is being taken care of. It's so dirty its disgusting and most the staff (if you can find any) is so apathetic it's heartbreaking to see the residents living in these conditions. Just awful care and management here! Bad vibe, depressing atmosphere, sad and poorly treated residents.

When my 82 year-old relative with dementia entered Sunrise, she was walking, she was continent, and she was able to feed herself. After a 6-day stay at Sunrise she was sent to a local “Geriatric Mental Health Services Hospital” for a behavior issue to "adjust" her medications. Near the end of my relative's stay at this hospital I contacted Sunrise to find out how they had been monitoring her progress. Sunrise staff never visited her to evaluate her progress, and they refused her return to Sunrise two days before her release. She is now in a wheelchair and needs help with all movement, she is incontinent and needs to wear diapers, and so shaky that she needs assistance with eating. I am receiving a reimbursement for about 1/3 of the funds paid to Sunrise. Our experience with Sunrise amounted to a lot of time, effort, and money for a 6-day stay that resulted in extremely negative consequences to my 82 year-old relative with dementia.

Not what is advertised at all. Cost is excessive for what is provided. Some caregivers are good. Management is terrible. Ongoing staff issues. Currently on the third executive director in less than a year. Poorly trained memory care staff. Management is focused on money rather than care

Do not move your aging parents or grandparents here! While the staff seems "nice" and "friendly" when your loved one is ready to move in, the staff is actually incompetent and rude to not only the residents but, to their family members as well. My grandmother resided in the Assisted Living section. When I went to visit her at meal time, the staff accused me of stealing her and other resident's food. They advised me that I was not "allowed" to sit with her at meal time, as there are a limited number of chairs and meals prepared. I did not come for the meal (which is crap!); I came to spend time with my grandmother. This "rule" should be changed and allow family members to spend time with their loved one at meal time, without having to take them to the larger dining room. If I'm not eating the food, I should not be required to pay to spend time with her. One day at lunch, my grandmother's requested hot meal was somehow missed by the kitchen staff and she was served a cold turkey sandwich with a bag of chips. If you think your family is well-fed, think again. The so called "salads" are usually one - I repeat- ONE leaf of lettuce with some canned fruit on top. For the price you pay for your loved on to live here, you would think the meals would be creative and incorporate all food groups. They do not - the food is tasteless and extremely salty. Forget about asking for anything other than water - the staff will tell you that it has too much sugar and you aren't allowed to have it. Hand-washing and personal hygiene is not a priority at Villa. My grandmother moved in with great health and now it is much worse since living here. Residents are not encouraged to wash their hands before meal time. Since the residents need additional assistance, they should be given hot sanitized towels before all meals to ensure influenza and other contagious symptoms are not spread throughout the facility. Instead, residents sit down and begin eating without washing their hands. This should be a top priority for this type of senior care facility. The staff at Villa requires payment for any and all additional care or services. Half of the time, I question whether they are actually performing these additional services. My grandmother's apartment has gone weeks without being vacuumed or cleaned. Dishes remain the sink and the trash is not emptied for days at a time. Do not bring any valuable clothing to Villa, as the laundry staff may never return the items to your loved one. My grandmother's undergarments have gone missing, causing her to have to wear disposable adult briefs. Residents are not encouraged to participate in activities, but rather to stay in their apartments alone. At this age, it is important for seniors to have social interaction and fun to avoid depression and loneliness. I attended an activity/performance with my grandmother at Villa and the residents looked like zombies. It was a musical performance and while I understand that some residents are immobile, others who are not were not encouraged to dance or participate. The activities schedule needs to be revamped. Although some residents find it fun, bingo and knitting are not mind stimulating activities and do not encourage socialization. I think that the staff should spend more time encouraging residents to participate than socializing amongst themselves. If you want to save yourself the headache and worry, avoid moving your loved one here at all costs.

Get past lobby, take elevator to upper floors and see how filthy the hallway carpets are. If they can't keep the carpets vacuumed just imagine how dirty the apartments are. Housekeeping is a nightmare. My mother has lived there two years and her carpet has never been shampooed. Feces on toilet bowl was there over a week until I cleaned. People are friendly, they just do not do their jobs. Corporate pays lousy and squeezes every penny out of the place. Employee turnover is constant. Food has declined with each new director. Three in two years. What does that tell you? Marketing promises the moon & stars and that is what the prices reflect, but not what the resident receives. Activities are geared toward independent residence, assisted living residents are pretty much ignored.

I moved my parents into independent living when they first opened up in 2012. My mom started to decline and I had to move them into assisted and then memory care. Once they left their apartment in independent - everything went south. Staff was poorly trained and had very little patience with a difficult resident. They would choose to ignore rather than do their job. Housekeeping was atrocious - I found myself cleaning their apartment almost daily due to lack of service. They bill you by service - so if you want laundry done more than once a week - you pay for it. If you want a shower after an accident - you pay for it. [removed] My mom had Alzheimer's and was a difficult resident. They priced us out of there rather than provide the care and support she so desperately needed. I should have [removed] was just glad to be rid of them.