Oakmont Management Group

The Memory Care wing at Ivy Park San Ramon is a new facility, and as such is experiencing some teething troubles, most notably it is understaffed. If your loved one requires a low level of care, then it may be fine, however if they require more assistance with every day life, I cannot recommend it at this time. There were a number of things that were handled so poorly that we had to move to a new facility - we stayed within the Ivy Park family, moving to [removed] whose Memory Care wing is more established and better staffed

We were very disappointed in Ivy Park. We moved my 97-year old mother out after only three months. The main problem was Ivy Parks caregiver to resident ratio. There simply weren't enough caregivers on staff to provide an acceptable level of care for the number of residents who needed them. My mother frequently had to wait 30-45 minutes for help with essential tasks like going to the bathroom, getting transport to/from meals and assistance in preparing for bed at night. We tried to work with management to resolve issues. They were sympathetic and responsive in our meetings but there was no follow-through. Nothing changed. In addition, administration and operations were poorly managed and confusing. Information from doctors and physical therapists wasn't shared between shifts so care was inconsistent. Monthly bills weren't itemized so it was practically impossible for us to understand increased costs and very difficult to reach anyone who could explain them. Ultimately, we decided the best thing for my mother was to move her out.

If I could give this memory care facility 0 stars, I would. Don't get me wrong, it is a very nice assisted living place with nice apartments and common areas. However, the memory care facility deserves 0 stars. My father who suffers from Alzheimer's entered the facility in early November. The staff at the memory care unit failed to give him his medications for 24 hours. After being without his meds, he had a psych episode and was taken to the hospital where he spent 3 weeks recovering from this experience. He is currently well taken care of in a residential care facility. The Ivy Park memory care unit is understaffed and lacks experienced caregivers. It recently changed ownership (July 2023) and the care is not on par with other facilities. Do your due diligence if you are considering Ivy Park for your loved ones suffering from dementia and don't be dazzled by nice facilities and good food. What patients with dementia need most is good experienced staff and Ivy Park doesn't have it.

This is a horrible Place for Mom, Dad, Grandpa, Grandma, criminals, pets. I would not refer people to Badaventure if I were you. The beautiful building exterior, high end amenities are used to trap people into thinking all will be good. These amenities are not offered to residents in the Memory Care area even though they pay more money per month plus [fee removed] non-refundable "community fee." When we arrived, residents were given gas station brown paper towels with their meals, only a fork, no cutting utensil, and don't cut their food. If you're continent when you get there, you'll be incontinent before long. If i was able to, I would have moved her out first 2 days! Only 1 or 2 staff is not enough. Our family member was hospitalized at ER Saturday am [date removed] due to no follow-up to get a urinalysis for over 4 weeks. UTI so bad ER was needed. Bad bruising that was yellowing already was noticed by her sister on [date removed] 3 hand cuts from improper transport. Fall b/c she was left in her room too long so she attempted getting up herself and fell. Still more problems.... Cant get PCP release for badly needed cataract surgery, keep forgetting to get from PCP. Vaccinations still pending since admittance [date removed] . Had/zero communication skills in that unit. Dir & Asst Dir have 0 voice mail= Dont Give a Damn

Had to move our 100 yr old dad out of there after 2 yrs. Hard for him. This oakmont cant retain staff. Promoted the head of maintenance to be the head of memory care. Poor staff response to call lights. Other memory care residents entering others rooms uninvited. A memory care resident escaped multiple times, once picked up by car by my sister a couple of miles away as she recognized he was a resident. Director unable to resolve our complaints/concerns. We were paying [removed] dollars a month for our fathers care. For what?

1) housekeeping in residents rooms awful 2) activities very few, bus out of order for two plus months 3) staff some very good, some very rude 4) director almost never follows through with anything 5) food bland at best

Oakmont has had ample opportunity to provide incredible service and care to the residents but ignored the many complaints. New uniforms do not suddenly mean better care when the care givers are still the same. Employees provide care with unrelated backgrounds such as McDonald's. Not for these prices. Your reputation is terrible for just cause. Even when the alarming reality of what was happening in Oakmont was fully presented to you, they ignored the facts, including that your employees speak horribly about management, residents and even families in Spanish. Do you really believe that these people are providing quality care when you're not around to watch? Let me assure you they are not. Food was so awful that we supplemented my moms food constantly. A friends mom on assisted living has meals brought in daily because of same complaints. When we asked for meals to be adjusted in any way we were advised that they are frozen meals reheated. All in all a horrible experience

We had to leave due to two staff members not letting us know that they dropped mom. There were always different caregivers . They would not put a gait belt on mom without prompting and they should have let us know in the beginning if they were not going to. I had to wait outside often to be let in and especially in the morning before work. They always were short staffed. I had to schedule showers because they would not stick to a schedule as written down in her room. We switched her to [removed] and this facility is outstanding compared to Sunrise. The activities director is kind.

Oakmont of Silver Creek's incompetence and questionable healthcare practices led to an ER visit.

Oakmont took over a mess from Sunrise and somehow made it worse. My family member arrived in April and I am relieved to say that we moved out last week. While there are a handful of caring and competent caregivers and staff, it is wholly inadequate to compensate for the absent leadership, structure, process, and communication. The range of issues we've had span a wide array of critical safety concerns: 1) Unresponsiveness to pull cords and pendants 2) Confusion & miscommunication on medication orders 3) Unreported falls/injuries 4) Inadequate food resulting in rapid weight loss 5) Failure to test symptomatic residents for covid, to immediately provide isolation space, to notify families. Given the price tag, I was hoping for not just the above safety and aspects of care, but also enrichment and activities as well. Unfortunately, I feel like we've wasted months of precious time (particularly for someone with dementia). No loved ones & families should have to go through this.

We are also disappointed that A Place for Mom told us that all their previous problems had been worked out. They never stopped having problems and went through 7 Exec directors while my mom was there for a year. The place should be closed. Even an executive flew in from WA and told us this is their only facility that has never been run correctly and threw all the past exec directors under the bus. We were given several months rent back and also our community fee but my mother ended up passing away from a fall she took there, which started a chain of events. She fell when she was choking and was trying to get help when no one came. (long story). Do not recommend this place to anyone. It is dangerous and negligent and run on a very tight budget. Things continue on in a broken state for very long periods of time. No activities offered. Looks like a morgue around there.

The facility is new and the staff in the Memory Care is incompetent and has no idea how to deal with difficulty. My husband was there for one week before he unexpectedly died. We were promised over and over that the staff would be able to keep him busy and redirect him if he became difficult and wanted to leave. This was a complete lie; they had no idea what they were doing and each shift would call us to either speak to him on the phone or come down there and speak to him/them. Although I filled out a ton of paperwork explaining who he was and his likes and dislikes, no one read this material and they knew absolutely nothing about him except for he wanted to go home. One evening they lost him (he had wandered into another room and was asleep) even though this is literally one half of a floor and each exit has alarms on the doors. The staff called us in a panic and said that they had left one person in charge on the floor and the other two assistants were out in the parking lot looking for him. It was a horrendous experience, thankfully we only had to deal with this for a week. He was taken from the facility on the 6th day after having suffered a seizure and NO ONE from that facility ever contacted us to express their sympathy

While they would like to start over with a clean slate given new owners, the toilet has not been flushed so to speak. The majority of staff have been hired with NO previous training or qualifications. Current families are moving their residents out as quickly as they can! This is due to the lack of proper care and staff shortage. Mgmt refuses to commit to a staff resident/ ratio. The rates are extremely high and if your family member needs extra care, expect the monthly rate to increase! Due to the chronic short staffed situation, many families have felt pressured to bring in their own extra help. Residents have managed to escape the facility on occasion and the families were not notified. The advertised daily activities were a huge draw but this is yet another promise that has fallen flat due to short staff. Medications are not given at the stated times they should be and many families suspect that there are several instances where the medications were not given at all.

They made the facility sound wonderful when I moved my mom in, but they continued to have a lot of staff turnover, there weren't enough staff to adequately care for the residents or provide stimulating activities for them, as had been indicated. Most of the time when I visited they were just watching tv, playing bingo or jeopardy, which most couldn't understand. There wasn't much one to one interaction and a lot of the time people were just sitting alone with nothing to do. The staff didn't seem to care and didn't appear to be trained sufficiently to care for residents with Alzheimer's. I believe my mom;s mental and physical health suffered under their care due to their lack of care or training. When her mental health failed, as it does with Alzheimer's patients, the staff didn't know how to handle her outbursts, and we were asked to leave. They had no problem taking our money until she became hard to handle and then they didn't want anything to do with her. Once in a board and care facility, she had people who knew what they were doing and that actually cared about her well-being, and it was less expensive. I will also add that when my mom fell one day in the hallway another resident's family member saw her on the floor and told the staff member on duty and her response was "who is it?" Once she was told the name she then said "Oh, she does that sometimes" rather than getting up and checking her right away. It wasn't until the lady said I've never seen her do that and she looks like she's in pain. My mom had fallen and fractured her arm.

Memory care is filthy. Save your money this place is expensive, dirty and subpar. There's a complete disconnect at this facility where staff don't want to clean anything or even shower residents because they rather watch YouTube on their cell phones. If you want your loved one to be rudely spoken to by new employees on Night Shift who don't want to identify themselves or wear name tags this is the place for you. If you're okay with your family contracting fungal, Uti and sepsis infections and residents having injuries saying female staff beat them on the head; you've definitely found the right place.

Would not recommend Ivy Park for anyone suffering from high blood pressure or memory issues. This facility does building alarm testing multiple times through the day and also every night at 11PM and 5:45AM, it is incredibly loud. This type of noise pollution is shown to disrupt sleep, increase chances of illness, and reduce memory. They also disregard noise ordinances in the area and are unresponsive. (Will update if this ever changes)

Oakmont looks good from the outside but it is completely overpriced, mismanaged and understaffed. They continue to take in new residents who have needs beyond their staffing and so calls for help using the pendant emergency button go unanswered! Unsafe to have your loved ones here. The food is of the cheapest quality and tastes awful. Constant turnover of management, and there is no communication or consistency. They recently fired the one Recreation Director who was finally doing things right because she was spending too much money!! You will pay $8000 for a one bedroom with no additional services and it goes up every year and the services are completely lacking. They are cheap but charge exorbitant prices. Issues that are raised are never addressed, they just continue. Cannot keep staff , management, servers and care givers and are constantly understaffed. Residents are nice but they feel trapped and Mgmt takes advantage of that!

The food is constantly horrible. The staff is completely fake and not personable. Ask the staff to do something? I promise you won’t hear back in a long time. I never bothered to write a review for this garbage until I found shit in my food after having it sent back to the kitchen because my meat was raw. Yes a literal piece of shit was in my food. Pay a different place for your loved one to stay at unless you hate them and want to send them to hell because that’s what the ivy park experience was for me - hell

My Mom moved to this facility over 2 uyears ago. The food was great for about 6 months after she moved in. No amount of complained by the residents has one any good. The terminated the head chef about 4 months ago. The new head chef is just as bad or worse. Many of the residents including my aged Mom say the food at Loaves and Fishes is bettr thanwhat they get. Breakfast oks okay. Too many tomato based food for these elderly residents. No seasoning and very tasteless. Two nights ago one of the residents was so upset that she walked her plate offood to the central kitchen and left it, That night everyone in her cottage where my Mom resides didn;t eat their meal. I am tird and fed up with nothing being done. Someone needs to call [name removed], the CEO of Pegasus and tell him to get his act together. His phone number is (mobile) [removed]. Complaints have gone no where for over a year. Don't move your familymember there if you want quality meals. Short on staff

The general manager [name removed] was absolutely terrible. She unilaterally decided my mom should be in memory care in literally after 24 hours in her position. You achieve this goal she sent my mom to the ER FOR A SIMPLE CUT. She then called the ER nurse and asked her to give a diagnosis of dementia. I was standing next the nurse while this conversation happened. We have moved mom because of this vendetta. Please note the frontline staff were amazing. If not for management we would gas remained