Oakmont Management Group

Our loved one has been here for many month. This facility is such a disappointment with high turn over of staff. They have gone through three executive directors in less then a year. Our current directors main goal is to increase fees and income while not having enough staff to follow through with resident care. Many families are very unhappy and unsatisfied. Changes are underway, but it looks like many more months before we have any stability. Main Goal is to get residents in, with no idea of how they will retain their staff or quality of care. Many many many broken promises!

the memory care is seriously lacking the management at this facility lacks compassion for patients and family and needs serious training of there staff a handful of really wonderful care givers but the overall very lacking starts at top. management shows no knowledge of what dementia and Alzheimer is. only want docile drugged patients that they can ignore and stick in a corner. these are people that once lead productive and meaningful lives.

We moved my Dad to Villagio several months ago. At first, the service and care level was acceptable. Recently, the care level has declined significantly. My Dad has Alzheimers and has for several years. About a month ago, we went in and the staff was physically attempting to pull him up in an unsafe manner. With his Alzheimers, he became frightened and resisted. Fortunately, we walked in about that time and told the caretakers to leave him alone. We calmed him down and were able to have him stand. Now, my Dad has been overmedicated. There is one particular nurse who seems prone to not following orders and gave him Adovan when he was already unresponsive to verbal requests. Obviously, the Adovan made him more unresponsive. I will be moving my Dad as soon as possible and filing complaints with the state.

Management of the memory care facility does not understand the symptoms or needs of anyone with dementia or Alzheimer's nor do they care to. This is a profit based business with shady business practices, severely understaffed, and incompetent to the point of highly dangerous for the residents in their care. Training and compassion are significantly lacking so please do not let the pretty, fancy façade fool you at this facility. They should have invested their money in the residents care rather than the furnishings in the lobby. We should all want better for our loved ones living with this diagnosis and I encourage you to demand it for them with higher expectations of their caretakers being paid to do so. I'm not sure how this management team can sleep at night knowing the disservice they are providing to our elderly and ill community. I hope change for the better and education of this disease is on the way very soon!

The Villagio really screwed up. They did not provide the right type of care [removed]

We moved Mom from a comfy but dull Board and Care to the Memory care floor of Sunrise because it offered so much more stimulation, great staff and many things to do. We soon found out that all that glitters is not gold. The problem, at least on the Memory Care floor is that the staff to guest ratio is FAR too small. 5-6 care staff for 35 people with memory issues? No matter how great the staff were, they could not properly watch over and take care of the people that needed it. People that couldn't feed themselves had their meals plopped down and then picked up without ever getting a chance to eat! The whole hustling mealtime reminded me of meal service in coach class. Mom was left wandering around alone the very first night she was there despite her being a high fall risk. Her clothes got lost in the laundry. The phone system is a joke - I don't think we ever got to talk to anyone without being disconnected at least once or twice, and no one knows anything, you just keep getting transferred around. The initial rate quoted to you is a come-on - you are then surcharged for every possible little thing and the monthly bill climbs quickly. I am surprised that you don't pay by the sheet of toilet paper. Perhaps things are different in Assisted Living - but in Memory Care the residents really don't get what they need, despite the hard work of the staff. There should be at least 2x the number of staff there, and one person in charge that you can always speak to. Mom was moved out after less than a month to another Board and Care that we found with more activities than the previous one, and 3-4 caregivers for 6 people. If you are considering moving a loved one to Sunrise, please don't be swayed by the beautiful building and the nice people. Go to the different floors and watch how the residents are actually being cared for, and spend some time there.

Don't be fooled by the good sales pitch and the new very fancy facility. The care our resident received was sub-standard. Every time I came in I found he was not wearing his glasses, hearing aides, and once found him at the dinning table waiting for meal with no dentures in. The lower functioning residents wander into others rooms and staffs solution was to lock the other residents rooms when they came out, instead of monitoring the folks who wander. There are no safety pull cords and the residents don't wear alert pendants so when asked how they monitor I was told there are motion sensors in the rooms. I can't see how that helps if your loved one falls and can't get up. Management is not responsive to issues and does not return calls , and I believe staff are not properly trained or supervised. We only lasted 3 weeks of this experience and we pulled our resident out. We could not believe this was the standard of care they thought was ok. It's not about the money we were willing to pay the price they charge, but we were not willing to accept the bad care. We have moved to a new facility and are very pleased with all the above issues being handled properly.

I think that Hawaii Kai needs to work on improving their care for the assisted living unit. All of their staff members need to be a little better trained at doing their job. I do not rate them very highly.

This was very cold and uncomfortable feeling.

A visit to Atria Sutton can only be compared to visiting a very shady used car dealership. Offers are made to sign on "price only good for this second", just like the old jalopy with a 20 second warranty! There are better places with much better locations available than Atria Sutton. The management staff is very unprofessional. The dining room does NOT have table linens. Primitive child like entertainment for the old folks. Aesthetics to mimic a Hotel lobby...much talk about all the activities - yet all the activity rooms are empty. I would not recommend bothering with a viewing of this Senior Living facility.

I would not take a loved one here ever. They are understaffed, lie, and as far as I can tell have about 0 compassion for those in their care. They will suck you in with their schpiel and then take your loved ones hard earned savings, while not caring a lick for your loved one. Stay away - very far away from this awful place. I swear they sped up the death of my father.....

Didn't like the location itself, in the middle of flat Burbank. Something closer to the hills would be better

I was disappointed with Sunrise's tough sell marketing techniques, lack of full disclosure of prices and attitude of management. Beautiful facility but I would not send my loved on there.

Their staff members are inexperience and untrained causing major damage to the residents there. As far as it goes for our loved one they were not diligent with his medication, giving it to him on time or giving him the correct medication.

I am extremely unhappy with our experience. My loved one has been there and was never a fall risk. The community provided a monitor after my loved one falling. Since my loved one has had the call button monitor several times, and it has only been answered once. Overall my loved one's health has seemed to declined since being in the community. They have monitors in the resident's rooms. The staff are to be doing checks on my loved one in the evenings. The bathroom cabinet was to be locked at all times according to the staff during the tour, this turned out to false. The night shift doesn't seem to be attentive towards my loved one. If they had been checking on my loved one, they would have found my loved one sooner. I have asked the community for the care and medication logs, it turned out that my loved one was being double dosed on medication. This should have been concerning to the staff. The internal pharmacy has reordered medication three times and they don't have access to do this, as we were wanting to use our own pharmacy. When I visited my loved one recently my loved one's blood pressure was off the charts, and my loved one wasn't feeling well. We ended up moving my loved one to the hospital for care. I wish the caregivers would have noticed this prior to me having to say this to them. I also, wish the promises were fulfilled that were promised during the tour.

We are trying to get my loved one out of here. I would rate it very low based on what I have heard from her. She says that the staff are very rude and not helpful. Whenever I try to call, they will not return the phone calls. The nurse over here is not good at all, she is an RN but we have to pay someone extra to go fill up syringes. The price is right but she is not getting what she is supposed to be getting. The pricing is not consistent either and everything is an add on fee. They do not take Medicaid even though they told us that they did. It is a beautiful place but I would not recommend them.

I would not take anybody here. They did not care for my mother in law and on her first day no one came to introduce themselves, no one came to check on her, they did not feed her, nothing. They never put her to bed or put her sleep apnea machine on. That was on the first day so the next day we moved her out. We called to check on her and there was no communication what so ever from the staff. I would never recommend this facility.

We had a horrible tour experience. Our tour appointment was set, and the night before, the administrator called to let us know that she couldn't make it, but another employee would be there to show us around and answer all of our questions. We showed up for our tour, and she had sent the maintenance man. He was very nice, but he couldn't answer any questions. Same with the girl at the front desk - she was very nice, but she could only answer a few of our questions. I was very disappointed in how unprofessionally the administrator handled the situation.

My father recently passed away with the corona problem we could not go in to pack his things they told use what day and time to pick everything up it was packed sooo poorly it was disrespectful they weren’t ready at all I gave boxes and bubble wrap and tape they threw my moms good china with nothing to protect them and 200 year old crystal glasses with no protection they don’t care about anyone but money these are older people that yes have money but need to be treated with respect always I would not recommend this place at all

They misled me to believe, after their professional assessment, that they had the levels of care to properly care for my mother. They do not. They are under staffed. My mother passed away two months after admission.