Oakmont Management Group

Run down, rumored to be having labor troubles and health violations.

If you are in your 80s and on the way to living in the mentally assisted facilities this place is great somebody younger than that and has mental capacity to know what is happening to question the quality of the food it is impossible to stay there especially at the prices they charge

Overpriced and underdelivers on all promised 'services'. My Mother was a resident for over two years, with a degenerative condition that the staff was unable and unwilling to help alleviate because of the 'difficulty' of her situation. Like many residents we continued to have a full time daily person to help her with her needs. The added expense pushed her overall care cost to over $100K per year. She was never able to utilize their car service in a timely fashion for medical appointments, as residents in better health dominate that service for their personal pleasure. Staff turnover was huge, more than 50% of the staff departed in the first 18 months, three 'executive directors' and multiple business managers during her stay there. Final injustice after she passed, they sent her to collections for extra rental days after we had removed her belongings from her apartment. Thanks for adding that to our list of things to deal with in our time of grieving. Heartless and indifferent to the passing of your loved one.

Bonaventure of Pueblo failed my mom. Mom was in the Memory Care section for 22 months. Things were fine for the first year, not perfect, but any issues were addressed in a timely manner. In April of 2017, we began having issues with mom's care. It became intolerable in October when I discovered more than 20 open sores on her back. No one there had any idea she had them or how she got them. After investigating, I discovered my mom was not showering or changing clothes for weeks and maybe months. No one ever notified us she was not showering or changing clothes. When I asked the staff, including the executive director, I was told my mom was an adult and had the right to not shower or change clothes. This is [removed]. From April to October there was almost a 100% turn over of staff in the memory care section and based on my observations I question if most of the new employees have any training caring for people with dementia. My mom is no longer at the Bonaventure of Pueblo and I would strongly recommend no one place their loved ones at Bonaventure.

This place is terrible. The management is terrible and there are residents leaving left and right. The director has no business holding the position. They take no responsibility, they just give you verbal words and there’s no follow through or back up. Just as one example, something happened with my loved one where they wound up in the hospital for 6 hours alone. We gave them 4 different numbers and they only contacted one and left a voicemail that wasn’t received until early the next morning. We tried to talk with management about it and all they said was “we’ll look into it and get back to you.” My loved one has lost a significant amount of weight since being there as well. They said they would be monitoring my loved one’s weight while they were living there, but they never told us about the weight loss because they never monitored it. I told them about my loved one’s inability to eat hard foods and it took them several days to get food that my loved one could actually eat. The facility has a huge turnover rate and they’re always short staffed. Anytime I try to make a complaint or voice my concern, they don’t do anything. It all just gets brushed under the table. That I know of personally, there are 3 residents that have already left and 2 more that will be leaving. The management there shouldn’t even be in charge of dogs, they don’t do anything. The place is awful and I feel horrible for the residents that are still there.

It is a clean facility. But it is not friendly. There are the minimum of care workers. There are no security guards at night. And the food is terrible. The activities are few and are given to unqualified people to administer -if they even show up to conduct the activities! Independent Living renters check out as quickly as they can. My experience before the management changed in the fall of 2016 was more positive but Bonaventure in Colorado Springs is a depressing, badly managed, poorly staffed place. I cannot honestly recommend it to anyone.

Unfortunately I would not recommend this place to anyone. There have been 5 Executive Directors in the last 4 years my mother in law has lived there! This community is managed poorly from the corporate level and with the exception of a few people, the staff is in constant turnover. Food quality is not good as chef's keep leaving Sunrise. Elevators are constantly broken and the fire department is always over to "free" either a resident or guest from the elevators. Not enough staff especially after hours to even open the door when a resident returns after 8 pm from an outing with family. It's clear that the organization is not willing to invest in the property or it's staff yet Sunrise keeps raising the rates every year. They are not interested in your loved ones...just your loved one's check!

Do not place your loved one here. The care was ok a few years ago . 2016 everything changed. There is no communication and the administration is only interested in making a profit from your loved one. The leadership cannot manage the place. Large turn over so the care for your loved one suffers drastically. They forget to take them to meals. They mess up their medication. Their healthcare decreased. They do not call when there is something wrong with a loved one till it's to late. The nurse staff does their best but the administration is unorganized and the person in charge of caregivers has no medical or leadership back ground. The room smelled of urine often and the carpets never cleaned. You pay a lot of money for a nice room and the basic fixtures and water / toilet doesn't work. The food was good a few years ago but in 2016 the food was like TV dinners. Several times our loved one wasn't brought to their meal and when ill wasn't offered food. I saw several times the residents being left outside and caregivers complaining about having to spend time with the residents. The caregivers/staff could be often found standing or sitting in main areas chatting with each other instead of caring for the residents. I could hear their call buttons go on and the staff would laugh and say they will get to it later. Seemed that this year the over all Staff became very unhappy and their work ethics changed. They just didn't want to spend time with residents and work to make their lives enjoyable. I am thankful I no longer have to worry about my loved one anymore. In a much better place .

Had a wonderful tour, and had planned to bring my parents in for a "trial run" for a permanent stay. However, at some point the sales associate who gave me the tour disappeared, and was replaced by a terrible woman who was rude, dismissive and said they didn't do respite care after all. I am so disappointed, as this place seemed like a slam-dunk for my parents.

Our experience with Valley View Gardens was not a good one. The facility itself never seemed very clean, and had a noticeable odor. They had a poor resident to staff ratio, and care staff were always hard to find when you needed them. They also really need to improve the food. Other than the activities director, who I think was wonderful, I was disappointed with the whole experience.

My Father's pendant was not working and he fell trying to go to the bathroom by himself. He broke 2 vertebrae in his back and may never walk again as a result of this fall. While falls are very common for seniors, there is a distinct chance that we could have avoided the fall and fractures if his pendant was working. Felicita Vida management never formally apologized for this pendant failure. They continue to lure people in with 10 min response times that are not realistic. They have no system in place that notifies them when a pendant is offline or not working. This should be very scary for anyone considering this place. Since Mar 2016, there has been significant employee turnover including the most important people: Executive Director, Assisted Living Director, Chef, Med Techs, caregivers etc. This is very troubling since the facility just opened in 2015. They seem to hire very young & inexperienced care givers who, while are very energetic & willing, need more training to "know" the right thing to do. For how expensive this place is, the food is just okay and really needs more healthy fresh greens (not just lame salads) and fresh cut fruits. Too many carbs and sweets. The facility is nice & new and the sales gals are great. You would be very wise to dig deeper & ask about how many/why residents have moved out recently AND also understand how the new management is going to deliver great care of your loved one.

My review of this place can be summarized in several words: DON'T GO THERE!!!! I toured the place while looking for a memory care facility for my mother. The "sales rep" assured me that the staff was well-trained and experienced in dementia. HAHAHA, what a joke! When I checked my mom in, I was shocked!!! My mom was left alone in her room for many hours, without any activities or other engagement. They're seriously UNDER staffed, UNDER trained, and POORLY run, and should loose their license. Basically, I was paying thousands of dollars a month for a room for her to sit in! After a week, I removed my mother, knowing that I could not subject her to the woefully substandard care she was getting. The place is run by a corporation in Carlsbad, and they refused to fully refund my money, forcing me to take them to court to recover. BE WARNED: AVOID THIS FACILITY IF YOU WANT A QUALITY FACILITY FOR YOUR LOVED ONE!! PS. As I learned the hard way, this same corporation also manages "[Removed]", another joke of a "memory care" facility in [Removed], so I strongly recommend that you stay clear of that facility, as well!

Constant reminder to bathe parent. Have found parent wearing same clothing for several days at a time. I've had to bathe and change clothes numerous times. Once I was told he had not been bathed in a week. Makes me wonder if he is getting his medications regularly. They workers seem to be over worked, When I went through the tour I was told nothing was need except my parent's clothing. Since then, we are reminded to bring gloves, towels, diapers, toiletries. All those items should have been requested from day one.

Do not move yourself or a loved one into Bonaventure Colorado Springs. We moved our parents in at the beginning of 2016 and we just moved them out at the end of May 2016. The 5 months in between was a nightmare both for our parents and for us. The root of the problems at Bonaventure is management, or should I say the lack of management. In the 5 months that my parents lived there, there was literally 90%+ turn over in management and staff. When we were meeting with the Executive Director prior to move in she assured us that there was a nurse on staff. After move-in we discovered there wasn't a nurse on staff. The ED had flat out lied to us. They hired a nurse about 6 weeks in, but she left after one month. Virtually all of the caregivers quit during the time of my parent's stay. One day a girl showed up and wanted my parents to buy prescriptions, even though they get their prescriptions through their insurance (they declined to accept the drugs). A couple of weeks later, my parents got a $500 bill for the drugs. The ED, said she would take care of it. A month later, the same thing happened and their bill was now up to $1000. My parents never gave Bonaventure permission to buy their prescriptions. I wonder what happened to the drugs my parents declined to accept? There was no check-in process when my parents moved in. No handbook, no interview, no staff welcome. We never got exterior keys or remote entries. We came home one night at 7:45 PM to find all the doors locked, no one on staff was there, and we had no keys or remotes to get in. The food is terrible, and turnover amongst the kitchen staff is atrocious. Expect to wait 2 hours to finish dinner, and expect to get cold, poorly prepared food. The kitchen routinely ran of of food and substituted reheated frozen food. One day there was a fire alarm, and several residents got stuck in the elevator. No staff member knew what to do. It took way too long for someone to get the fire department to let the poor, scared elderly residents out of the elevator. One of the residents had a stroke and no one on staff knew what to do. After an unacceptable delay someone called 911. The 5 months that my 80 year old parents were there was so stressful that they both suffered health problems. Amongst management, there is a pervasive atmosphere of lying, backstabbing, and CYA. The morale amongst the staff is very low. The only person who did an outstanding job was the sales guy who schmoozed us with delicious meals in the dining room (last one my parents ever had there), gifts and promises. We moved my parents into a nearby competing facility 5 days ago and the change has been like night and day. For the first time in 5 months, I feel comfortable knowing my parents are in a safe, caring facility. I implore you that if you're considering Bonaventure, ask them hard questions. Ask them about turnover. Ask them about residents leaving. Ask them about qualified staff. But don't take their word for it. They WILL lie to you. Ask to speak with residents. Ask residents about how many people leave after only a short time there. I've truly never seen a more poorly managed business in my entire life. When your loved ones should be facing the end of their lives in peace, serenity and comfort, Bonaventure delivers stress, uncertainty and incompetence.

Our loved one has been here for many month. This facility is such a disappointment with high turn over of staff. They have gone through three executive directors in less then a year. Our current directors main goal is to increase fees and income while not having enough staff to follow through with resident care. Many families are very unhappy and unsatisfied. Changes are underway, but it looks like many more months before we have any stability. Main Goal is to get residents in, with no idea of how they will retain their staff or quality of care. Many many many broken promises!

the memory care is seriously lacking the management at this facility lacks compassion for patients and family and needs serious training of there staff a handful of really wonderful care givers but the overall very lacking starts at top. management shows no knowledge of what dementia and Alzheimer is. only want docile drugged patients that they can ignore and stick in a corner. these are people that once lead productive and meaningful lives.

We moved my Dad to Villagio several months ago. At first, the service and care level was acceptable. Recently, the care level has declined significantly. My Dad has Alzheimers and has for several years. About a month ago, we went in and the staff was physically attempting to pull him up in an unsafe manner. With his Alzheimers, he became frightened and resisted. Fortunately, we walked in about that time and told the caretakers to leave him alone. We calmed him down and were able to have him stand. Now, my Dad has been overmedicated. There is one particular nurse who seems prone to not following orders and gave him Adovan when he was already unresponsive to verbal requests. Obviously, the Adovan made him more unresponsive. I will be moving my Dad as soon as possible and filing complaints with the state.

Management of the memory care facility does not understand the symptoms or needs of anyone with dementia or Alzheimer's nor do they care to. This is a profit based business with shady business practices, severely understaffed, and incompetent to the point of highly dangerous for the residents in their care. Training and compassion are significantly lacking so please do not let the pretty, fancy façade fool you at this facility. They should have invested their money in the residents care rather than the furnishings in the lobby. We should all want better for our loved ones living with this diagnosis and I encourage you to demand it for them with higher expectations of their caretakers being paid to do so. I'm not sure how this management team can sleep at night knowing the disservice they are providing to our elderly and ill community. I hope change for the better and education of this disease is on the way very soon!

The Villagio really screwed up. They did not provide the right type of care [removed]

We moved Mom from a comfy but dull Board and Care to the Memory care floor of Sunrise because it offered so much more stimulation, great staff and many things to do. We soon found out that all that glitters is not gold. The problem, at least on the Memory Care floor is that the staff to guest ratio is FAR too small. 5-6 care staff for 35 people with memory issues? No matter how great the staff were, they could not properly watch over and take care of the people that needed it. People that couldn't feed themselves had their meals plopped down and then picked up without ever getting a chance to eat! The whole hustling mealtime reminded me of meal service in coach class. Mom was left wandering around alone the very first night she was there despite her being a high fall risk. Her clothes got lost in the laundry. The phone system is a joke - I don't think we ever got to talk to anyone without being disconnected at least once or twice, and no one knows anything, you just keep getting transferred around. The initial rate quoted to you is a come-on - you are then surcharged for every possible little thing and the monthly bill climbs quickly. I am surprised that you don't pay by the sheet of toilet paper. Perhaps things are different in Assisted Living - but in Memory Care the residents really don't get what they need, despite the hard work of the staff. There should be at least 2x the number of staff there, and one person in charge that you can always speak to. Mom was moved out after less than a month to another Board and Care that we found with more activities than the previous one, and 3-4 caregivers for 6 people. If you are considering moving a loved one to Sunrise, please don't be swayed by the beautiful building and the nice people. Go to the different floors and watch how the residents are actually being cared for, and spend some time there.