Oakmont Management Group

The turnover has been 100% since Mom has been there from the top down. Most of the caregivers are caring and respectful but a few others are abrupt and can be rude at times. Mom has had several minor injuries since her arrival, generally when there has not been adequate staffing.

It's a beautiful facility and good value compared to other places by far. Administration needs help. Very high turnover in kitchen and administration. Help leads to inconsistencies. When my aunt had a stroke She had to be reassessed by many who disagreed And it ended up costing an additional [fee removed] a month in care by the facility which we felt was ridiculous. But for a healthy adult, it's an excellent place Administration was the biggest headache so far. We are still dealing with her trying to get back home from the nursing home after her stroke. Still I would recommend this place. Just be understanding of high. Much assisted care will cost as one progresses or has any healthcare crises. Good location. Staff are very friendly and attentive and responsive except for administration when you have serious health needs and considerations or changes. Very high turnover in kitchen staff meant sometimes there are no servers and no consistency in the menu and elderly people become very attached as we all do to their favorites on the menu.

Our loved one moved there in [date removed] when it was Sunrise. Ivy Park took over last July and Dad passed away last month. He'd been on hospice for a year so didn't leave his room so I can't speak to activities or meals. The apartments and spaces are very nice - clean and updated recently. Staff in person are wonderful but with a constant turnover of leadership (before and after the transition) there were some issues around billing and health assessment that no one was managing. So that resulted in constant frustration when I would reach out with questions and no one would respond. For months on end.

My loved ones were previously residents at Bonaventure of Thornton. Kitchen staff turnover was high and the food was not great. Service often took over an hour. There are only 2 tables for 2 in the dining room, my loved ones didn't like to sit with others. The front desk was great, but no communication with upper management. They never even asked why my loved ones were leaving. There was never any communication with the family. My loved ones were in Independent Living. The facility is lovely and well kept with many options for activities, transportation, personal care, etc. There is absolutely nothing wrong with any of it. My loved ones just didn't want to be there.

Reasons we chose Ivy Park at Otay Ranch - New facility (only 5 years old), price, location (nearby family) and overall presentation. Overall good experience work orders take a while to complete. Maintenance issues take a while to get fixed.

I would say staff and residents are very nice.

I moved my loved one out in [date removed]. The turnover of the staff is awful. I don't want to speak too badly of them, but it was also very unorganized. The laundering of the clothes was terrible. Always had missing items.

My dad wanted to see a movie in their state of the art home theater. I think it was the first time it was used. They had no idea how to operate sound or lighting had to keep door open. They were not advertising activities properly. Now they are posted daily. As the items frequently change. Due to lack of participation from residents. I do expect things to change but wonder why you have to complain to get improvement.

Mostly people needing assistance. Not much in activities for physical fitness. Food is not good at all and management doesn't seem to care. Not much socially as well.

It's clean; nice cottage style with beautiful outdoor space. As far as activities, they need to have more variety; their van is not comfortable for those in a wheelchair. Also the van only allows 2 wheelchairs per outings. Food is horrible... over cooked, undercooked, salty, bland, small portions, odd combinations of food at mealtime, I prepare food from home 3-4 times a week to take over there. They are extremely short staffed.

While overall, Ivy Park is nice- there was a 10 % rent increase with no real improvements to show for it. That's a hefty increase on a fixed income.The shower water was cold (took FOREVER to get warm) and the room was cold. However her biggest complaint was the staff turnover-she become attached to several of the staff who were dismissed for no real reason. There have been four managers since she moved in over a year ago. That's unsettling for an elderly person- they like consistency and do not like change.

Not really set up for handicap residents. Their shuttle does not take people with a walker or wheelchair. You have to get up the stairs on your own. As it is nice that the washer and dryer are in the room, some ate nor tall enough to use the buttons for the dryer. They do not give residents (in independent care) their privacy. They knock on the door and then come right in. The residents do support each other. That is needed, because sometimes the staff is not as helpful. The staff turns over frequently.

My loved one's previous facility was much better. Having said that, the Nurse [name removed] at Rosewood is quite amazing. The sales director was not that great, in my opinion. She was very pushy, only concerned about getting money into there ASAP. She never gave the final monthly fee once my loved one was assessed for care. She gave no guidance with regard to paperwork needed for admittance. I did complain to the facility director. It basically went nowhere.

My loved one is a fall risk and doesn't sleep much at night due to Dementia/Sundowners. The fact that it has taken 5-6 weeks with 4 falls to figure out a routine has been extremely frustrating. I not only pay Oakmont, but a night time caretaker- which I'm in the process of weaning so Oakmont can be the sole provider - which will raise the price due to needing more care. Reading the contract thoroughly is imperative. Ask exactly how much care can be provided according to your needs. Everyone has expectations that our loved ones will receive the care that we provided for them. Building a team with the Administration and the Caregivers is critical.

They don't give the quality of care that they charge for. I am looking for a different place for my loved one because of this.

The staff caregivers are very kind, but there needs to be more of them The management team is just OK. I think they have certain protocol that they need to abide by which is not always good because in memory care there are people like my mom who is just starting to forget a few things and then there are the people who are disasters and can't do anything and yelling scream all the time, even in the dining room, and it is hard to control them . The med tech are great. They do a very good job at administering medicines to the residence that is not overwhelming for them. Sorry to have to report this but I think it's important. My mom has now lived there [number removed] days and she has fallen 4× one in which we probably should've taken her to the emergency. She hurt herself pretty bad her doctor at Kaiser can't keep up with my calls and emails so they just recently put her in hospice. We are currently using , the Hospice company that Oakmont Sr Living has recommended that they use Best Hospice Providers and they are doing a pretty good job

Most of the staff members working at the community are great (kind and supportive) but then there are some who are not. Communication is not the greatest.

I would suggest labeling everything with clients name. So many things were missing even a large throw rug from in front of her bed. It's hard to get people to return calls so being personally involved is a must. The staff is nice but when my sister is disagreeable, they leave her alone in her room. There doesn't seem to be training for caregivers to handle a difficult situation when it arises. Laundry is supposed to be done weekly but we always have to take it to the laundry room or it won't be. The facility presents clean and orderly. I wish there was more one on one engagement with the patients and staff. Mostly as a group. I send a caregiver 3 times a week to insure she gets attention. I go once a week. My sister can be disagreeable, at times but I thought there was expertise handling all situations since many dementia patients have good and bad days

The common areas of the community are clean, but when it comes to our loved ones bathroom that would rate more like a 3 or 4. With the care services, I wish more encouragement to participate in activities would be made rather than allow her to sit in her room. Some areas they could improve on would be the food, variety of activities and getting people more involved and feeling more "alive" For example they take bus rides and just drive around but never get off the bus...another example: bingo seems to be the only game they play regularly and my mom doesn't see well thus it hurts her eyes and doesn't work well for her.