Oakmont Management Group

Some of the staff at this community are amazing and some you can tell do not want to be there. They do offer a lot of daily activities. The community could be a little cleaner including the furniture in the common areas. I might recommend this community if you were not able to find anything else in the area that would work for you. They are not flexible on their rates and they are a little pricey.

Change of administration several times. two times a year for many years. It affects communication. The billing is frustrating. Many times not submitted to Insurance until the bill is due. Then delays happen. The upkeep with painting and decor could be better and it is hard to find staff when visiting.

Oakmont is, no doubt, a beautiful facility! The grounds and interior are very carefully maintained. My recommendation is that this is a wonderful facility for seniors who are active, independent and are interested in getting away from the daily drudgery of cleaning and cooking for themselves. It is best suited to those who do not need a lot of care or attention as their staffing ratio is rather low. Staff turnover, in the year + that my parents were there was pretty regular. For those that need a higher level of care and/or attention, I can't recommend Oakmont. My parents needed a much higher level of care than Oakmont was able to provide and they were left on their own a great deal of the time. It just wasn't the best option for them. I'm not saying Oakmont was negligent, just that they weren't the best fit.

New place and new staff, have a lot of work to do to get it running smoothly. Staff have great intentions, just need more staff and better communication.

My mother has been at Watermark for over two years. During that time, there have been three directors. At the current time, we have as a community, have witnessed a dramatic firing spree of several of our favorite people, including receptionists, med techs, activity directors, servers, and chefs/cooks. These sudden changes have caused great upset among the residents and staff (the ones remaining) alike. It has been a disappointing and distressful time for this community. If it were an easy move to make, I would be looking elsewhere, but the difficulty of finding another setting at this stage is far too difficult. Watermark behaves like a business, a corporation that is invested only in monetary gain, not human care.

Lots of promises but for the first few months they have not lived up to most of them. Disappointed because this is very expensive when you parent is not getting the care they say they will get.

My experience with Oakmont was disappointing. I told the originally person who interviewed me that my mother had dementia, was incontinent and unsteady on her feet. I revealed exactly what was wrong with her and what we were looking for. She showed us a few one room studios and I asked if she had any apartments with a separate bedroom, she did and showed us and we loved it and said it looked perfect. We proceeded to give her a deposit and do all the things we were asked..doctors forms filled out, hook up cable and telephone, contact movers..the day before we were ready to move in the head manager called to say we cannot move in because my mom was diagnosed with dementia and that unit was in the assisted living side of facility, that she needed to be in memory care. I wanted my mom in memory care which is why I chose them in the first place. I was never told that the apartment she was moving into was assisted living. They finally agreed to let her move in if I hire 24 hour outside caregivers. I said I would thinking it was for a few days. It was permanent. I certainly would have never moved her out of her home if I was hiring 24 hour caregivers, she could have stayed home. So here I was paying for my mom to be in a care home but paying an outside agency to care for her. I was not happy and started looking for a new place that would care for her. I think Oakmont was at fault for even showing me a unit that was not really available to her knowing she had dementia. I was displeased with the way they handled everything.

I moved my mom into Vintage in November 2013 and she moved out in the middle of December 2013. The main reason she moved out was because the food and the service in the dining room was unacceptable. She waited as long as 2 1/2 hours to get some of her meals. The staff is very friendly and the accommodations are nice. The rooms are small for the price they are charging. My mom was paying $3070 per month for the smallest room they had to offer on the first floor. The food was terrible. My mom and I both complained and they said they would take care of it but nothing changed. The residents, care takers and other staff are very friendly and helpful but Vintage needs to get their act together as far as I'm concerned. The dining room should have 5 star gourmet food for what they are charging to live there. I hope this is helpful to anyone considering living there. Also, they charge a one time movein fee of $2,500 part of which is refundable if you move out within 60 days but you must give a 30 day notice on the first of the month in order to move out. This means that you are there for at least 2 months before you can leave and the first $500 is non-refundable at all.

My mother used to live there and I didn't like it. They wouldn't return phone calls. They were not responsive. She was constantly getting injured there. It was just too big. The individuals were okay but there's not direct person to contact ever. Sometimes they'd answer their emails and sometimes the wouldn't. The director changed several times - it was a mess. They had a base price that was already high and then they would add on to it. It was a real rip off in my opinion.

It just didn't feel right. I never talked to anyone there. I just walked in and saw people sitting there. They didn't seem to be attended to and it didn't smell very good. It just did not feel good to me. It could have been an off day but when I walked in I just thought I can't put my mother here!

Positives are that the common areas very clean, the staff are kind and the building and grounds are well maintained. Looks great from a distance. Negatives are it's badly understaffed, difficult to reach management. Very slow to respond if at all. Residents rooms are not secure and residents (my mom specifically) has had belongings go missing in the middle of the night! Also residents are allowed to isolate.

My family and I would not recommend Ivy Park at Playa Vista to anyone any longer. When my mother first moved in, the staff, food, activities & facility were great. After about three months there was a slow change in everything. There was a major turnover in staff (and NOT for the better) and the quality in care, food and activities declined. The individuals who are now in the management positions act like they are only there for the money. Very impersonal. If my mother didn't pass, we would have definitely moved her to another facility. We feel terrible for the families who still have loved ones there.

Bonaventure has a few major problems. The majority of them stem from the fact that their staff is on a revolving door. Everyone is always new and still training, so care tends to be hit or miss. Staff rarely wear name tags, and they don't bother to introduce themselves, so you never really know who you're talking to. The food quality isn't very good, and the portions are usually very small. The tables and arms of the chairs in the dining room frequently have dried food stuck to them. After a recent snowfall, they waited until the next day to shovel the sidewalks, so residents who own dogs and the ones who smoke had to slog through several inches of snow. There is one gentleman who clearly needs assistance eating. They leave him unattended in the dining room for hours after meals. The new nursing director decided that my dad needed help transferring (he doesn't). She was going to raise his care plan charge $[removed]/month. This wasn't so he could call them anytime he needed help. It was so that IF he needed help during one of the times they happened to be there to check on him, they would. They have a memory care unit. (Imagine how disorienting it is for the residents there to have the staff changing continually.) Because of this, all of the exit doors have locks and alarms. The residents have RFID fobs to open the doors without setting the alarms off. The alarms still get set off regularly. When those alarms are set off, what is supposed to happen is that a staff member promptly goes to check to make sure no one from memory care has managed to get out the door. Those alarms will go off for anywhere from five minutes to over an hour before they get turned off. When they do get turned off, staff usually don't bother to look outside to see if there is someone out there. There is a sign on the door to the nurse's station that says that the door needs to be closed and locked when people leave. It's usually left ajar, and I have seen residents rummaging around in there on more than one occasion. My dad was unable to take a shower for three weeks because the end piece of the water dam had come off, so the bathroom floor would flood if he took a shower. After waiting over two weeks, I finally put the piece that needed to be reglued on the front desk with a note asking, again, for it to be fixed. It was finally done the next day. My dad enjoyed their trips to Cripple Creek. The first one he went on, the van broke down, so this group of elderly people was stuck on the side of the road for hours. The next month, they didn't give my dad a calendar of events, so the trip was over before he knew it was happening. He did go on the third one, but after that, they stopped having them. All of the activity rooms are upstairs. There are two elevators, one in each wing. The one for the assisted living wing was out of order for several weeks. So these people with mobility issues had to either hike to the other end of the building, or try to use the stairs. My dad only lived there for five months. In that time, my overall impression was incompetence and indifference. They're expensive for no good reason. there was no housekeeper for the assisted living wing for a couple of months, so rooms weren't being cleaned unless the family did it. Supposedly, the caregivers were supposed to be helping, but they didn't.

The facility is very old and the company is more motivated in making money than taking care of the disrepair... I have worked with state licensing board to get old frayed hallway carpets replaced that are truly a tripping hazard. The fact that the licensing board had to demand it tells you how motivated they are to do any updating or deferred maintenance. Staff seems nice, but the turnover of their executive team is much like a revolving door. If my Mother wasn't so attached to her friend group I would move her.

The room is tiny. The meals were not as promised for almost a month. The activities were non existent for almost a month. There was no way for her to reach staff for several days after moving in. The staff isn't very attentive. The leadership gives good lip service but everyone is new and isn't aligned. The website is contradictory to the contract in several areas. We still haven't been able to get her hair done. There is a lot.

The Decor was excellent. The care was awful

Everyone was super nice before and during the enrollment and the 1st couple of days but after wards the attention level dropped and so did the care and attention. I do NOT recommend this place at all. They also keep billing you for months after they are no longer there. Once they pass or leave you can not get ahold of anyone nor will they give you a refund. I had to close the account so they would stop charging me.

They routinely lose laundry. Food is basic at best. Hot dogs, instant mashed potatoes, Mac and cheese. They obviously don't have a dietitian to address any eating or health needs. They haven't had an activities director for a while, so 90% of the time nothing is happening. Most everyone is in their room sleeping. This is Not a lively environment. They are short staffed. Pagers go off indication someone is requesting help and she could be off someplace else, with the pager buzzing in their work station unattended. The room are small, typically setup like a bedroom than a living space for family or friends to visit. If you want mom to be bored, this is the place.

My mother (86) has been a resident here for less than 2 months. The initial tour was wonderful. [name removed] was incredibly patient and very helpful. She explained the process and showed us several options for apartments. Facility is clean and contemporary. As a non-resident, I have tried to eat in the dining room several times; the food is disgusting. Unbelievably, the people who live there seem to like it. The dining room service is so slow and the people who work there are covered in tattoos and piercings--servers and Med Techs alike. There is not an orientation when you move your family member in...so tons of things are unclear. The response time when the "pull cord" is pulled is unreliable. I am told "all of these places are like this" and that Ivy in SB is "the best of them". Manage your expectations. I wish I had. THE ONLY GOOD THING ABOUT OUR EXPERIENCE HAS BEEN ONE OF THE MED TECHS, [name removed]. SHE'S AMAZING AND DESERVES A RAISE.

Do not move to the Ivy under any circumstances!!! It has declined so much over the past nine years my parents lived there. All its services are poor and is just a money-grabbing, depressing place to live. Now it’s been taken over by a corporate giant that squeezes every drop of money out of its residents. The food and services have become so poor, and with staff turnover, no one takes any responsibility for all of the problems. If you end up needing a caregiver, they double-dip— you have to use their caregivers along with your own. It was costing upwards of $[fee removed] to take care of my mother due to the extra charges. We’ve had to pay for cleaning and laundry that never got done. My mom was bedridden for a while, and they were supposed to come in to check on her regularly, but they did not. Food would be delivered and left in the kitchen where she couldn’t reach it for hours while she waited for someone to come in and give her her meals. The staff is turning over constantly, so no one r