Oakmont Management Group

From an Assisted Living standpoint, they did an intake assessment the evening that my dad came in and they did not follow through with the services that were requested during the intake that included help with showering and getting dressed. Housekeeping was a disaster. They often came later than the day that they were supposed to come in. One week, they did not come at all. They only did his laundry two times during the month that he was there after asking them multiple times to please do his sheets and towels. One of the times they did it, they put it in the machine and then forgot about it and we found his stuff sitting wet, on top of the machine in the laundry room. The food was over cooked under seasoned and the nightly specials were often something like pancakes or a cold sandwich. The front desk was very friendly, but that's about the only good thing I can say.

My mother was previously a resident at Oakmont of Novato in the Memory Care unit. Her experience at this facility was very bad. They are understaffed at this facility and the staff that they do have are inexperienced. I (and several other families) had to remove and relocate our loved ones that were living at Oakmont of Novato. I would not recommend this facility at the present. They have many issues to work out. The facility is clean and the meals were good. However, the Memory Care unit is very short staffed and the Executive team is always in transition. In the six months that my mother was a resident, we had almost four different GM's.

I did a lot of research with my mother to find her this location. The building is nice and for the most part the staff is quite good. Unfortunately, the food service has been extremely disappointing for her. In the 2 1/2 months she’s been there they’ve lost their chef as well as other key parts of their kitchen staff. Instead of table service, it’s often Buffet. This would be occasionally workable, they have run out of food periodically and the quality of the food has been poor. Tough chicken, dried out ham and small portions have become the norm. Many of her neighbors have taken to cooking their own meals and she orders from grocery stores for supplemental snacks. Needless to say in an aged community, the dining experience is a big part of the experience for meeting new people and staying active. Westmont knows this, they sold their kitchen skills and dining experience as a big plus. So far, it’s not! After 2 1/2 months she’s just now able to schedule a meeting for PT.

Get more people to work there understaffed

I would not recommend The Watermark to others. Location isn't good for some of the rooms (backed up to grocery unload dock). And staff didn't treat residents with respect.

Went on a tour a few weeks ago and although the garden and inside of the main living space was beautiful, they don’t offer what my loved one is needing. The young girl who gave the tour seemed lost and confused when talking and would give us different prices each time we asked her to repeat herself. She also had to call and ask what time our scheduled tour was. The company stresses that activities are the biggest part of the community but when we walked in we saw residents sitting around doing nothing and there wasn’t anything exciting on the activity calendar. We wish this place was suitable for our loved one as the building is right by our house.

The med techs are very sweet. There were no activities in the reminiscing area. The family feels like there were promises made during the tour and these weren't fulfilled after moving in. There were three meals a day served to the residents. The meals were always delivered cold, and my loved one never enjoyed eating them.

My mom was only there for 3 months and in that time she was admitted to the hospital for a week, two times and also sent to a physical therapy facility for two weeks. The staff did not take notes on anything we told them. They also did not seem to be very knowledgeable about dementia patients. We moved our mom to a different facility after her second stay in the hospital. She is doing much better at the new facility.

I would not recommend Oakmont. It is such a clean, new and beautiful place. That's why people move in there, but the health department has a terrible communication problem and things have gone wrong constantly, since my loved ones moved in. I am in constant communication with the director, who is very friendly and helpful, but she had to take over some communication that was supposed to be done by the health team. The care staff is getting better, as they get to know my loved ones and what they need but I seem to have to tell them directly. I am there several days a week to make sure things are getting done. I have witnessed the maintenance team clean up sizable messes in the community and they do a great job and right away. Oakmont seems to have a turnover problem with staff. The food was good at first but not so great lately. The care team seems to be short also. I think the place would be okay if you didn't need as much care as my loved ones need.

My Mother has been resident at Ivy Park for approximately 5 years. I must say their change of ownership has not been for the better..less staff etc, etc. The latest escapade concerned the delivery of a new hospital bed for my mother. There was a mixup by the delivery person about the removal of the bed. Ivy park Was totally unhelpful and kept calling my family saying they were going to destroy the bed if it was not removed immediately . Not giving us a chance to contact the delivery company.. The phone calls finally stopped and we can get no information about the whereabouts of the bed despite repeatedly asking them. The bed was very expensive, and the staff refuses to give us information. Signed …..the very frustrated family

The facility is beautiful but staff rude and dismissive to my parents. Food was ok, but they regularly ran out of even basics. The care is very substandard. When my mom was vomiting and unable to take her medication, no one followed up on how she was doing or what they could do to help. They just left us a phone message that “Your mom refused her medication.” A very upsetting and demoralizing experience for my parents. They moved after less than two months. No one at The Lodge asked why.

The staff is very caring and try to do the right thing for residents. The residents are very welcoming and friendly. However, they nickel and dime on services and don't live up to promises, e.g. we were told that cable was included in the rent, but after many weeks of trying to get the maintenance people to set up properly, we gave up and my dad ( a retired engineer) jerry-rigged a digital antenna so that they could get some television reception. The food is sub-par. They offer the same entrees at most meals. Quality of ingredients very poor , e.g. they use powdered eggs for scrambles. Offering of fruits and vegetables, especially in terms of variety, very limited. The grounds are well maintained, but location is isolating and shuttle use is very limited.

Sunrise of Bonita was HORRIBLE. They had one room available, which was run down & dirty, besides being tiny. It has one tiny windows that looked out over a private property that was basically a junkyard. Their prices are astronomical!

If you can find a community within your budget, then go for it! My family had a particular budget and if there was anything else available, I would have looked elsewhere. When you go to interview these places, I'd advise you to visit a few times, and show up at (random) times that a tour isn't scheduled. They built this place up big during our tour/interview. Take your time while observing the community and avoid listening to the hype about things. They have a hard time keeping staff and for a while they didn't have enough drivers to take people out. The driving schedule is difficult to get your name on and to even get picked up. Residents say they wait hours after an appointment has been finished to be picked back up. I also got wind of some financial troubles they are having there. It's an ok place, but my loved one isn't the only person complaining about food and services not being the quality they should be for the amount of money. Activities are very few, and I don't feel that they can answer my loved ones questions. They are not very helpful at the front desk. I am glad he's somewhere where he can ask other residents for help if he needs it. But that help is not being provided by the people who work there. It seems like they are on their own there.

As a family member you have to make sure that you follow up on absolutely everything with this community. You have to make sure that your loved one is being taken care of, make sure that they are getting fed and also making sure that they are clean. The care staff are good but the management staff did not follow up on anything and did not follow through with what they said that they would do.

Went on a tour a while back; the sales girl was nice but seemed too young and inexperienced. Although the place was very beautiful the price is way too high for what you get. They seem to sell how well cared for the patients are but when I came in there were residents sitting around looking bored, no activities or entertainment was happening.

I would tell others that the place is in chaos right now. They keep going through directors and cannot keep anybody in place. They have gone through even more chefs, the food started out ok when my loved one first moved in but has gone so far downhill. They still have not fixed their staffing problems. At times there may be 1-2 people serving the entire facility. Management is never around to talk to about what is going on. When I do voice complaints, no one calls back. We have been very disappointed in our experience.

They are understaffed, not organized and they don't have their stuff together after the company takeover. There is a lack of communication, and policies. The residents are having to ask for salt and pepper and other items that were readily available to them prior to the changeover.

We moved my parent into The Lodge at Glen Cove and were promised services that are not delivered. They are severely understaffed and the turnover rate is high among employees. The Dining Room continually does not have the food in the kitchen that is listed on the menu. There are problems with activities listed that are cancelled. The maintenance has been a continual problem and again there is no one to fix no hot water in the kitchen. The transportation as promised to appointments does not happen. I have to grocery shop to augment the food that they are not receiving. What happened to the promises that have Not materialized!!!

When I called to ask about my mom they either would not answer or they did not want to talk about it. I do not think that she was treated very well here and it was jut not a good experience. I do not feel like I was getting what I was paying for. I would not recommend to others.