Oakmont Management Group

Don't just go by the looks of the place. The decorating is beautiful, but you're not buying a home. You're buying care. And that's the most important thing. My loved one was constantly being sent to the hospital for emergency care, because the staff, even when there were actually enough of them around, are just not properly educated to handle situations when they arise. I was called at 11 pm to help care for my loved one, and stayed until 1 in the morning. They're not staffed properly. There was one man on staff who was truly wonderful, but others I feel are ill equipped. And there's definitely not enough nursing care. That needs to be around the clock. They have a renowned chef there who's an excellent cook, so you'll get good food. But I never once was allowed inside, except when they called for emergencies in the middle of the night.

My mother lives here. For over two months she has had no access to a working dryer. For the very high rent paid at Oakmont surely they can provide working appliances.

I didn’t really care for this place, and neither did my loved one. In the memory care side, the room that they showed us was pretty filthy, with stained carpets. That surprised me. And I didn’t really meet any of the staff. They were trying to convince me to put my loved one in a shared room which, I didn’t want to do. I think it's because that’s all they had available at the time.

We weren't happy with the way the community dealt with the pandemic and our loved. one They wouldn't allow my loved one to leave the community for us to have holidays together. They would have forced my loved one to quarantine for 14 days. Then the community forced all the residents into quarantine. It took a long time to get the vaccines for the residents. The activities director was horrible. The only activities the community had were bingo and movies. The staff were good, specifically the girls that brought food to my loved one. We had to keep reminding the community to pick up our loved one's laundry and they moved their cleaning date. They would force my loved one to not leave, because they didn't realize which residents couldn't leave. the building

They have been very hard to communicate with and really understand what is going on and we are just not sure if its because of covid or not.

The community said they were equipped for muti stage memory care but were not. My loved ones were only there for 6 weeks and they were not able to handle the different stages. I would not recommend this community for late-stage memory care. Make sure to ask questions about the care and their ability to care for your loved one.

[name removed] and Mom Toured on [date removed]. Too much of a party atmosphere.

They are understaffed and weren't prepared for my husband's admission. They had poor communication and no care plan in place as well. The physical building is beautiful until you are living there and know that they don't clean the floors and there was pink and black mold in my husband's toilet. Appearances are really deceiving. When I asked about staffing, I was assured that is was sufficient, but it was not. They didn't follow through with any of their promises either. It was scary to think I was leaving my husband there without adequate supervision or care.

I am a resident at Fountaingrove Lodge. My greatest disappointment, by far, is the "Fine Dining" experience. The FGL website claimed that the food was prepared by the "finest culinary professionals" trained in the field. Employees received the famous Oakmont training. The reality is that the food is dull and repetitive (the menu only changes every three months - we were promised menu changes every six weeks). The whole food point system is a sham and obviously a money maker for Oakmont. DO NOT base your decision on the food served at marketing events. Also, do your homework on the annual rent increases. The majority of current residents were promised, by Marketing, annual rent increases of "around 3 1/2 %" In reality, the raises are much higher. And remember, the percentage rent increase compounds each year. And do not trust Oakmont Management. Get everything in writing, and go over the marketing efforts and the contracts carefully.

Aug, 2019 Our experience was not very good. Although my wife is essentially an Invalid and unable to walk, she was assessed as being acceptable in their facility. She has to be moved with a "patient" or "Hoya" lift. Their nurse said they would train their caregivers to operate the "lift". The training was inadequate and many caregiver didn't know how to properly set it up for correct positioning I had to assist many times. In addition, the caregivers are almost always running behind on rounds. We have had to wait over an hour at times after hitting the "call" button. In other words, their very high costs are not what we bargained for. I will give them a good rating on their dining room. The food is very good and well prepared. If we weren't always late for dining it would have been better as far as the service goes. In our situation, I could not recommend the care for assisted living. Lastly, I liked the staff and the facility itself which is 5 star.

If you are the perfect memory care patient this may be the place for you. If you fail to fit in the box things can become difficult and expensive such as 24 hour individual care. If you want to leave know that they do not refund very much of community deposit at all. Look elsewhere dementia changes but their answer is make you pay more

Our experience at Sunrise was mixed - with some good and some bad experiences - but the bad was bad enough that we moved our parents out. We had really wanted Sunrise to work and were hoping it would - but our parents were very unhappy and we were concerned about the care they were receiving. The more serious concerns were medication mix ups that we had to bring to their attention and delay in calling 911 for a serious emergency until they had their paperwork ready. My elderly father had to use his cell phone to call 911, while Sunrise delayed. The head nurse's attitude and behavior to the residents was also a very negative experience for us. For the price we were paying, we should have gotten top notch care - instead we worried more about them at Sunrise than we did when they lived at home. On the plus side, the daily care they received from the attendants was good and they enjoyed the meals and activities. The lack of transportation to their doctors was also an issue - requiring the family to transport them to the doctors.

The night shift staff are not as responsive, or at times as competent, as the day shift staff.

My mother has been in this Facility for over 4 years in the Assisted Living. We have gone through a minimum of 6-8 directors of the facility as well as coordinator for Assisted Living. Their care givers are friendly but have little to no training, the rooms are dirty, maintenance has been horrible (carpet has never been shampooed in those 4 years). Communication is poor and follow through after talking with someone is rarely done the first time. Why don't we leave? - Convenience of the location. I am fortunate that I can be there on a weekly/2x weekly basis and take care of her finances, well being and medications. They have a beautiful facility that needs a good leader. Corporate needs to step up and pay their staff so they can keep quality help.

I must agree with the negative reviewers. . .it was a case of having to find a place quickly for my in-laws, and it was the only one who had openings. The in-laws have gone down-hill very quickly, but do not want to put them in the assisted living area at this facility. . .looking for other options which we can pursue for them. Some of the staff are good, but the upper management (owners who live on west coast-mother & son) do not know or show much concern for the elderly. I too, think it is only the bottom line they care about, and the residents are not a priority. Unfortunately when they do get someone there who seems to really care about the residents and fight for them, they are let go, or leave because they can not get any changes made that are of benefit to the residents. BTW for the most part the food is very mediocre, and service at mealtime is pretty sad. I also feel most of the staff are not watching out or keeping track of the residents needs. You end up having to ask for many things and do your own follow-ups. (this is a general overview, there are some on staff who do care about the residents, but very few)

I was told Bradford was recently acquired by Sunrise.They do not have the same capabilities as Sunrise communities. I do appreciate that the director was very clear and honest that they didn't have enough staff to meet our individual care needs. I felt that our tour was rather rushed. The community looked very tired, it wasn't dirty but it needed and uplift. The memory care section also had a very strong unappealing smell of urine.

We did not select this community because they were not understanding of our needs. The tour was fine but the gal was not understanding. I kept going over and over the details. She could have reassured me and my concerns were validated and maybe it would have worked out.

When my mother first moved into the independent living her care was wonderful. All the employee would call her by name and tried to involve her in activities. As she began to decline in memory they insisted she be moved to assisted and thats when the problems started. Within a week of moving to assisted it was determined she was wandering "too much" and needed to move into memory care, which was full, so they moved her to the place called [Removed]. Most of the people there were alot worse off then she was and it made her angry and combative. The director seemed to feel that she had a psychological problem and didnt' understand why two moves within a week "really set her off". We were finally able to move her into the memory care unit within 2 weeks but things never really settled down. The were constantly calling us saying she needed additional care and raising the cost. She was having numerous falls and they insisted they couldn't care for her without her being on hospice. After being in memory care approximately 2 years I made the hard decision to move her to another facility that could "care for her better", and thank goodness I did. She is more involved in activities and the staff at the new facility if wonderful. The new company doesn't seem to be out for just increasing their rates and really care for their patients. There's singing, happy hour and other activitites that keep patients engaged and happy. If you're considering Sunrise look around, you may save yourself come headache and frustration, and your family member will be happier.

Way too expensive for what you get.

Beautiful luxury. My Mother would love this place. They had alot to offer her. Everyone was very nice. Brittany covered everything. This could be great for her recovery onsite physical therapy has alot to offer.Considering Respite to independent living