Oakmont Management Group

Our loved one constantly complains about the food service. It is luke warm, very slow service, very long waits. When it comes to room status there is no follow up on maintenance responses - stove top burners don't work. Refrigerator unit doors swing the wrong way. Need adjust door hinges to allow the doors to swing towards entrance door. We have repeatedly requested maintenance support but no joy

This community has the residents and their families provide all furniture for their room like, table, chairs, bed, recliner and etc. When you walk in, on the first floor is where the assisted living activities are held which seems to be very full of life and interactive, however when visiting the memory unit is more dual and lifeless. I think their could be more activities for the memory care unit throughout the month and I have had to hire a caregiver as well come in 2 days a week to make sure my loved one is getting the care they deserves. I don't think it is a bad place but it was the best place that we could find for our loved one. The staff could take more time to spend with my loved one and help them. The meals served is not enough food for the average person, a lot of the residents do not want to eat their food and I've seen residents without food. They've left residents in the living room during meal times and when reminded they go get them but it is very upsetting to see. I hope this issue is taken care of soon. I've seen clothing that is not owned by my loved ones end up in loved one's closet and I've seen my loved ones clothing on other residents. The care received is very uneven according to the staff, however when the more experienced staff is present the quality of staff goes up. I've seen amazing afternoon's when the experience caregivers interacting with the residents and calling them by their first names, and involving everyone on the unit and I've seen those residents brighten up because of those caregivers.

I would recommend the community to others for their loved ones now. We had a rocky start; however, we feel it has gotten better. There has been some staffing changes the community is working on. [name removed] is an amazing Activities Director. The community was able to listen to the family's concerns about promises made during the tour, and rectify these. There are three meals a day served to the residents. The community allows family to eat with our loved one on a patio and in the dining room. They have even allowed us to bring food into the community for our loved one to enjoy.

This community is safe and friendly place for my loved one. The staff communication with the family is great!

We picked this community because, of the closeness to my home, smaller facility, clean and friendly staff, and they had a large one bedroom available. They could improve on, the food, and add more activities and outings.

I just LOVE the staff - they are fantastic. They're friendly and have great follow-through. They provide great care. The facility was clean overall. The only negative thing I have to say is the kitchen area was a little gross - the kitchen and dining area were not appealing. But otherwise, everything was great in the memory care unit.

People are very friendly, but it sometimes takes awhile to get help when needed - for example, using the bathroom. Communication is not always great. The staff are caring, but I think that they probably need more help. One person is a little rough sometimes handling the residents.

It is a quality facility and the staff provide good care for the residents. We have had a few issues with the sales pitch promising services that in reality on the day to day cannot be achieved. On the whole, it's a good place.

Overall very beautiful room and view. Very helpful staff and friendly. Private nursing staff were excellent. The food was awful. My mom didn't find much that she liked in the menu. It was too big.

The only saving grace about this place is the activities director! She is the nicest, sweetest person! She helps me all the time! She deserves a raise! She doesn’t hold a grudge like the other young girls do! One time, when the other girls froze me out of the dining hall, I left to go back to my room without any dinner. She came running after me. I burst into tears and told her what happened. She talked me into going back. She said she would get my food! She is the best! She is the only good one! She deserves a raise!

They could work on getting more staff - because they are a little understaffed that is why we are having some issues with the care services

What stood out most to us about this facility is it's new, pleasant, and they accept dogs. They are very nice here. They have activities and provide housekeeping. It looks and smells clean. I have recommended it to others.

We picked this community because, the build and design was as an assisited living facility and not like a former hotel. Also, the the price was a little over budget, but we could still manage it.

I had a great tour experience with Oakmont of Folsom - I really had no problems at all and liked what I saw. For us it was just the location was further, so we went with another Oakmont facility. This location seemed great as well though!

Our family is doing really well here. I'm really happy with how our loved one has adjusted and is fitting in to the community. The staff seem to know what's going on with him, and they let me know promptly when there's an issue. We did have an issue in regards to medication hat took a while to sort out, which I wasn't pleased with. But aside from that, everything else else has been fine. A big selling point for us was the fact that they have fall protection software, so we feel he is safer here than at other communities without that technology.

It was very clean. They are very friendly. There was issues with missed days, of my loved ones medication, but it's getting better. My loved one likes, to play bingo, likes the entertainment and happy hour. We picked this community because, it seemed to be a nice place, it was clean and the people were friendly. It's a very nice place. My loved one feels at home, and has made new friends. I would recommend this place. Overall, it has been a good experience.

We had a very positive tour experience with Sunrise of Walnut Creek.

The food is okay. They always have something going on with the activites. We picked this community because, they offered diebetic care and a full time nurse.

We chose this facility because they let mom bring her cat, which was very important to her. The hands on staff were great. There was a big turnover in administrative positions while mom was there. That often left a void in communication and oversight between hands on staff and administration and folks like myself. I often felt I had to stay on top of issues, because they were not being addressed in a timely manner.

It has been a good experience. We had some miscommunication in the beginning regarding the base price, but we've been able to work that out with them. They have given us a full explanation, and I'm happy with the outcome. My friend is very happy there and is thriving. She says some meals are good and some are excellent. They have a variety of activities - things like Bingo, games, movies - and they do a good job trying to get her going and keep her involved.