Oakmont Management Group

They didn't seem to have a protocol in place to receive a new resident. So far the staff has been outstanding with interactions, extremely helpful in assistance and upbeat and very pleasant with residents.

I would recommend it to others. We looked at Ivy Park Of Wellington first, but found other communities were lacking overall by comparison .Overall very nice. We pikced this community because of the spaciousness, cleanliness, and good activity level.

At this point we would say it's a good place. As I said it's only been a little over a month that she's been there and we're still working out a few kinks. But their response so far to any of our questions/concerns has been good.The main reason we picked it is because they include memory care tenants with assisted living in their activities. We wanted her to have an active social life. The other reason is that the community is close to family members so we can see her often.

They are friendly and responsive. They have helped get mom's glucose numbers down. They make her feel at home.We actually picked another community, but they had a delayed opening so mom got settled and now we won't change it because it has been so good for mom.

I would say the staff is very caring and compassionate. The facility is very clean, well maintained and attractive. It has lots of light and nice porches with places to sit. It's close to a very pleasant walking path. The food is consistently mediocre to bad and the serving times are rigid. Breakfast is at 8, lunch at noon and dinner at 5. Food service is spotty and the food is often lukewarm. I picked the place because it is 2 miles from my home and I could go see my husband often. It turned out that we need a place where we can live together where I can have a kitchen because I love to cook.

Friendly staff, with good attitudes regarding being ready to assist. Dining room folks are nice but a bit understaffed so the service can be slow at times.

I have recommended. I picked this community because of the proximity and access.

Everything's is fine but my loved one wanta to leave because of the food is not good.My loved one picked this community because it was in the city that she was familair with and half the time we thought the food choices were going to be good. But now the food quality and choices has declined.

Staff is friendly and made our loved one feel very welcomed. We would like to have seen more encouragement from staff to facilitate our loved one to participate in dining room meals and activities.

It is hard to give a qualified response to the questions. I'm in MN and Oakmont is in CA. I haven't been to the facility yet, but will be going in the spring. At this point, from my experience in working with the Oakmont folks, I would give a 4 across the board. I might rate higher after I've been there. Being responsible for my cousin in the memory care unit at Oakmont is a new experience for me. I would say that the faculty and staff have been responsible in providing for her care, and in providing updates. Looking forward to actually getting there.

I'm happy with Oakmont. It's a very friendly and caring community all of the employees seem to like their jobs and the management also the office doors are right in the lobby and open which I can't say for [ facility name removed]

The staff is extremely helpful and friendly. They don't hesitate to answer questions or assist with things I need assistance with when I call such as checking on my loved one and making sure to have things personal items needed for her if she is going to go out. The food could be better. The portions are small. Also my cousin needs her food puréed but their food processor has been broken for over a month so they were giving her their pre puréed food which she does not like. So they have been borrowing her food processor. For the money they charge, I would think they would get a new food processor.

The staff is very kind and caring. Communication with the family has been very good. I would recommend this facility, mainly due to the staff but it is also a beautiful place and looks like an upscale hotel.

There has been an enormous turnover in staff. So many open positions! It's kind of alarming! The staff that they do have are great, but there is not enough of them. Housekeeping is good. Communication is pretty much non-existent. The facility is really nice, I just wish there were more daily activities. It's sort of the same thing everyday, probably because they are so short in staff. The Activity Director just left, there is NO staff for rides to doctor, drug store etc. One person left to do things like arts and crafts. I was told there were two classes each week on water aerobics, they just started two weeks ago. I've been here for a few months and we are now on the third Director and Executive Chief since I've been here. The ones that are here now are temporary from corporate. If they could get their act together, this would be a fabulous place to live!

Everyone at Oakmont of San Antonio Heights is so friendly, and that is something our family had really been impressed by. Based on the experience we have had so far, we would definitely recommend this community to other families.

The staff is extremely helpful and friendly. They don't hesitate to answer questions or assist with things I need assistance with when I call such as checking on my loved one and making sure to have things personal items needed for her if she is going to go out. The food could be better. The portions are small. Also my cousin needs her food puréed but their food processor has been broken for over a month so they were giving her their pre puréed food which she does not like. So they have been borrowing her food processor. For the money they charge, I would think they would get a new food processor.

The friendliness of the staff gets a 5+++. Your biggest asset are those working on the 1st and 2nd floor. Your front desk (all of them), your wait staff and the people who deliver meds and provide assistance are Amazing. It would be better if [name removed] , [name removed], [name removed]and [name removed]were better informed of the new practices and costs therein. It would be great to have an advisor on the premises who could help families navigate elderly needs like an advocate to educate (Medicare, hmo, dementia, VA and just understanding end of life options) because the family (us) are floundering.. Other than that, it wS a good experience and we miss the staff a bunch.

I have seen positive changes in my mom since she moved to Ivy Park. She had been living alone and her dementia was declining quickly. I think that the compassion from the caregivers and the engaging activities have had a very positive impact on my mom's quality of life. She has much more energy and has more moments of clarity than she used to have.

Staff was friendly and took good care of my Mom and were responsive when we had questions or requested assistance. The move in process went smoothly. My mom's room was always very clean. I would recommend the facility. The one recommendation is to provide more reports to the family. We were told during the tour that we would be given updates re my mom, things she did, issues etc. While the staff provided information, we were the ones who had to request the info, if we didn't ask we didn't really receive updates re how my mom was doing (eg how much she was eating).

They had a higher level of care for a challenging tenant with certain health and mobility issues. I would recommend to others.