Oakmont Management Group

Our loved one has since moved out but during the experience we had with Ivy Park we really enjoyed their holiday family dinners. We would recommend this community to other families who may need a place for their loved ones.

The day to day staff at MorningStar of Hayward is great, the administrative staff is okay. They need to hire accountants that know accounting. As for the food, sometimes it is a 2 (cold food) and sometimes it is a 5 (outstanding steaks). The housekeeping is okay, they don't always clean well. Communication with the family is good. The move in process was okay. They need to clean up the basement and basement access. The 'extra help' charges are a disaster. Everything is points and levels. I have no idea what stuff costs. The first threshold is about $1,000 for just the simplest help.

They hardly ever have any staff in the building. Yesterday the whole building had one caregiver and one med tech! Staff seems to change very frequently. It is a nicer place aesthetically than others we had looked into.

My mom loves it here. She is very happy with the neighborhood, friendliness of the staff and residents and the freedom she is given as an independent resident.

They finally got a transportation person. He's very nice. They are very friendly. The food is still luncheon dinner leave something to be desired. They raised our rates by 8% and didn't give a anything back for all the transportation that we provided on our own, I would definitely say that they Are not as good as they claim.The activities are pretty good and we have a new activity Director, who is very nice.The value for cost is not as much as what they ask, and they should prorate because of the lack of transportation person until recently.

I'm very happy with Ivy Park. My mom really seems to like it.

They have nice staff.

Always ask how stable management is because every time it changes, staff changes and this effects residents drastically! Thank God for the dedicated care staff who remain and try to keep things normal.

My Mom was in Memory Care for 6 years. She got great care but hated every minute. I have a lot of experience with "assisted living. Everyone hates it but we're all going to need it at the beginning and end of our lives. Human beings always complain about the food in residential care, whether it's school, summer camp, the military, prison or residential living. Even in our own homes. Left to their own devices, most would complain even with total autonomy. If an adequate amount of healthy food is available, it's a trivial complaint. The most important thing in an assisted living facility is the caregivers. Fortunately, my loved one has not needed a huge amount of attention from them. But I have confidence that they will care for her if she needs it. That is why she is there.

The staff has been very friendly and helpful. The facility is beautiful. I wish there were more options for activities on the memory care side. There are amazing ones on assisted living side. Understandably, they can't have as many based on some of the residents' abilities. As for the staff- it took us a little while to figure out who you go to for what need you have. Once we got that figured out it was really good. Everyone does seem genuinely interested in trying to help though. And staff is always friendly. They seem very willing to work through our particular family needs. For the food- there aren't as many choices for food on the memory care side as assisted living, so we are still figuring that out but our dad seems happy with it.

Overall the staff are very nice and provide good care. Communication and contacting administrative staff is a challenge. We realize there has been a change in ownership companies the day after placing my father in-law and we hope it will get better.

It's a nice community and I know my mom is safe and has her needs attended to. We were able to get her a two bedroom-two bath with a very small kitchen that worked for her needs.

The care at Oakmont of Silver Creek is good. Communication regarding issues or changes could improve, regular written reports on the status of the resident is also needed. Staff turn over is high. More staffing is needed at times, when some of the residents are agitated they suck up all the available staff leaving others less attended. The food is, in general, good quality, plenty. Sugar can be cut back, even tough most residents like sweet stuff, it is not good for them. They get too much sugar with juice with every meal, plus there is desert after every meal. More physical activity needs to be scheduled. There are regular activities, but adjusted for the residents who are in wheelchairs and walkers, others can use more physical activities. An add-on, they can have sports etc on TV for those who like to watch sports. I am happy with Oakmont and not planning on changing, but it is very expensive. They raised their prices by 7%, which forced me to eliminate physical therapy since that is out of pocket. Administration is okay. They went through 3 directors and many staff changes. It has settled down some, but still I see new care staff on a regular basis. Went through a couple of mishaps with the billing, as well.

I'd say it is a pleasant place with good food and nice people. However, they have holes in their services due to short staffing. Also they have a dryer stacked on the washer that is too high for 90 percent of the people to use.All that said, everyone I talked to are happy their.

I feel at home here. Things are not perfect, but the other residents are friendly and supportive. The food has improved with the new chef. There is staff turnover, but problems are being addressed with the Residents Council working with the ED. I would recommend this place to others.

Ivy Park has wonderful activities for the elderly. Lots of great activities & exercise every day. The facilities are very clean & comfortable for my mom, she is very happy. The food could use a slight boost. The team members are very friendly.

The staff was great! Maintenance was a little slow.

I have been living at Oakmont of Pacific Beach now for over a year and an HAPPY AS I COULD BE! There was a few bumps with F&B services for short time but they have resolved all of that and for the rest this place is EXCELLENT because of the people that work here besides the fact that facilities are great we are two blocks from beach and they have great events for all of us but again it is the staff here management caregivers activities coordinators F&B personnel they make this place great and I am very grateful for them and to be so blessed to live here. Oakmont Corporate should be very proud of their staff!! Care Givers here are excellent above and beyond in their service to us all. The staff here are the BEST!!!!!!!!!!

Very friendly, welcoming staff. Professional care givers. Clean, homelike environment.

The staff is truly amazing. The care that even the lowest level people provide is excellent. They have a great on site nursing staff. The food seems about average. If not a little below what I would expect for the money. The cleanliness is great. The one thing I would pass along that might not be positive is the sales experience. They really leave the care aspect up in the air per cost. Other facilities give you a tier and a price point that you can compare or budget for. In the case at Ivy Park, they leave it open ended and say it could be [removed] per month and will just have to see later. It's difficult to budget and compare. The incontinence program also is very costly. Overall, I would recommend the facility to others.